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Best Western Hotelbern
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Reviews (510)
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All reviewsold towntrain stationcentral locationrestaurant staffclock towerroom facingeuropean standardswould stay againlocation is excellentbusiness tripclean roomsshort walkreception staffvery nice hotelbreakfast buffetenjoyed my stayno air conditioning
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179 - 184 of 510 reviews
Reviewed September 14, 2013

Great location, close to main station, close to old town, within walking distance to all the attractions.
Quiet, nice service, all nice and smooth. Helpful reception emloyees.
Close to good food and drinking spots.

Marta

  • Stayed: September 2013, traveled on business
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1  Thank Marta P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded October 30, 2013

we are happy that you like the place...

management

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Reviewed September 10, 2013

Nice building and friendly staff but I was in a room facing the front and had the worst nights sleep I've ever had in a hotel. It was a hot night an the room had no AC but I couldn't open the window as it was too noisy outside with people laughing and talking until 230 am and then with delivery lorries making early morning deliveries (very loudly) to local shops from 5am onwards. Nice, friendly hotel with clean rooms but its all academic to me if I can't sleep.

Room Tip: Ask for a room facing the back of the hotel if you want to sleep!
  • Stayed: September 2013, traveled on business
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Thank Tavy71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded September 19, 2013

thank you for your feedback, we're not happy with the situation you had with the noise, but you can't do anything against - if you are in a center of the city. Hope to see you again @ the HOTELBERN.

The Management

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Reviewed August 14, 2013 via mobile

This hotel is really well situated for the town centre with all of the amazing shops, restaurants and bars being right on your doorstep. We were pleasantly greeted by friendly reception staff and efficiently allocated our rooms. There were three of us travelling on business and therefore each of us groaned a little when the receptionist confirmed single rooms. We needn’t have worried though as each room had a small and comfy double bed, en-suite, easy chair, desk and TV. A fridge stocked with two bottles of still and two bottles of carbonated water was a pleasant surprise after travelling through the glorious Swiss summer heat.
 
The temperature when I visited was 28 degrees outside and being allocated a centre room, whilst having an opening window and external blind, offered little in the way of ventilation. My room did not have air conditioning so the evening was somewhat warm and stuffy.
 
Breakfast was served between 06:30 hours and 10:00 hours. There was a fair selection to choose from that included some lovely cheeses, fresh bread, jam and marmalade, sausage and boiled or scrambled eggs. I did not eat dinner there as there are too many amazing restaurants to choose from and the atmosphere around town is extremely warm and welcoming.
 
So if you are looking for a room to sleep and spend limited time in which is clean with friendly staff and free internet connection, then the Hotel Bern will give you what you’re looking for. Yes the room looks like it’s been bought straight from IKEA, but the location made up for that.

  • Stayed: August 2013
    • Value
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Thank Mick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded September 9, 2013

thank you very much for your comment, we hope you enjoyed the stay at the hotel bern.

the management

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Reviewed August 9, 2013

We stayed one night in early July. The location was good within walking distant from the train station and other tourist sites. The room was spacious and clean. We got wifi access for several devices but signal was weak.

We booked though booking.com, but unlike all other hotels we stayed in switzerland, breakfast was not included in room rate. But with central location, it was not difficult to find breakfast places nearby.

Service was average. We had to drop our rental car off and asked for direction to the rental company because we found that a number of streets were either one way or pedestrian only but the staff at the front desk simply said that she couldn't help us because she doesn't drive. No further assistance provided.

  • Stayed: July 2013, traveled with family
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Thank Kritima P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded September 19, 2013

dear guest, thank you for your comments, we've got oepne now our new restaurant "volkshaus"
where is also the breakfast.

the management

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Reviewed August 1, 2013

This is a really nice hotel, rooms are small but nicely kept and furnished, service was good too. Location is very good for exploring the city. Our only complaint was that when we got to our room it smelled as a dog house, we did not know the hotel accepted dogs in rooms and we would not care if it wasn't for the smell. We reported it and staff took care of it by deodorizing our room and bringing a machine that would clean the air. I need to say when we got back from touring the city the smell was very much gone. However I think it would be important to know specially for people with animal allergies. Food at the restaurant was great altough expensive but thats just the rule in Switzerland.

  • Stayed: April 2013, traveled with family
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1  Thank Terebv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded September 19, 2013

dear guest, thank you for your comment and teh compliments!

best regards the Management

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