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“Great location, overmotivated, disturbing service personnel”

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Best Western Hotelbern
Ranked #9 of 30 Hotels in Bern
Reviewed May 31, 2013

Very clean, yet tiny rooms. Central but quiet location. Free WiFi works fine, rooms come with a fridge, one bottle of water, and a tea pot. I just don't understand why the cleaning personnel was knocking on my door three times between 8am and 9am. My meeting next door was starting at 9.15am (very late for Switzerland, yeah), still, I would really have appreciated a bit more silence in the morning.

Room Tip: 5th floor was good.
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  • Stayed: May 2013, traveled on business
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1  Thank mk83ch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded June 10, 2013

Dear guest, thank you for your comment! We will check your feedback with the housekeeping team, sorry for this error. kind regards

HOTELBERN Management

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187 - 193 of 496 reviews

Reviewed May 28, 2013

This was our first hotel stay with our 3-week old son and overall I was highly pleased with the level of service and overall quality of the hotel. The location is excellent. It's in the heart of downtown. What really stood out out for us was the customer service. We arrived early, but still, the room was ready and we were able to check in. We had also requested a crib in advance, which was brought to the room. I was so happy to see that it was high quality and well maintained. Finally, the restaurant staff was very helpful in delivering our food to the room after having to leave because of a screaming baby. The rooms were modern and well maintained and the breakfast was good too. Overall, would highly recommend.

  • Stayed: May 2013, traveled with family
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Thank BinGeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded December 5, 2013

Thanks for your comment, we are very pleased to hear this compliment.

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HOTELBERN

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Reviewed May 18, 2013

The location of Hotel Bern is perfect. We were easily able with reasonable walks in different directions to see all of the sights. The room itself was quite small and rather funky - ultra modern in decor. All was clean and well maintained. Be warned that breakfast is not complimentary. I missed this message somehow. We ate our usual small breakfast of cereal, yogurt, fruit and then realized we owed 36 francs for it.

Stayed: May 2013, traveled with family
1  Thank gafarmgirl623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded December 5, 2013

dear guest, thanks for your very good feedback, all teh best and hope to seeing soon.

Management
HOTELEBRN

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Reviewed May 17, 2013

My wife and I enjoyed the two days we spent at the Best Western Hotel Berne. The hotel is well located, next to the main points of interests and within walking distance from the railway station. The service is good and the staff helpfull. Although centraly located, we had some difficulties in finding the hotel (Zeughausgasse 9) due to temporary road works.

  • Stayed: May 2013, traveled as a couple
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2  Thank MarkVie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded December 5, 2013

thanks for your wonderful feedback, we are going on!

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HOTELBERN

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Reviewed April 4, 2013

So, old town Bern is small and this hotel is right in the middle of it. Got a quiet room facing away from street but the streets are very quiet anyways. The hotel is deserving of its four stars and is kept in top shape and clean. I noticed nothing broken or dilapidated in any parts. Had a breakfast meeting that was comfortable and smallish but good buffet. We had a conference room which was comfortable for our group of 15. The room was fine.

Room Tip: I had room 406, facing away from street. Private and quiet. Not a great view, but I was there to s...
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  • Stayed: April 2013, traveled on business
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1  Thank winterson66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded December 5, 2013

great to hear this feedback from you, thank you very much!

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HOTELBERN

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Reviewed February 6, 2013

Our experience at this fantastic hotel had a super surprise. One night we decided to stay at their restaurant. We were welcomed by the hotel maitre and to our surprise he talked to us in Spanish,which is our mother tongue!!!! In fact he, Robin B. Entress was born in Tenerife and his father is Spanish. For us who travel a lot through Europe it is not easy to find someone so kind who speaks Spanish, something very useful since some people in my group do not speak English.
Robin was not only a great maitre but also so kind as to recommend places to visit and some other nice restaurants in town. We had a wonderful time in Bern.

  • Stayed: December 2012, traveled with friends
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Thank Otilia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this reviewResponded December 5, 2013

thank your for your feedback about the staff!

Management
HOTELBERN

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Reviewed October 14, 2012

Good hotel more to 4*minus, but in an excellent location for sightseeing old Berne city. It is a 5 to 10 min walk from the Railwaystation with many restaurants and shops nearby. Friendly staff in the hotel and hotel restaurant. Rooms have been modernized and are clean and adequate - no luxury, but practical. Bathroom was small (aprox 4 to 5 m2) but complete . Since there is no AC, in summer temperatures in the room could be a problem.

Room Tip: Room on 5th floor to the back have some views over the roofs to the nearby churches and towers.
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  • Stayed: October 2012, traveled on business
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2  Thank travelpro_d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Hotelbern

Address: Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 30 Hotels in Bern
Price Range: $148 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotelbern 4*
Number of rooms: 99
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