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“Excelent hotel and great staff!!!”

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Best Western Hotelbern
Ranked #9 of 30 Hotels in Bern
Santa Cruz de Tenerife, Spain
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excelent hotel and great staff!!!”
Reviewed February 6, 2013

Our experience at this fantastic hotel had a super surprise. One night we decided to stay at their restaurant. We were welcomed by the hotel maitre and to our surprise he talked to us in Spanish,which is our mother tongue!!!! In fact he, Robin B. Entress was born in Tenerife and his father is Spanish. For us who travel a lot through Europe it is not easy to find someone so kind who speaks Spanish, something very useful since some people in my group do not speak English.
Robin was not only a great maitre but also so kind as to recommend places to visit and some other nice restaurants in town. We had a wonderful time in Bern.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Otilia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at Best Western Hotelbern, responded to this review, December 5, 2013
thank your for your feedback about the staff!

Management
HOTELBERN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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443 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Munich, Germany
Level Contributor
81 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 14, 2012

Good hotel more to 4*minus, but in an excellent location for sightseeing old Berne city. It is a 5 to 10 min walk from the Railwaystation with many restaurants and shops nearby. Friendly staff in the hotel and hotel restaurant. Rooms have been modernized and are clean and adequate - no luxury, but practical. Bathroom was small (aprox 4 to 5 m2) but complete . Since there is no AC, in summer temperatures in the room could be a problem.

Room Tip: Room on 5th floor to the back have some views over the roofs to the nearby churches and towers.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelpro_d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenstanton, United Kingdom
Level Contributor
66 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 18, 2012

This is a centrally located hotel right in the old town so it is easy to get around. The view from our room was a little restricted as we had a great study of adjoining rooftops, but it is in the centre of the old town. Hotel does what it says on the tin, it is not flash but it is good value. Rooms are clean but not over large, great beds and we had the best nights sleep for ages. Staff very helpful. Would go back if we could ever afford Switzerland again. Boy is this place expensive, I gave up converting the currency because it hurt too much!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank NigelFerrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich
Level Contributor
141 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed August 28, 2012

Of the three hotels we stayed at in Switzerland this trip, this was our favourite. It is not the rooms – they are a bit faded and not so big; but they have improved the lighting since I last stayed a couple of years ago and there is free cable ADSL for the internet (which worked very well). It was the staff and general atmosphere of friendliness and helpfulness that we most liked and which made our stay.
The Bern Hotel is marvellously situated. It is walking distance to almost anywhere of touristic interest; and it is barely ten minutes from the train station and the central Hauptbanhofplatz where you can get a tram, trolleybus or bus to almost anywhere in and around Bern. On the Saturday we bought a day-pass for transport and, for CHF11.20, we travelled all over Bern and out to gardens and to the Broque house at Elfenau. The hotel also has some nice touches. It had the best breakfast buffet of all the places we stayed at, and a nice roomy restaurant in which to eat breakfast. Each room has an umbrella for guest use – and we were very happy to advertise the hotel as we walked through the rain.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank Sox299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 10, 2012

Great location, spacious rooms and huge beds! Room decor is a little strange, big chair and all. Clean room + bathroom, shame wi-fi is only available in the lobby and the two pc are super-slow.
Breakfast was fabulous though, too many choices and too posh, we did make the most out of it, frendly restaurant staff too.
Also good location, famous place Zytglogge is only round the corner, and night life is also right by the hotel.

  • Stayed July 2012, traveled with family
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank mandeelui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newburyport, Massachusetts
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 12, 2012

We really enjoyed our stay at the Bern Hotel. The rooms are a little outdated, but we slept really well and enjoyed looking out on the city from our room. You can't beat the location in Bern, it's right in the middle of the city- quick walk to the train, shopping areas, next to the Parilment, tons of restaurants and it's a block from the bike rental place (which I would highly recommend!). The hotel selection is not great in Bern, but we enjoyed the Bern Hotel and would recommend it for travelers that are looking for a great place to sleep in the midst of lots of fun activities.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Cynd113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vrigstad, Sweden
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 29, 2012

Hotel is located in great location in the older part of Bern, however hotel also seems to date itself as well. Checked in and thought it was 1972. Rooms are old and worn and furniture definitely has seen better years. Service was friendly enough, but felt bad for clerks as they certainly have to deal with a lot of complaining people. Location and price were definite pluses, but everything else would lead me to stay elsewhere.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Petronella L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Hotelbern

Property: Best Western Hotelbern
Address: Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 30 Hotels in Bern
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Hotelbern 4*
Number of rooms: 99
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