I have reserved 4 days at the Hotel Metropole in Berna from June 09 to June 13.
When I arrived ( Sunday ) there was nobody in the reception desk and in front of the door, the message to contact the Hotel Kreuz, the other side of the Hotel Metropole.
The recepcionist of the Hotel Kreuz, attended with extrem attention and mentioned that there is no recepcionist in the weekends but Hotel Kreuz and Metropole are the same group.
She gave the key of the room XXX of the Hotel Metropole.
I entered in the Hotel Metropole, I felt that I was in 1900. When I entered in the room, I thought that I was in a museum. In front of the door of my room, there was an odor of sewerage.
My suggestion : You can stay in a much better hotel with the same price.
At the same time , I talked with the help desk of the travel agency and they requested a letter from you, informing that you will not charge any fine for the cancellation of the rest of my stay.
Because of the situation and the impossibility to stay in the Hotel Metropole, the recepcionist offered me to stay in the Hotel Kreuz, paying 20 ch per day, but she mentioned that she had only room available from June 09 to June 12.
Then my decision was to stay in the Hotel Kreuz until June 12 and move to another hotel. I am in the room 506.
Now i need a letter/email from you, informing that there is no fine for the cancellation of the last night in accordance with my reservation.
Please, return as soon as possible.
- Official Description (provided by the hotel):
- Welcome to the City-Hotel Metropole. Our centrally situated city-hotel offers 103 beds in 59 functional furnished single-, double- and triple rooms. Breakfast is not available. Benefit from the ideal location. A wide cultural offer and attractive shopping facilities under the arcades of Berne are within walking distance. Only a few steps from the main station and right next to the capacious public parking garage you can reach us either by public transport or by car. ... more less
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- Also Known As:
- Swiss q Metropole Hotel Bern
- Bern Swiss q Metropole