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“Just OK” 3 of 5 bubbles
Review of Hotel Kreuz Bern

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Hotel Kreuz Bern
Ranked #22 of 30 Hotels in Bern
Chicago, IL
Level Contributor
148 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Just OK”
3 of 5 bubbles Reviewed November 22, 2009

The Kreuz is in a great location for sightseeing in the city. We had requested a fan in our room (no A/C), and it was there when we arrived. However, it was so dusty and dirty we hated to turn it on. The room was OK - on the small side and tolerably clean. The staff wasn't particularly friendly or helpful, either at the front desk or at breakfast. One night around 3:00 a.m. there was a huge fight in front of the hotel, which disturbed our sleep even with the window closed. It went on for about an hour. We eventually called the front desk to see what could be done (the police station is only about 200 yards away), but they were oblivious and didn't really seem to care. There is a rooftop deck with lovely views out over the city. We only knew about it because we saw a photo in their brochure and asked at the front desk. It only has one metal table and 2 metal chairs up there. This could be a wonderful relaxing spot for guests, but they don't tell anyone about it, or make it very inviting. This could be quite a nice hotel if the staff were given some training in customer service and the housekeeping was improved a notch or two. We might go back, but would probably look for somewhere else to stay next time.

  • Stayed September 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ItchyFeetBTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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342 reviews from our community

Traveler rating
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    10
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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  • Any
English first
Switzerland
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed October 19, 2009

I'm staying in the Hotel Kreuz for years. Great Hotel, they have clean modern rooms. Stayed there more then 100 Nights in the last two years!
I definitly recommend this hotel for Business and Leisure Travel! Some rooms are very spacious, there are also some small rooms... good luck!

For breakfast they have everything what you expect.

  • Stayed August 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DaniTravel_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed August 31, 2009

We stayed for one night and much like the oher reviewers found it ok. It is in a very good location which is why I went for it. The rooms are small but clean. Wireless access via Swisscom hotspot much like many hotels in Switzerland. Staff generally apathetic but would eventually do things if asked. Quite noisy outside until at least midnight. Price wise pretty good value. All in all fairly average hotel but in a really good location.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank EvilParrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Venlo, The Netherlands
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed July 26, 2009

The location is very good. The hotel is very clean. Breakfast was good enough. Two free Internet-PC's is a plus. You have to give your roomkey to the receptionist each time you leave the hotel, a procedure which I never like.

The hotel wasn't really quiet before 1:00 midnight. The hotel features community rooms at each floor. At my floor the room housed the Internet-PC's . At other levels they house a lounge with free tea, or a table football game. Great service, but those rooms inevitably will function as meeting points. So it was never really quiet outside my room before 1:00 midnight. Lots of rooms border those community rooms.

Stayed July 2009, traveled solo
Helpful?
1 Thank TravelH33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qyshk
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed May 3, 2009

Stayed for a night with my wife in April. Good location, 5 min from Main Train station.

Staff is a bit lost and uninformed. They had a broucure for a City Bus Tour on their desk and we asked for Information. The guy offered to reserve for us later on if we decided. Later we went to reception to reserve the bus tour and another staff was on the shift who had no clue of the Tour and even sad it's first time i'm seeing this brochure wich was right at his nose. Even for a class that this Hotel is priced, one expects at least staff to be informed. We forgot the whole affair.

The beds were ok, 2 single ones together, the pillows were too big and soft, had to squash one hard to sleep. There is no AC or Fan and the room get's hot on April, and i can just image in summer months it would be an oven.

Bathroom is acceptable for 1 person. very basic but clean. There are endin machine on every floor.

All in all a ok Hotel for a night in Bern, but for the price was ok. Look elsewhere if your staying longer.

  • Stayed April 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Jahupr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bern hotels

Scottsdale, Arizona
Level Contributor
97 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 840 helpful votes
2 of 5 bubbles Reviewed April 16, 2009

I stayed at the Kreuz Swiss Q Hotel in late March 2009 on a swing thru Switzerland. The hotel, as others have stated, is in a great central location only 5 minutes from the main train station on a pedestrian-only street. The room I had was in a separate building that was reached my walking thru the breakfast room and up a flight of very narrow and twisting stairs. The room was very small with only space for a single bed and small desk. The bathroom wasn't big enough for 2 but had the highest water pressure shower I've ever seen and was very good at waking me up in the morning. The room, while small, was very quiet (I had a room in the back) and soundproof. Also, the room was very dark because of the blackout curtains and shades. The bed, while comfortable with a nice comforter, had the worst pillows I've ever used with no support or firmness. There was a TV (no minibar) with 1 english language (CNN International) station.

The best feature, other than the location and price, were the 2 free internet-enabled PC's with printer for use of all guests. I used these several times during my stay and there was always 1 available regardless of the time of day. There was also a laundry in the building for only 7 CHF.

Breakfast was included in the room rate but was very limited in selection. If I had the choice I would have opted out of breakfast and gotten a cheaper room rate. The selection and quality of food available left a lot to be desired.

I had an acceptable stay at the Kreuz Swiss Q Hotel. I was able to walk from the train station with my luggage, checkin was very quick, the rooms were quiet and dark but lacked any view whatsoever.

I would probably return to this hotel if I were ever in Bern because of the lack of alternatives. The hotel was very basic and plain but clean, newer and in a relatively safe area of central Bern near the train station.

  • Stayed March 2009, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank Mark O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London England
Level Contributor
120 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
2 of 5 bubbles Reviewed January 19, 2009

Stayed at the Kreuz for a couple of nights on a short business trip, influenced by positive reviews on TripAdvisor. I have to say this hotel is really nothing special, small rooms, thin walls and a below par breakfast. On the plus side yes it is clean and the shower was good. It does have a central location and is near 2 or 3 good Italian restaurants (one directly opposite). Bern is a lovely town for an evening stroll, though very chilly when we were there. After a fruitless search for somewhere to have a drink on the first night we chanced upon the Kornhaus Keller on the second. This is a truly spectacular bar / restaurant and saved Bern's reputation as having at least somewhere decent to relax after dinner. In summary Bern makes a nice diversion for a day or so, the hotel is very miss-able but the Kornhaus is a must!

  • Liked — location
  • Disliked — room size, noise and breakfast
  • Stayed January 2009, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank leech_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Kreuz Bern

Property: Hotel Kreuz Bern
Address: Zeughausgasse 41, Bern 3011, Switzerland (Formerly Kreuz Swiss Q Hotel)
Phone Number:
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #22 of 30 Hotels in Bern
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Kreuz Bern 3*
Number of rooms: 103
Official Description (provided by the hotel):
This beautiful old townhouse is just a short walk from the main railway station and "Bundeshaus" parliament building. Whether a day's shopping in the historic arcades or a mixed cultural offer. Almost everything is within easy walking distance. Guests can enjoy the various day rooms, small gym and free use of the Internet terminal. FREE W-LAN connections are also available throughout the hotel and at the restaurant. And there are wonderful views of the old town and the Alps from the roof terrace of the Kreuz Bern. ... more   less 
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Also Known As:
Kreuz Swiss q Bern

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