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All reviews mini bar kind personnel great hotel shower design quirky decor tiny sink the check in process casino parking central location train station breakfast was delicious transport links bus lines coffee machine rain shower boutique hotel executive room
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8 - 13 of 170 reviews
Reviewed May 14, 2019

Its a nice clean and efficient hotel, which is very conveniently located close to the main Bern station and near many other restaurants. The rooms are however quite small and since there is only 1 lift, so you might need to wait long if you want to use it. The hotel has a British decor, but strangely no English breakfast :)

Room tip: Book early
Date of stay: May 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank RiaD10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBristolBern, Leiter Front Office at The Bristol, responded to this reviewResponded 3 weeks ago

Dear Guest

Thank you very much for your stay and that you have taken the time to write down your impressions regarding your stay.

We looking forward to welcome you again.

Best wishes

Annika Kobielak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2019

We enjoyed our stay at the Bristol and were sorry to leave. Our room was quite comfortable. It had an amazing shower. It was surprisingly quiet given the hotel's great location right in the center of Bern. The breakfast had an excellent selection of delicious food. Special thanks to Andrea who spared no effort to ensure our satisfaction.

Date of stay: April 2019
  • Trip type: Traveled with friends
    • Value
    • Rooms
    • Service
Thank BD3856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBristolBern, Front Office Manager at The Bristol, responded to this reviewResponded May 7, 2019

Dear Guest

It was our pleasure to have you as our guest in our hotel and we would like to thank you for the time that you have taken to write your impressions down. Thank you once more for the nice Words regarding the room, service and the location. I forwarded your comments to Andrea. She send you a big smile and nice greetings.

We looking forward to welcome you again and wish you all the best.

Sunny wishes

Annika Kobielak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2019

The staff were really so nice and helpful and the location was excellent - in the old town and close to the train station.
We did not care for the community amenities from the pump bottle combo of shampoo and soap and the pump bottle of soap on the sink. For the amount paid, the small, personal amenities should be provided.
Breakfast should be included too for the price.

Date of stay: April 2019
Thank Lynn_in_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBristolBern, Guest Relations Manager at The Bristol, responded to this reviewResponded April 29, 2019

Dear Lynn

Thank you for your stay and for the time that you have taken to write a review with your impressions regarding your stay.

Although we regret that you have not had better experiences with us, your assessment helps us learn and improve our services. We are working to make our guests happy. If you give us the chance to win back your trust, we guarantee you to do our best so that you can have just as good experiences with us as other guests.

We wish you all the best and a great time.

Best wishes

Annika Kobielak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2019 via mobile

wonderful, super helpful staff. this makes a lot of difference to travellers who may be tired from trip and have yet to familiarize themselves with a new place.
clean room.
great location. walking distance to almost everything.
amenities like free transport ticket within bern, coffee maker, lotion

Date of stay: April 2019
Trip type: Traveled as a couple
Thank j50p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBristolBern, Guest Relations Manager at The Bristol, responded to this reviewResponded April 29, 2019

Dear guest,

we are really happy to read your stay was sucessful for you. Of course we will forward your compliments to our team member.

We would love to welcome you backs soon.

All the best

Annika Kobielak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2019

Stayed here because of the great reviews on Trip Advisor, we were not disapointed. The hotel doesnt look like much from the outside, inside its completely different, very chic, cosy and unique.

Staff were so very welcoming, tram/bus travel was included with the hotel accommodation which was such a nice surprise and we def made good use of it.

Room was really nice, clean and modern. Bed was comfortable.

Breakfast was perfect.

Location of the hotel is right in the centre, walking distance to everywhere around Bern.

I would stay here again if I found myself in Bern.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Cleanliness
    • Service
Thank Karen U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBristolBern, Stay Optimizer at The Bristol, responded to this reviewResponded April 21, 2019

Dear Karen U,
Thank you very much for taking the time to get back to us with this detailed feedback regarding your recent stay with us at The Bristol.
We are happy to hear that you enjoyed the time with us and that you liked the location, the room and the breakfast buffet.
It would be a great pleasure to welcome you back whenever you are in Berne!
Best regards,
The Bristol Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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