Great location, very clean, "inside/beside" the Westside Mall - which is excellent. Room service struggles, occasionally taking a clean miss [not delivering at all]. Missed one day of cleaning the room as well. What they did, they did very well. Free internet is a rare plus in Switzerland. Excellent, bright, well-marked parking - extra charge as noted. Air conditioned rooms - another rare item in Switzerland.
Next to a Toblerone chocolate factory - quite the delightful odor wafts through once in a while - every hotel should be next to a chocolate factory!
Requested a "high floor" [read, quiet room] and got 3rd floor next to the vending machine - so I had lots of unwelcome neighbors in the wee hours <grin>.
Checked out a day early - got charged for the extra night anyway - not strong on customer service and I am a Holiday Inn "platinum" priority club member.
- Official Description (provided by the hotel):
- With conference infrastructure, shopping mall and multiplex cinema, adventure water park complex with fitness center and spa, set in a unique architectural environment created by world renowned architect Daniel Liebeskind. This modern Hotel was built in 2008 and is with its 144 guest rooms and 11 meeting rooms part of the Westside Center Bern. The new urban destination on the outskirts of Bern. The hotel is easily accessible by public transports and by car. ... more less
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- Also Known As:
- Holiday Inn Bern-Westside Hotel Bern