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“Perfect stay”

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Holiday Inn Bern-Westside
Ranked #8 of 30 Hotels in Bern
Frankfurt, Germany
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Perfect stay”
Reviewed May 10, 2013

It is not very centrally located, true, but super well communicated by the well run Swiss train, so no complains whatsoever. Even if you are not fancy to catch the train to go any where, just cross the street and you will walk in the fantastic mall.
Big room and super clean, fantastic views and Nespresso coffeemaker available for free. You can not find a better hotel for this price range...guarantee! 10/10 rest quality.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SpitzDORE4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin M, General Manager at Holiday Inn Bern-Westside, responded to this review, May 15, 2013
Dear SpitzDORE4,

Thank you very much!
I am happy to hear you enjoyed the features in our executive rooms as well as the views.

I hope you choose Holiday Inn for your next destination and looking forward to welcome you back at the Holiday Inn Bern Westside.

Warm Regards

Martin Mager
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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458 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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  • Any
English first
Toronto, Canada
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 28, 2013

The location was a bit away from the central Bern area but convenient enough: train station just across the hotel and trams just outside. The locals recommended us to take the train to the city center as it was faster, good call! This hotel has direct access to a mall and the large grocery store (Migros) which was very nice as we got our 'Swiss breakfast' there everyday. Our hotel room faces the farm, nice view. The staff was helpful and very friendly. I would strongly recommend this hotel!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Catgirl_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin M, General Manager at Holiday Inn Bern-Westside, responded to this review, May 15, 2013
Dear Catgirl_2013,

Thank you for sharing your experience at the Holiday Inn Bern Westside.

I am happy to hear you enjoyed the mall and the Westside shopping center and our direct train connection to the lovely city of Bern.

Again, thank you for sharing your feedback with the Tripadvisor community.

I hope to welcome you back with us, on your next trip to Bern.

Kind Regards

Martin Mager
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 16, 2013

very nice hotel, a little bit out of the city but public transportation and tram station is just a few minutes walk away from hotel. polite and helpful concierge and reception, smiley and fast service stuff. small but delicious braekfast buffet. ice hockey stadium and shopping mall is the additional places near the hotel, there was a small local fair front of the shopping mall and we tasted many kinds of swiss cheese:))..free

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank egitimgezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin M, General Manager at Holiday Inn Bern-Westside, responded to this review, April 18, 2013
Dear egitimgezer,

Thank you for sharing your experience at the Holiday Inn Bern Westside.
I am happy to hear you enjoyed our service the Shopping and the great swiss cheese.
I look forward to welcoming you back in the future.

Kind Regards,

Martin Mager
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level 5 Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 13, 2013

For one night this hotel is very good choice, the price is okay and the hotel is modern and well decorated. free WiFi. friendly staff.

location is not too bad, easily reached by bublic transportation or car.

there is a shopping mall, food court, cinma & water park next door.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank unique_1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin M, General Manager at Holiday Inn Bern-Westside, responded to this review, April 18, 2013
Dear unique_1111,

Thank you for staying with us. I appreciate your comments about our staff and thank you for your time writing this comment. I look forward to welcoming you back in the future.

Best Regards

Martin Mager
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weybridge, United Kingdom
Level 1 Contributor
2 reviews
Reviewed March 6, 2013

I really enjoyed this hotel. The room was clean, spacious, and spartan. The hotel adjoins a shopping mall which gives you access to Swiss chain restaurants and, notably, a great water park (which you can use for free). The hotel is right across the street from the commuter train into Bern which takes about 10 minutes.

Service is polite, efficient, not particularly warm.

The best part of the hotel were the windows in our room. Huge picture windows that made the farmland across the road look like a beautiful picture. I tried to take a picture, but the picture didn't do it justice.

Don't expect luxury - it is a clean, modern, efficient hotel, but worth the money

Room Tip: Make sure to book a room that faces across the street to the farmland.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sjkimm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin M, General Manager at Holiday Inn Bern-Westside, responded to this review, April 18, 2013
Dear sjkimm,

Thank you for sharing your experience at the Holiday Inn Bern Westside.
I am happy to hear you enjoyed the Spa and the views overlooking the Alps from your room.
I look forward to welcoming you back to the Holiday Inn Bern Westside.

Best Regards,

Martin Mager
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 25, 2013

The hotel was a bit disappointing. Rooms were large and clean but not luxurious as I expected for an executive room. I booked two rooms with panoramic view and we received only one. However I did not get any discount for it.

TV far too small compare to the size of the room.

Breakfast was ok, no premium product, no hot drinks service, no welcome, no farewell.

I ordered a package giving a welcome drink alcohol free and the receptionist repeat it at check in. However when I decided to order it and ask for a coke, the answer was no. It has to be a specific fruit cocktail: low quality orange juice, pineapple juice and red fruit sirup in a tiny champagne glasses. Don't offer a drink like this at more than 300 swiss franc a night for 1 room.

Swimming pool was great.

Room Tip: ask for at least 6th floor and above
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jpetto2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bern-Westside, responded to this review, March 11, 2013
PA

Dear jpetto2,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. We appreciate your nice comment regarding the swimming pool.

However, It sounds like we fell below your expectations especially on customer service. We will look into this. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altrincham, United Kingdom
Level 6 Contributor
220 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed February 11, 2013

The staff checked us in was friendly and very helpful, great Swiss hospitality! The room was spacious and comfortable and with lovely mountain views. One of the hotel's entrances is connected to a new and modern shopping centre which has lovely shops, supermarket and restaurants. It's next to a train station and tram station which connect the hotel with the city centre and Bern main train station. We took tram NO. 8 from the tram stop (at the main entrance of train station turned right and crossed the road at the traffic lights and the stop for NO.8 was facing the main tram station). It took us about 20 minutes on the tram. I would recommend that you take the Urban Train to the hotel (Bern Westside stop) if you arrived in Bern by train, which would be easier. Just ring the hotel for advice if you are unsure.

We had a great night sleep and we enjoyed the delicious breakfast which included cold and hot selection...fresh fruit and Chinese boiled rice and sauces. The chef was lovely too.

Overall we really enjoyed our stay! Thanks for helping us to choose this hotel.

Room Tip: High floor and room with mountain views
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lipsytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin M, General Manager at Holiday Inn Bern-Westside, responded to this review, April 18, 2013
Dear Lipsytravel,

Thank you for sharing your feedback from your recent stay at the Holiday Inn Bern Westside.
I am pleased to hear you had a wonderful experience and thank you for the nice comments about our service team.
I look forward to welcoming you back on your next visit to Bern.

Kind Regards,

Martin Mager
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Bern-Westside

Property: Holiday Inn Bern-Westside
Address: Riedbachstrasse 96, Bern 3027, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Bern
#5 Romantic Hotel in Bern
#6 Luxury Hotel in Bern
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Bern-Westside 4*
Number of rooms: 144
Official Description (provided by the hotel):
With conference infrastructure, shopping mall and multiplex cinema, adventure water park complex with fitness center and spa, set in a unique architectural environment created by world renowned architect Daniel Liebeskind. This modern Hotel was built in 2008 and is with its 144 guest rooms and 11 meeting rooms part of the Westside Center Bern. The new urban destination on the outskirts of Bern. The hotel is easily accessible by public transports and by car. ... more   less 
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Also Known As:
Holiday Inn Bern-Westside Hotel Bern

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