We were in town for a meeting and only booked one night. The price was very reasonable for Basel, and the location was excellent - within walking distance of the heart of Basel and very conveniently located on the 11 tram line from the SBB station. When we checked in, we were given a pass that was good for all public transport in the city - an unexpected and valuable service.
We were given a gorgeous room in the newly renovated section overlooking the back courtyard where it was very peaceful and we heard no noise from the street - very upscale for a 3-stare hotel. To our dismay, we realized at 7am that we had no hot water for the shower or the sink. After calling the reception, and waiting 15 minutes for a response, the receptionist very kindly asked us to change rooms so that we could have hot water in the shower. While this was inconvenient, they managed to find a solution. At check-out, we learned that we were not charged for the breakfast, and we appreciated this nice gesture. However, as we were in the tram heading away from the hotel, the manager called and informed us that he would credit the entire cost of the room because we had been inconvenienced, and his primary concern was customer satisfaction. Having lived in Switzerland for 15 years, I must say that I was very pleasantly surprised and compelled to write a positive review. This is indeed unusual for Swiss hotels, and deserves to be mentioned. I would certainly go back, and most definitely would recommend that one request a newly renovated room, as they are very tastefully done and I'm sure they will have solved the hot water problem shortly.
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- Also Known As:
- Rochat Hotel Basel