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“Excellent hotel in every way!!”

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Hotel Spalentor Basel
Ranked #3 of 51 Hotels in Basel
Certificate of Excellence
Barcelona, Spain
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excellent hotel in every way!!”
5 of 5 bubbles Reviewed February 10, 2014

First of all I want to thank the girl at the front desk because I made a mistake with the date of my reservation and she corrected it in a very professional and fast way. The room was very spacious, clean, comfortable and with everything we needed to enjoy our stay. Breakfast was very good and complete. And the staff was very friendly and helpful. The location is very good, in a nice and quiet neighbourhood full of good restaurants and close to the city center. We are very happy with this hotel. We are coming back for sure!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HernanGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, Manager at Hotel Spalentor Basel, responded to this review, February 12, 2014
Thank you for your nice feedback to our house. We are very pleased that you felt so comfortable with us and that we were able to convince you with our service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,236 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (149)
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English first
Brussels, Belgium
Level Contributor
120 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed February 7, 2014

The good: Location (well, that is great actually.. can walk almost everywhere central or take one of many tram options). Friendliness of staff. Cleanliness and size of rooms. Good quality beds.

The bad: As others said, there seems to be an issue with heating system. Apparently the thermostat is locked and can't be manually adjusted by the controllers in the room, I found that it was set too high for my preferences for sleep and at some point in the middle of the night had to get up and let the window open, only to a couple hours later -early morning- find out that the street noise was too much as it is between busy crossroads... with closed windows the soundproofing was very good, so it remains to address the thermostats.

The ugly:Breakfast location (top floor) and service/friendliness of staff there again excellent however quality was just OK, could have done better there at small extra cost. The decor not particularly nice (but cleanliness offsets for that).

The pretty:Free juice and t-shirts at the entrance; nice touch.. well done.


Overall a very good choice for Basel and surely in my shortlist when in the city, with some more effort I know they can hit the top..

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John_TA14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, Manager at Hotel Spalentor Basel, responded to this review, February 12, 2014
We thank your very much for your detailled review. We checked our thermostats and the heating - thank you very much for your note. We wish you all the best and we are looking forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed February 7, 2014

Hotel was in a great location, one bus ride away from the train station (get off at Spalantor!) and right on the tram line that will bring you right to the centre where there are many restaurants. It is also a short walk to get there, just follow the tracks on the road east!
When we checked in, the receptionist was very nice, and gave us our free travel cards, offered us a welcome drink then showed us to the elevator.
Our room was quite spacious with a large bathtub and king sized bed with two duvets on it! Bonus for my fiance and I who both tend to hog the blanket. Along with the usual amenities, there were slippers, bathrobes and a tassimo in the room.
When we went back down we noticed that there was a table full of free t-shirts celebrating their 10th anniversary. Another nice touch. The room had a safe, as all hotel rooms should.
Overall, a great stay at the Hotel Spalantor!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, Manager at Hotel Spalentor Basel, responded to this review, February 12, 2014
Dear guest, we are very happy about your recommendation and the nice review. Great that you enjoyed your stay and our service. This is a joy for the team and a big incentive.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed February 3, 2014

A fine choice in Basel...location is fantastic, great service, clean as can be. The location at a busy intersection is a bit noisy especially if you like to sleep with the windows open, but the friendly staff makes it a worthwhile choice.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Brozboyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, Manager at Hotel Spalentor Basel, responded to this review, February 3, 2014
We thank you very much for your stay and your review. We are happy that you were satisfied with our location, service, cleanliness and our staff. We wish you all the best and we are looking forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 2, 2014

You can easily reach the hotel from the station by bus. From the hotel it's also just a small walk to the city centre.
The woman at the reception was very friendly and she answered all of our questions with a smile.
Our room was modern, clean and spacious. There was a desk, a (rocking) chair (very comfy), a coffee machine, minbar and enough room to put away our stuff. The bed was big and gave me a good night's rest.
The bathroom was large enough and the shower worked great (the bathroom was not flooded afterwards). There were also bath robes and slippers in the room for us to use.
There was plenty of natural light in the breakfast room (lots of windows), which I always like. The breakfast itself was good and there was plenty to choose from.
I have nothing but positive things to say about this hotel. I recommend it and would definitely stay there again.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Veerle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, Manager at Hotel Spalentor Basel, responded to this review, February 3, 2014
We thank you very much for your stay and your positive review. We are happy that you were satisfied with our receptionist, your room as well as the breakfast room and the choice for breakfast. We thank you very much for your recommendation to other travellers and we are looking forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prestatyn, United Kingdom
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 22, 2014

We stayed here for one night only before travelling on to Lucerne. The location is very convenient for walking in to the old town area and is located right across the road from the Spalentor itself. We arrived quite late in the evening from the airport and were treated wonderfully by the staff. The free mobility ticket was much appreciated, as was the free fruit, coffee and t shirts available in reception. The property is situated just across the junction from the number 30 bus stop from the SBB. The rooms are large and very well fitted out with all the additional little touches which mark a very good hotel out from the average. The only fault, being picky I could find was that the heating was very hot. My mother who was travelling with me needs gluten free and the hotel arranged for gluten free bread for breakfast, which was really helpful, breakfast was served in the 5th floor breakfast room and was great quality. I would certainly recommend Hotel Spalentor to anyone staying in Basel.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Julian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, Manager at Hotel Spalentor Basel, responded to this review, January 22, 2014
We hope you had a pleasant journey back home and we thank you very much for your review. We are happy that you were satisfied with the location, our staff, mobility ticket, your room and the fruits, coffee and t-shirts. We thank you very much for your note regarding the heating and we will check it. We are looking forward to welcomin you again and are very happy that you recommend our hotel to other travelers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bromley, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 20, 2014

Spacious room, very clean, very friendly reception, good breakfast. Hotel is very close to the City centre. Next to a busy street, but windows isolate excellently if kept closed. I might use this hotel again.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Giuseppe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, Manager at Hotel Spalentor Basel, responded to this review, January 22, 2014
We thank you very much for your stay and your review. We are happy that you were satisfied with your room, cleanliness, our staff and the breakfast. We wish you all the best and are looking forward to welcoming you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Spalentor Basel

Property: Hotel Spalentor Basel
Address: Schoenbeinstrasse 1, Basel 4056, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Basel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Basel
#2 Luxury Hotel in Basel
#4 Romantic Hotel in Basel
#4 Family Hotel in Basel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Spalentor Basel 4*
Number of rooms: 40
Official Description (provided by the hotel):
Hotel Spalentor Basel is a centrally located hotel in Basel Old Town. Renovated in 2012, this friendly city hotel offers extremely spacious, comfortable rooms, with free Wi-Fi, and a generous breakfast buffet. Welcome drinks, fresh fruit, mobility ticket and bicycle hire are all included in the price. The four-star Hotel Spalentor Basel in the centre of Basel is waiting to welcome you with its warm hospitality and impeccable service. You will stay in stylish, modern rooms with a large desk, comfortable rocking chair or sofa, flat-screen TV, DVD player, Smartphone docking station, mini bar and coffee machine.Throughout the day and during the evening, you can relax in the garden or hotel bar. You also have free access to the fitness centre and games room with billiards, darts and table football. A mobility ticket is included in the room rate for the use of buses and trams throughout Basel during your stay. You therefore have quick and easy access to Basel-Mulhouse (BSL) airport, the SBB and Badischer train stations, as well as the exhibition and conference centre. ... more   less 
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Also Known As:
Spalentor Hotel Basel

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