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“Very Good - Super Service”

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Hotel Spalentor Basel
Ranked #3 of 52 Hotels in Basel
Certificate of Excellence
Reviewed April 14, 2013

Very nice Hotel in good location in Basel. Close to old town and main sites, transport links superb trams and buses are first rate. Also received mobility card for length of stay meaning no need to find change for transport.

Rooms very pleasant and well appointed, but the best thing about this hotel is the service. The reception staff were excellent nothing is too much trouble, and their sunny disposition at all times was brilliant.

Stayed: April 2013, traveled with friends
1  Thank Ruddles26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scheurer, Manager at Hotel Spalentor Basel, responded to this reviewResponded April 16, 2013

Thank you so much for your positive feedback. We are very pleased that you were able to spend a pleasant stay in our hotel and were satisfied with our service and the friendliness of the team. We wish you a good time and look forward to welcoming you again.

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886 - 892 of 1,483 reviews

Reviewed April 13, 2013

My husband and I have just spent 2 days at this hotel and we received exceptional service. From check to check out, all of the staff we met went out of their way to help us. We arrived early but our room was ready and we were able to check in. As they were celebrating their 10th birthday, we were presented with a t-shirt each. There was also fruit juice and apples in the reception that was providing free of charge. We were given all the information we needed on where all the facilities were in the hotel and to ask if we need any information. Our room was superb, large and clean and one of the brightest rooms that I had stayed in. I was hoping that the room would be the same as the photos on their website and I was not disappointed. We paid for a deluxe room which had weighing scales in the bathroom and also robes and slippers. There was also a balcony which overlooked the Spalentor (Spalen Gate). The hotel is on the corner of a junction but has great transport links and we were not disturbed by the noise of the traffic. It is also about a ten minute walk into town and the hotel will provide maps and advice on where to go. The bed was very comfortable and long and the room was nicely furnished with a great coffee maker. The breakfast room of the 5th floor was light and airy and the breakfast was lovely and the staff made sure that there was enought there. There is also a computer and printer available free of charge for guests to use which was great for online check in and printing out boarding passes. I needed to change my plans for the last day and the hotel were more than accommodating. They also booked my taxi for very early in the morning on check out and told us that it would turn up early for us which it did. I would not hesitate to stay at this establishment again and would not think of staying anywhere else. The hotel staff are to be congratulated on their customer service.

  • Stayed: April 2013, traveled as a couple
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1  Thank ElaineBruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scheurer, Manager at Hotel Spalentor Basel, responded to this reviewResponded April 16, 2013

Thank you so much for your positive review. We are happy that you enjoyed your stay in our hotel and were satisfied with our service. We wish you a nice day and look forward to welcoming you again.

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Reviewed April 13, 2013

I was very impressed by this hotel. The staff were extremely friendly and helpful and there was a pleasant atmosphere generated. The hotel is about ten minutes walk from the town centre and there is also an excellent bus service. I would recommend.

Room Tip: My room overlooked the main road but I was still able to sleep peacefully even later into the mornin...
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  • Stayed: April 2013, traveled with friends
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Review collected in partnership with this hotel
1  Thank Jim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scheurer, Manager at Hotel Spalentor Basel, responded to this reviewResponded April 16, 2013

We thank you very much for your positive review and your recommendation. We wish you a good time and look forward to welcoming you again.

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Reviewed April 9, 2013

We chose to stay in this hotel because it is near the university hospital where my husband got treatment. The hospital was just a 5 minute bus ride or an easy 10 minute walk from the Spalentor. The staff were very helpful and kind. The room was modern and tastefully furnished (very comfortable, long bed -we are both tall- and quality duvet and bed linen). Loved the capsule coffee machine too!

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank KrisztinaB294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scheurer, Manager at Hotel Spalentor Basel, responded to this reviewResponded April 10, 2013

Thank you very much for your positive guest rating. We are very pleased that you were able to spend a nice stay in our hotel and were satisfied with our service. We wish you a good time and look forward to welcoming and pampering you once again.

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Reviewed April 9, 2013

What more can I say; although my stay was only for one night, the hotel more than met my expectations. It was in a great location - <10 minutes walk to Marktplatz and an easy bus ride to the SBB for the bus connection the airport.
The room was spacious and the facilities excellent - I had an iPod docking station, allowing me to enjoy the music I had in a relaxed environment. The TV provided a mix of channels in a variety of european channels and the room came with an added bonus of a DVD player (I didn't use this though, but a nice touch). Oh! You also have free wifi in the rooms.

The staff at the check-in desk was very friendly, & helpful; and she was knowledgeable about the neighbourhood.

The free apple was an added bonus :).

  • Stayed: April 2013, traveled solo
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Review collected in partnership with this hotel
Thank UtchayI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, Manager at Hotel Spalentor Basel, responded to this reviewResponded April 10, 2013

Thank you so much for your positive guest rating. We are very pleased that you were able to spend a nice stay in our hotel and were happy with our service. We wish you a good time and look forward to welcoming you once again.

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Reviewed March 30, 2013

Stayed for 3 nights. Staff are all very friendly and helpful. Room was spacious and clean. Close to the city centre and whilst at the junction of 2 roads traffic noise was not an issue for us. (Chimes from the clock on the Spalentor? might be for some - on the hour every hour but did not bother us). A very pleasent stay all round and would happily recommend to others. It is not a big chain hotel and that clearly works in its favour.
Bus 30 from train station stops across the road (4 stops from and to train station) Bus 50 from airport drops you at train station and Bus 30 is directly across the road. Tram stop to town is also close by hotel but easily walkable if you prefer.
As a balanced review -
1. Breakfast was good but did not get replenished much. (possibly understandable due to number of guests?) During our stay it appeared that all other guests went to breakfast very early (7ish) and as such things can be sparce dependent on when you go. We went 8ish and food had already been actively picked at. Hot items were scrambled eggs and bacon (which were pretty much finished by the time we arrived) with a continental buffet also available. Would imagine that dining area was could also get very busy if hotel was fully booked. On second morning there were no tables when we first went and on third morning there were tables free but all still had dishes etc from previous guests - which we cleared ourselves, which was just as well as they sat on other tables for pretty much the duration of our time in the dining room.
2. Room was not ready when we arrived at 2pm which is fair enough seeing as this is the earliest you can check in but was still not ready when we returned at 3.30 pm.

Neither of these were enough to spoil stay and overall experience was excellent.

Room Tip: Some rooms have a small balcony - if possible try and get one of these. Go early for breakfast or...
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  • Stayed: March 2013, traveled as a couple
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2  Thank Hearts1874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scheurer, Manager at Hotel Spalentor Basel, responded to this reviewResponded April 2, 2013

Thank you so much for your positive feedback. We are very pleased that you were able to spend a pleasant stay in our hotel. We wish you a good time and look forward to welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2013

A really nice hotel, just a short tram ride or within walking distance of the city centre. The staff are very friendly and helpful. The room had everything in it that we needed and the little touches, such as free fruit and drink at reception, made it that bit special.

  • Stayed: March 2013, traveled with friends
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Thank Malc B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scheurer, Manager at Hotel Spalentor Basel, responded to this reviewResponded March 27, 2013

We thank you so much for your positive feedback. We are very pleased that you enjoyed your stay with us, wish you a happy Easter and are looking forward to welcome you again.
Julia Breisacher, Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Spalentor Basel

Address: Schoenbeinstrasse 1, Basel 4056, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Basel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Basel
#2 Business Hotel in Basel
#3 Family Hotel in Basel
#4 Romantic Hotel in Basel
#5 Best Value Hotel in Basel
Price Range: $115 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Spalentor Basel 4*
Number of rooms: 40
Official Description (provided by the hotel):
Hotel Spalentor Basel is a centrally located hotel in Basel Old Town. Renovated in 2012, this friendly city hotel offers extremely spacious, comfortable rooms, with free Wi-Fi, and a generous breakfast buffet. Welcome drinks, fresh fruit, mobility ticket and bicycle hire are all included in the price. The four-star Hotel Spalentor Basel in the centre of Basel is waiting to welcome you with its warm hospitality and impeccable service. You will stay in stylish, modern rooms with a large desk, comfortable rocking chair or sofa, flat-screen TV, DVD player, Smartphone docking station, mini bar and coffee machine.Throughout the day and during the evening, you can relax in the garden or hotel bar. You also have free access to the fitness centre and games room with billiards, darts and table football. A mobility ticket is included in the room rate for the use of buses and trams throughout Basel during your stay. You therefore have quick and easy access to Basel-Mulhouse (BSL) airport, the SBB and Badischer train stations, as well as the exhibition and conference centre. ... more   less 
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Also Known As:
Spalentor Hotel Basel

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