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“Best welcome ever”

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Hotel Spalentor Basel
Ranked #3 of 52 Hotels in Basel
Certificate of Excellence
Reviewed August 13, 2012

The receptionist greeting us was, in her own right, well worth the stay. I have never felt more welcome at any hotel. Instantly we felt at home. She explained all about the hotel, while making it so that we could get our room at noon when we arrived. Then she gave us passes for the public transportation, and a complementary (very orange) t-shirt from the hotel. All of this, in the most positive and friendly tone. When we got up to our room, we saw that it had a double bed instead of a twin, but at the same moment our receptionist called our room, and said that she’d fix it, without us even asking… Amazing!… I have never met a better receptionist. Too bad she was only there for our first check in. (Nothing wrong with the others at all, it’s just not the same)

The room was great. Slippers and robes were included, as well as a coffee machine, and great furniture. It’s very quiet, considering the traffic outside. (Both the bus and tram has stops right at the hotel). Breakfast was fine, and the staff offered to cook extra stuff, like pancakes or eggs and bacon. A very nice hotel indeed and friendly staff overall.

  • Stayed: July 2012, traveled with family
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1  Thank JesinFredericia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, Manager at Hotel Spalentor Basel, responded to this reviewResponded April 12, 2013

Thank you so much for your positive feedback regarding your stay with us. We are very pleased that you were able to spend a pleasant stay in our house and were satisfied with our service and the friendliness of the team. We wish you a lovely springtime and look forward to welcoming you again.

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885 - 891 of 1,455 reviews

Reviewed August 9, 2012

We arrived late at this hotel and driven past it once already because it doesn't impress from the outside. However, when we decided to go in and take a look at the room, we were delighted! We chose a family room which had a massive fold out sofa bed and a king size bed, everything was brand new and extremely comfortable. The receptionist was very friendly and gave us all the information that we required. The room even had it's own Tchibo coffee machine, dvd player, iphone dock and many other surprising appliances. They even allow you to borrow dvd's from reception for free. The welcome basket of fresh complimentary apples in reception was also a nice touch.
We had a very nice sleep and in the morning we were impressed by the display at breakfast which included many different types of bread, homemade muesli, meat, fruit etc ... the only thing i didn't like was the fact that the boiled eggs were cold.
Overall, this hotel is aiming to please and in a very good location but parking is a 5 min walk away. I would stay here again but would prefer not to pay as much as 150 euros a night as i think this was a little steep.

Room Tip: Ask for a newly refurbished room.
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  • Stayed: July 2012, traveled with family
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2  Thank pinkpanda409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, Manager at Hotel Spalentor Basel, responded to this reviewResponded April 12, 2013

Thank you so much for your positive review. We are very pleased that you were able to spend a pleasant stay in our hotel and we satisfied with your room and with our service. We wish you a lovely springtime and look forward to welcoming you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2012

I love this hotel. Pleasant service. Friendly reception desk. Ready to answer your questions and to give clear directions
Rooms are immaculate and comfortable. Great location
I always try to book this hotel when I am going to be in Basel

Room Tip: ask for the quiet side
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  • Stayed: October 2011, traveled solo
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2  Thank Lionel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, Manager at Hotel Spalentor Basel, responded to this reviewResponded April 12, 2013

Thank you so much for your positive feedback regarding your stay. We are very pleased that you enjoyed your stay with us and were satisfied with our service and the friendliness of the team. We wish you a lovely springtime and look forward to welcoming you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2012

The hotel - like many others in Basel should be forbidden by law to multiply their prices to the point that you end up paying for a room at the Ritz -literally- and end up in a motel on the side of the train station, just because they get away with it. Rooms are simple and clean, breakfast a bit sad with bread not always very fresh. Even off "season" I will now refuse to stay there until they apply a decent price policy throughout the year.

  • Stayed: June 2012, traveled on business
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Thank oumanota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, Manager at Hotel Spalentor Basel, responded to this reviewResponded April 12, 2013

Thank you so much for your review. We would be delighted if you would give us another chance to confirm our performance and quality. We wish you a lovely springtime!

Report response as inappropriate
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Reviewed July 27, 2012

We stayed here for one night on our way to Italy. The staff were all very friendly and helpful, the rooms clean and the breakfast was good. The only issue we had was the lack of parking on site. We had to park the car down the street at a public car park which was inconvenient. On the positive side once the car was put away you can walk pretty much anywhere you want to go and if not the hotel provided free transit passes. We were traveling with a dog and the staff were very helpful in advising best places to exercise her. This hotel was good value for expensive Switzerland.

  • Stayed: July 2012, traveled as a couple
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Thank Diningtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, Manager at Hotel Spalentor Basel, responded to this reviewResponded April 12, 2013

Thank you so much for your positive review. We are very pleased that you were able to spend a pleasant stay in our hotel. We wish you a lovely springtime and look forward to welcoming you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 days ago
Google Translation

Stayed: November 2017, traveled on business
Review collected in partnership with this hotel
Thank ronny_rohner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 days ago
Google Translation

Stayed: November 2017, traveled on business
Review collected in partnership with this hotel
Thank thomaskJ4988HC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, Manager at Hotel Spalentor Basel, responded to this reviewResponded 5 days ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Spalentor Basel

Address: Schoenbeinstrasse 1, Basel 4056, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Basel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Basel
#2 Luxury Hotel in Basel
#4 Romantic Hotel in Basel
#4 Family Hotel in Basel
Price Range: $115 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Spalentor Basel 4*
Number of rooms: 40
Official Description (provided by the hotel):
Hotel Spalentor Basel is a centrally located hotel in Basel Old Town. Renovated in 2012, this friendly city hotel offers extremely spacious, comfortable rooms, with free Wi-Fi, and a generous breakfast buffet. Welcome drinks, fresh fruit, mobility ticket and bicycle hire are all included in the price. The four-star Hotel Spalentor Basel in the centre of Basel is waiting to welcome you with its warm hospitality and impeccable service. You will stay in stylish, modern rooms with a large desk, comfortable rocking chair or sofa, flat-screen TV, DVD player, Smartphone docking station, mini bar and coffee machine.Throughout the day and during the evening, you can relax in the garden or hotel bar. You also have free access to the fitness centre and games room with billiards, darts and table football. A mobility ticket is included in the room rate for the use of buses and trams throughout Basel during your stay. You therefore have quick and easy access to Basel-Mulhouse (BSL) airport, the SBB and Badischer train stations, as well as the exhibition and conference centre. ... more   less 
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Also Known As:
Spalentor Hotel Basel

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