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“Could be great!”
Review of The Passage

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The Passage
Ranked #9 of 51 Hotels in Basel
Certificate of Excellence
Farnborough, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Could be great!”
Reviewed March 14, 2014

Great location, great design, great atmosphere and especially good staff.

The hotel only opened 3 days ago so bare this in mind when reading my review.

No mention of the hotel still being built during the booking process, had I known I would probably have avoided it.

No hot water on the final day,

Very well designed rooms however some plug sockets are fitted properly and you can see the hole in the wall behind

The small ipod stereo is a nice touch although it only worked when the lights were on, very strange..

The gym was not finished, this annoyed me because it was the my only real criteria other than location.

Breakfast was busy and the area to collect food is very small, not much room, things ran out quickly and were not replaced for a while, cutlery, cups, plates were not readily available and so you had to ask.

Staff were great though, always willing to help.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mrjaywarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
julien_basel, Directeur général at The Passage, responded to this review, March 25, 2014
Dear Guest,

First of all I would like to thank you for your constructive review.
I am pleased that you have enjoyed the hotel location, the design and the great atmosphere!

As you have clearly mentioned the hotel opened a couple of days before your arrival. At this stage, we were still experiencing a few difficulties with our new environment.

However, it all has been solved since. The hotel is now running smoothly and our hard work is paying off.
The patio, the sauna and our beautiful fitness center are now open to our guests and have great feedback.

I am personally looking forward to welcome you back at The Passage to demonstrate the positive changes that occurred since you previous visit.

Thank you again !

Sincerely,

Julien Baly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Passage

Property: The Passage
Address: Steinengraben 51, Basel 4051, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Basel > Vorstädte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 51 Hotels in Basel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Passage 4*
Number of rooms: 56
Official Description (provided by the hotel):
In the heart of downtown Basel, experience a unique way of living in Basel, a place of transition between the old and the new city. Close to the main train station and to all major commodities, The Passage will open in the first quarter of 2014. Located on the ancient fortifications, it occupies a unique position in the city. It's your turn to discover The Passage before everyone else does. ... more   less 
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