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“Efficient but characterless!”

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Hyperion Hotel Basel
Ranked #22 of 51 Hotels in Basel
Certificate of Excellence
Reviewed November 21, 2013

The Ramada is well located for access to most of the major businesses and conferences in Basel. It is spartan but efficient in a way expected of Swiss hostellery. It is not particularly competitive in its pricing and offers most of the facilities a business traveller would require. It however lacks character :-(

Stayed: November 2013, traveled on business
1  Thank jdesalab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEmmel, Manager at Hyperion Hotel Basel, responded to this reviewResponded November 24, 2013

Dear Guest.

Thank you very much for the feedback which you have written here on Tripadvisor.
It is ofcourse difficult for some guests to see the character in a business hotel,
however we try to persuade with outstanding service and I still hope that you might come back again.

The hotel is mostly used by business people, however we have guests staying with us who are just here for holiday or passing by Basel.

Again I thank you for your feedback and remain

Petra Emmel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (724)
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191 - 197 of 724 reviews

Reviewed November 15, 2013

Having stayed here many times, this hotel never disappoints. Really nice modern rooms, of course with great views on the city, great food, great conference area. Super location with access to many tram lines, right next door to the Messe. Nice sky bar on one of the upper floors, and the famous 'bar rouge' on the top floor, not to miss (entrance only from outside!)

Room Tip: Take a room on the upper floors, with a view on the old town of basel
  • Stayed: October 2013, traveled on business
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2  Thank Achim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEmmel, Manager at Hyperion Hotel Basel, responded to this reviewResponded November 24, 2013

Dear Guest,

Thank you very much for kind words, and I am very happy that you like to stay
at the Ramada Plaza Basel.

Ofcourse I will pass on the compliments to the staff and I will look forward to
welcome you again here in Basel.

Until then I remain

Your Petra Emmel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2013

I found the hotel to be clean, staff pleasant and in a good location. The breakfast was very overpriced and crowded. Not any alternative in the morning either, so forced to pay. I would stay again based on the room and staff. The lounge on top floor is very nice as well.

  • Stayed: October 2013, traveled solo
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1  Thank Hamletgt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEmmel, Manager at Hyperion Hotel Basel, responded to this reviewResponded November 17, 2013

Dear Guest,

Thank you very much for your feedback from your last stay at the Ramada Plaza Basel.
Regarding the breakfast offers here in the hotel, it is of course also possible to order a la carte breakfast. Furthermore we offer a small selection of breakfast items at the Checkpoint Bar on the ground floor. I hope this might help you for your next stay.

It would be a pleasure to welcome you back again here in Basel, and until then I wish you a nice time.

Kind regards

Petra Emmel
General Manager

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Reviewed November 2, 2013

If you are attending a conference in Basel this is this hotel for you. Even if you are not, it's location is great.

There are street cars right outside the front doors which will take you anywhere you need to go in Basel.

Rooms are modern European theme with floor to ceiling windows giving you an excellent view of the surrounding area.

Restaurant is fair but, you can find better within a short walk. The coffee bar in the lobby is a bit sterile. I agree with the other reviewers stating it lacks the personal touch.

They do have two computers set up in the lobby should you need access to the internet or printing.

Staff at the front desk were friendly and helpful.

  • Stayed: September 2013, traveled on business
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Thank BD700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEmmel, Manager at Hyperion Hotel Basel, responded to this reviewResponded November 3, 2013

Dear Guest,

Thank you for having chosen our hotel and thank you for taking the time to complete our guest questionnaire.

It is very important to me to get your opinion and comments, since it will help us to maintain the standard of the hotel and its quality of service. Furthermore we will be able to correct small mistakes immediately.

I was pleased to read that overall you enjoyed your stay and will pass your comments to my team.

I'm looking forward to welcome you again at our hotel!

Kind Regards

Petra Emmel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

This is a nice hotel; a very spacious lobby and friendly staff to welcome you. To the side are two computers with printing facilities ( but the internet connection is very slow). My corner room was spacious, with a very nice and modern bathroom, a modest desk and enough wall outlets. Too bad the coffee facilities were instant, only.
Surprisingly, the hotel's restaurant was closed on Sunday and the very pleasant Sky Lounge on the 30th floor closed already at 10 pm. On weekdays this lounge closes at 11 pm.
Breakfast is served in a very spacious area with modern glass tables, but these are extremely close together making it difficult not to overhear your neighbors talking. Choice of breakfast items was OK and extras, such as fried eggs, were served quickly upon ordering.
Annoying was the fact that each time I entered another part of the hotel a different wifi connection had to be established (room, lobby, breakfast area, Sky lounge).
Elevators were interesting: you press the desired floor level, swipe your room key card and an elevator is appointed to you that does not stop inbetween. Very nice!
Sound insulation was fantastic: there was a "Kirmes" going on right outside the hotel with all kinds of attractions, merry-go-rounds, etc, but even though my room faced that, none of the outside noise could be heard inside my room. Great!
All in all, my 2-nights' stay was very nice.

Room Tip: Corner rooms on higher floors offer marvellous views.
  • Stayed: October 2013, traveled on business
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Thank Stoks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEmmel, Manager at Hyperion Hotel Basel, responded to this reviewResponded November 1, 2013

Dear Guest

Thank you for taking the time to write a detailed comment regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be.
We hope to be of service to you in the future.

Kind Regards
Petra Emmel
General Manager

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Reviewed October 15, 2013

There are many things to like about the Ramada ...cheerful staff , practical rooms with great views ( ask for this ) good position , and obviously a great location for conferences . Somehow it lacks the personal touch - the restaurant has zero atmosphere , breakfast especially is a bit of a scrum ( and the coffee is decidedly mediocre ) the gym is substandard and the lighting is not conducive to reading in bed !! However , free wifi , good range of British TV channels and good showers

Room Tip: The higher the better !!
  • Stayed: October 2013, traveled on business
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Thank jonathan h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEmmel, Manager at Hyperion Hotel Basel, responded to this reviewResponded October 16, 2013

Dear guest,

Thank you for having chosen our hotel and thank you for taking the time to complete our guest questionnaire.

It is very important to me to get your opinion and comments, since it will help us to maintain the standard of the hotel and its quality of service. Furthermore we will be able to correct small mistakes immediately.

I was pleased to read that overall you enjoyed your stay and will pass your comments to my team.

I'm looking forward to welcome you again at our hotel.

With kind regards,
Petra Emmel
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

Been there 6 months ago at the a 4 day business trip, our room is upgraded to the toppest floor...which offered the view but amazingly the shower water was slow and cold especially when my partner used the other shower at the same time. Ridiculous! Dusty carpets and stuffy nose may tell you some more tips.

The breakfast was very swiss-good quality yet the service was slow and the lounge setting was awkward with very small tables etc...

A rather 3½ star hotel with some parking issues...I don't know if any better alternatives in the area?

Room Tip: A regular executive room...at the 4-5th floor may make the difference
  • Stayed: April 2013, traveled on business
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Thank Su K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEmmel, Geschäftsführer at Hyperion Hotel Basel, responded to this reviewResponded September 20, 2013

Dear guest,

Thank you very much for taking the time to write us about your stay at the Ramada Plaza Basel 6 month ago. I am very sorry to hear that you were not totally satisfied with your stay. We do offer valet parking at our hotel, and I am very sorry to hear that you had some parking issues.

I do however hope that you might retur again some day and remain until then.

Kind regards

Petra Emmel
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyperion Hotel Basel

Address: Messeplatz 12, Basel 4058, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Basel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in Basel
#18 Romantic Hotel in Basel
#20 Business Hotel in Basel
Price Range: $144 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyperion Hotel Basel 4*
Number of rooms: 224
Official Description (provided by the hotel):
The Hyperion Hotel Basel, the highest habitable building in Basel, is located directly next to the fair & exhibition site. Situated in the center of the city, close to Basel's Old Town and just 300 metres from Badischer Bahnhof (train station on the German border), the hotel is an ideal starting point for sightseeing and excursions. The 224 modern rooms in the categories comfort, deluxe, executive and suite all have free Wi-Fi Internet, a desk, mini fridge, safe with a charger plug socket, cable TV, telephone, hairdryer and bathrooms with sophisticated lighting. ... more   less 
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Also Known As:
Ramada Plaza Basel Hotel Basel
Ramada Basel
Basel Ramada

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