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“Great hotel”

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Hyperion Hotel Basel
Ranked #23 of 51 Hotels in Basel
Certificate of Excellence
Reviewed April 20, 2013

Hotel is located very close to Basel Fair, on walking distance from old city part, city centre and both railway stations, tram stations are 100m distant. Position of Hotel is excellent. Staff is very friendly and efficient, fast check in and check out. Food offer is excellent, fast internet connection. Rooms are with city view, well fitted. Problem is that rooms are very small, I had problem to hang 3 shirts since wardrobe is so small, also bath is small.

Room Tip: Rooms on higher floor are with very good view since have glass walls.
  • Stayed: April 2013, traveled on business
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1  Thank mikimiki70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEmmel, Manager at Hyperion Hotel Basel, responded to this reviewResponded April 22, 2013

Dear Guest & "Reviewer"

Thank you for taking the time to write a detailed comment regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be.

I do hope that we can welcome you back to the RAMADA PLAZA Basel in the near future.

Kind Regards,
Petra Emmel
General Manager & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 - 228 of 724 reviews

Reviewed April 11, 2013

You could eat off the floors of this hotel. The lobby area is one of the most uninviting hotel lobbies I have ever seen anywhere. It's a 4 storey atrium lit by fluorescent tubes all around, making it uncomfortably white. Definitely not a place to hang out in.
The rooms are spacious with bathrooms that have lit floors.
The minibar fridge is indeed empty.
Pillows are great though.

  • Stayed: April 2013
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1  Thank teeloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEmmel, Manager at Hyperion Hotel Basel, responded to this reviewResponded April 22, 2013

Dear Guest & Reviewer

Thank you for having chosen our hotel and thank you for taking the time to write a survey on hotels.com.

I was pleased to read that overall you enjoyed your stay together with your comments for improvement.

In fact the lobby is not only a hotel lobby but also the entrance for the "fair tower" - the highest building in Basel. I will check with the facility management of the "Messeturm" to create a smoother light.

Concerning our mini-fridge we will be happy to fill it according to your wishes upon your next arrival.

Thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a total positive and pleasant one.

Looking forward to welcoming you again at our hotel, I remain

with kind regards,
Petra Emmel
General Manager

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Reviewed April 8, 2013

This hotel is from the best hotel during my travel life
Great rooms
Great fitness center such as sauna
Restaurants are amazing with great food varieties
Location is near from the major objects
But some how is costly and above the current standards

  • Stayed: May 2012, traveled on business
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1  Thank Maenaddassi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEmmel, Manager at Hyperion Hotel Basel, responded to this reviewResponded April 11, 2013

Dear Mr Maenaddassi

Thank you very much for your wonderful review of your stay here in Switzerland. As enthusiastic hosts, we take pleasure in pampering you with outstanding quality and personal service.

We are glad about your positive opinion and will pass this on to our team.

We are looking forward to welcome you again at the RAMADA PLAZA Basel to fully convince you again of our high service quality.

Kindest Regards,
Petra Emmel
General Manager

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Reviewed April 8, 2013

We stayed at the Ramada Plaza Basel for three nights while visiting the city’s museums. The hotel met our needs adequately, if not luxuriously. The building lacks a soul. Located across from the Convention Center, the hotel caters primarily to business people. Therefore, it is not ideal for a romantic get-away. On our arrival, there was a mix-up with our room request. The staff went out of their way to give us almost what we wished. We parked our car in the hotel’s underground garage. Since our visit was just before a major event, there was adequate parking. Hotel security is 'interesting', but that created an adventure with the elevators. I have traveled much of my life for business and do so for pleasure now. Never have I seen such a Byzantine elevator system. After numerous misadventures the first hour, we got the hang of the system and found it almost convenient for the rest of our stay. The rooms are quite small and lack coffee and tea makers, a surprise considering the price. Some guests praised the glass door and the illuminated floors in the bathroom. We found it an annoyance because at night the light woke the sleeping partner. The wall-to-ceiling windows provided lots of daylight and a wonderful view of the nearby construction. Other reviewers praised the view of the city skyline. They were lucky enough to be on floors 12-14. Despite our request for one of those rooms, we were on the 11th Floor. The hotel provided free city transportation passes for the length of our stay. These brought the city to our front door. The price of travel in Switzerland seems to be about 30% higher than in other European countries. Even allowing for that, the hotel was expensive for what we were given. For leisure travelers, I recommend taking your breakfast elsewhere. You can get a good breakfast for half the price. Still, the hotel delivered adequate value. I will consider it for another stay when we next visit Basel.

Room Tip: Floors 12-14 with a view of the old city. Bring a water heater is you want coffee or tea in your ro...
  • Stayed: April 2013, traveled as a couple
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2  Thank DonPaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEmmel, Manager at Hyperion Hotel Basel, responded to this reviewResponded April 11, 2013

Dear Guest and Top Reviewer

Thank you once again for having chosen our hotel and thank you for taking the time to review your stay on Tripadvisor.

It is very important for me to hear your opinion and read your comments, since it will help us to maintain the standard of the hotel and its quality of service. Furthermore we will be able to correct small mistakes immediately, like explaining the elevator sytem to our guests correctly.

I was pleased to read that overall you enjoyed your stay, and I will pass your comments on to my team. On the other hand it is with great regret to hear, that you were not fully satisfied with the room itself. We do offer Executive Rooms and Suites with coffee/tea facilities.

The lift system is quiete complicated but unfortunately the hotel is only part of the "Messeturm/Fair Tower" and therefore this secure system cannot be changed. We were disappointed to hear that you felt that our breakfast was too expensive. We do offer coffee and mufins etc. at our Check-Point-Bar at the lobby from Monday to Friday, and it is possible to order only coffee and croissants in the breakfast room aswell.

Thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be even a more positive and a pleasant one.

Looking forward to welcoming you back again at the Ramada Plaza Basel.

With kind regards,

Petra Emmel
General Manager

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Reviewed March 30, 2013

Hotel is conveniently located next to the Basel exhibition area and easily accessible by public transport. The employees at the check-in desk were very helpful and efficient and check-in just took a couple of minutes. The rooms are o.k. for a 4 star hotel. Breakfast buffet meets expectations. There is a nice bar at the top of Messeturm, offering a great view on Basel. Unfortunately, the hotel does not have a great restaurant for dinner.

  • Stayed: January 2013, traveled on business
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Thank MarcoSwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEmmel, Manager at Hyperion Hotel Basel, responded to this reviewResponded April 2, 2013

Dear Marco

Thank you for your review of your recent stay here at the RAMADA PLAZA Basel . I especially appreciate your comments about our staff. They are our greatest assets and it is nice to have them acknowledged.
On the other hand I am sorry that you were not fully satisfied with our restaurant "Filou" which normally gets very good remarks from our guests. I will check this with our head of departments of service and kitchen.
Once again thank you and we look forward to welcoming you back in the very near future.
Kind Regards,
Petra Emmel
General Manager

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Reviewed March 19, 2013

Inadequate service quality that does not match the prices they charge.
- toilet seat not cleaned properly, traces from previous users
- room service delivered 15 minutes earlier than confirmed, resulting in soggy pasta and salad
- no turn down service - you do all the work for them
- fitness room needs update
- breakfast feels like mass feeding hall

Stayed: March 2013, traveled on business
2  Thank Nick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEmmel, Manager at Hyperion Hotel Basel, responded to this reviewResponded March 22, 2013

Dear Guest

Thank you for taking the time to complete an review on TripAdvisor about your recent stay with us. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay.

If I can provide any assistance, don't hesitate to contact me directly via petra.emmel@ramada-treff.ch.

Kind Regards,
Petra Emmel
General Manager

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Reviewed March 17, 2013

Nice hotel, close to public transport. I stayed there during the Badminton Swiss Open. It was good but a bit far from the St. Jackobs (15min by public transport). The only bad thing is the parking. I would advise to not take your own car. Come by train!

  • Stayed: March 2013, traveled as a couple
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Thank acm0608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEmmel, Manager at Hyperion Hotel Basel, responded to this reviewResponded March 19, 2013

Dear Guest & "Reviewer"

Thank you for staying with us during the Badminton Swiss Open. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be.
We hope to be of service to you in the future.

Kind Regards
Petra Emmel
General Manager & Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyperion Hotel Basel

Address: Messeplatz 12, Basel 4058, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Basel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotel in Basel
#18 Romantic Hotel in Basel
#20 Business Hotel in Basel
Price Range: $146 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyperion Hotel Basel 4*
Number of rooms: 224
Official Description (provided by the hotel):
The Hyperion Hotel Basel, the highest habitable building in Basel, is located directly next to the fair & exhibition site. Situated in the center of the city, close to Basel's Old Town and just 300 metres from Badischer Bahnhof (train station on the German border), the hotel is an ideal starting point for sightseeing and excursions. The 224 modern rooms in the categories comfort, deluxe, executive and suite all have free Wi-Fi Internet, a desk, mini fridge, safe with a charger plug socket, cable TV, telephone, hairdryer and bathrooms with sophisticated lighting. ... more   less 
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Also Known As:
Ramada Plaza Basel Hotel Basel
Ramada Basel
Basel Ramada

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