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Reviews (1,116)
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All reviewsold towngreat hotelmarket squareriver cruisepedestrian areaperfect locationlittle touchesmini barrestaurants and shopslovely roomwould definitely stay here againsingle roomthe heart of the citypublic transportationwould highly recommend this hotelrooms are smallchristmas market
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Reviewed September 28, 2017

This was my third visit to Basel, and also the third time I stayed at Hotel Basel, after two very good previous trips. From the outside, it appears to be relatively modern, but extremely complimentary to the surroundings. The rooms are modern and immaculate, and the service is impeccable. The light over my sink vanity stopped working, and after I called the front desk, someone was there in less than five minutes to see what the problem was, and resolved it immediately. The breakfast in the lower level dining room is wonderful. The hotel is located one block from the Marketplatz in the middle of the old city, and the tram service there can take you anywhere. In all, it's a great place to stay in Basel and I would stay there again in a heartbeat!

  • Stayed: July 2017, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank johncpsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBasel, Leiter Öffentlichkeitsarbeit at Hotel Basel, responded to this reviewResponded October 2, 2017

Dear johncpsmith
Thank you so much for your nice comment. We are looking forward to welcome you soon again.
Best regards
Your Hotel Basel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2017

Coming off an AMAwaterways we decided to stay one night in Basel and were thoroughly thrilled with this choice. We were fortunate to get into our room as soon on as we arrived which was lovely and our accommodation was superb. A huge room with an additional sitting area, two TVs and complimentary soft drinks and water in the minibar. The bathroom was sizeable for Europe and finally a hair dryer that was more professional than those you usually get in hotels that are stuck to the wall and you have no leverage. We also ate in their bar/dining room and after reading the reviews had their vegetarian meal which was delicious as was their liver entre.

Room Tip: Beautiful view of quaint rooftops and one block from their market.
  • Stayed: September 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Shirley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBasel, Leiter Öffentlichkeitsarbeit at Hotel Basel, responded to this reviewResponded October 2, 2017

Dear Shirley R
Thank you so much for your nice review. We really do appreciate that.
Best regards
Your HOtel Basel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2017

We arrived in Basel as part of a driving tour of Europe we were taking. Therefore we wanted a city Centre hotel, but NEEDED parking (preferably secure). ...and that is exactly what the Hotel Basel offers.

We were able to drive right up to the front door of the hotel, despite it being in a pedestrianised area, and unload our luggage. Our car was then taken for us by the staff and parked safely away off-site in an underground, secure car park until we needed it again 3 days later.

The room was simple and not huge, but it was clean and very comfortable. The Bed was large and comfortable.The Bathroom was well appointed, well lit and had good water pressure.

The room also offered fast free WiFi, a modern TV and a minibar with a selection of *free* beverages.

The hotel itself has a beautiful, contemporary bar that offers both inside and street-side tables. There is also a restaurant on-site, although we did not get the chance to try it.

The staff were helpful, friendly and spoke fluent English. They had very good local knowledge and were able to suggest places to visit and eat.

We were also given a free pass by the hotel that allows unlimited use of the local public transport, including the trams.

The location could not be much better. It is in the heart of the (nicer section of) the city, surrounded by amazing sites to visit and beautiful shops by day, and a plethora of restaurants and bars by night (but these can't be heard from inside the rooms!).

We found ourselves walking 15-20 km a day just exploring the city, always within easy reach of the hotel if we wanted to freshen up or get a change of clothes.

Overall for those looking for a simple but enjoyable hotel for a city break in Basel, it would be difficult to find much better.



NOTE: When it was time to leave, it took about 30 mins to retrieve the car due to it being off-site and a member of staff having to go and bring it. This is no problem on leaving day; either make sure you ask half an hour before you check out, or alternatively the hotel can safely store your luggage while you take a last look around the city.
This is perfect if you want to ditch the wheels and spend a few days in the city, but I imagine it is less suitable if you were intending to take a number of journeys out in your car during your stay.

Room Tip: It takes 30 mins for them to retrieve a car from the secure garage. Make sure you ask them for it at least 30 mins before you need it!
  • Stayed: September 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank HooksaN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBasel, Leiter Öffentlichkeitsarbeit at Hotel Basel, responded to this reviewResponded September 26, 2017

Dear David H
Thank you so much for your detailed rating. That does help us and future guests a lot.
Best regards
Your Hotel Basel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2017

Good reliable WIFI. Comfortable room with good amenities such as fridge and complimentary selection of beverage. Perfect touch , an umbrella is provided for your personal use during your stay . No need to bring one
A nice Hotel for a nice experience

  • Stayed: September 2017, traveled with family
    • Location
    • Rooms
    • Service
1  Thank treenreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBasel, Leiter Öffentlichkeitsarbeit at Hotel Basel, responded to this reviewResponded September 26, 2017

Dear treenreen
Thank you so much for your nice review.
We really do appreciate that.
Best regards
Your Hotel Basel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017

Stayed one night at end of a weeks holiday further south in Switzerland, as we had an early morning flight to catch at Basel Airport. Position of Hotel excellent for visiting old town area of Basel on foot. We had a hired car which required to be returned to Airport. Don't be put off by fact hotel is in a pedestrianised area - you are allowed to drive car right up to hotel to unload. The hotel issues you with a free transport pass for buses and trams. After checking in, we took our car back to airport (only 10 minutes drive) and used the free pass to get back to hotel (Number 50 - 15 minutes to Rail Station, then 2 stops on another bus to hotel) - so much more relaxing than rushing to return car early morning - used free transport pass again in morning to airport.
Reception Staff were very welcoming, and helpful with advice on places to visit, and welcoming drink in bar was a nice touch. Rooms were very clean and reasonable size for city hotel. After exploring city we decided to eat in the hotel restaurant at night. Menu was very varied with plenty choice and high standard, helped by friendly staff. Only one small problem - We planned to pay for our meal separately from our hotel bill, however, the Credit Card Machine in the restaurant, would not let us pay in Local Currency and switched to my Home Currency (you should get a choice - in instances like this exchange rates applied are always poor). Restaurant Staff could not do anything about this. We therefore decided to add the restaurant bill to our room, and in the morning when checking out, at reception we were able to pay by same credit card in Local Currency, and on reflection saved about 5CHF by doing this - Just a small point to be careful about.
Overall would thoroughly recommend hotel.

  • Stayed: September 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Al-Mags-22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBasel, Leiter Öffentlichkeitsarbeit at Hotel Basel, responded to this reviewResponded September 19, 2017

Dear Al-Mags-22
Thank you so much for your detailed comments. That will help us and future guests a lot.
Best regards
Your HOtel Basel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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