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“An excellent place to stay”

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Swissotel Le Plaza Basel
Ranked #14 of 51 Hotels in Basel
Certificate of Excellence
Dhaka City, Bangladesh
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“An excellent place to stay”
5 of 5 bubbles Reviewed January 6, 2014

My mom and I stayed there for 2 nights and it was a pleasure. It's located very close to the train station. Once outside the train station, you can find the tramcar and it takes you right in front of the hotel so there's absolutely no hassle whatsoever for locating the place. Moreover the tramcars stops right in front of the hotel so you need not wait long hours for a transport to arrive. Just sit in the lobby, notice the tramcar approaching and you simply walk out to reach the thing.

The staff were really hospitable and the place had its own magnificence. We were provided with a pass for the local public transports and we could roam all around Basel and it was a very good option too.

The rooms were absolutely clean and very comfortable to stay in. Everything was in pristine condition. The breakfast was excellent with a variety of bakery items and the fact that you can order egg (in any way you prefer) is another option to appreciate.

If I ever go back to Basel for another trip, I'm definitely staying at the Swissotel.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brian19869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this review, January 17, 2014
Dear Brian

What else can I say about your rating than a BIG THANK YOU! I am happy that you felt comfortable and that we provided all the services and treatments you needed.

We are very grateful for your impressions and our whole team is looking forward welcoming you again at Swissôtel Basel.

Sincerely

Brigitte Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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741 reviews from our community

Traveler rating
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    287
    74
    25
    15
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
Huntingdon, United Kingdom
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

I always enjoy staying at the Swiss when on business in Basel. It's in a reasonably quite corner of the city, north of the river and doesn't suffer from too much traffic noise. Rooms are well appointed, and the restaurant is a decent one for a hotel - which is good, because there aren't too many decent restaurants in this part of town.

What makes it special though are the staff - always polite and friendly, appearing to be sensitive to the needs of the lone traveller - especially in the restaurant (who likes dining alone?).

And - as another guest states - Wi-Fi is included. Take note, Hilton!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElDromo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this review, January 17, 2014
Thank you very much for your wonderful Feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 15, 2013 via mobile

I stayed several times at this hotel, and its always very clean and with spacious rooms and comfortable beds. Breakfast is also very good. The hotel very near the mesa and near nice shopping street and tram stations to various routes in Basel

Stayed December 2013, traveled on business
Helpful?
Thank Azeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this review, December 17, 2013
Dear Guest

Thank you very much for your feedback regarding your stay at our hotel.

We are very pleased to read that you like our hotel and the location around.

On behalf of our entire staff here at the Swissôtel Le Plaza Basel we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Merry Christmas and a Happy New Year

Sincerely

Brigitte Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garnet Valley
1 review
4 of 5 bubbles Reviewed December 12, 2013

Wonderful staff make up for the less than "warm" feel of this hotel. Overall, very clean and efficient. Rooms (I was in Jr Suite) large and comfortable and clean. Coffee maker in room exceptional as was the warming bar for towels in bathroom. Fitness center adequate although as a runner, treadmills need to face outward to avoid staring at blank walls, Need more treadmills as well in winter months. Restaurant adequate and breakfast buffet on par with other hotels in same class. Will return to this hotel.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Neil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this review, December 17, 2013
Dear Neil G

Many thanks for having taken the time to evaluate your stay at the Swissôtel Le Plaza Basel.

It is a pleasure for us to hear that overall you felt comfortable in our hotel and that you enjoyed your time here in Basel.

We have shared your feedback with all our staff members as we strive to exceed all our guests expectations and to always provide the best service possible.

Hopefully we can welcome you again as our guest in the future.

Merry Christmas and a Happy New Year!

Sincerely

Brigitte Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland
2 reviews
5 of 5 bubbles Reviewed December 4, 2013

Lovely hotel. Very quiet. Easy access to public transportation. Also very walkable location. Very clean, comfortable, and spacious room. Not sure if it's noted or not, but when I booked my room, it said that wifi was 29 francs/day. Turns out wifi was free. :)

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Kim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this review, December 17, 2013
Dear Kim

What else can I say about your rating than a BIG THANK YOU! I am happy that you felt comfortable and that we provided all the services and treatments you needed.

We hope to have the opportunity to welcome you back again to the Swissôtel Basel very soon. In the meantime we wish you all the very best and Merry Christmas.

Sincerely

Brigitte Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed November 27, 2013

Stayed for 2 nights while attending a conference. Reception on arrival was fine. Helpful concierge and reception staff. Room was fine. Breakfasts and lunch were of high quality (and high Swiss prices). Check-out fast and accurate.So a good Swiss hotel experience.
But therein lies the dichotomy. The hotel prides itself on "service beyond expectation" and it fails to deliver on the small details: the power outlets by the desk did not work. The Minibar was never replenished. Laundry (SFR15 for a shirt!!) was to be returned folded but was delivered on a hanger. There was no turndown service and the acclaimed chocolate and bottle of water mentioned in other reviews were nowhere to be seen.
So it was good.... but not that good to be "beyond expectations".

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PRH111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this review, December 17, 2013
Dear Guest

Thank you for having chosen our hotel and for taking the time to write a survey on Tripadvisor.

I was pleased to read that overall you enjoyed your stay together with your comments for improvement.

Thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one.

Our whole team is looking forward welcoming you again at Swissôtel.

Sincerely

Brigitte Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 15, 2013

I was at Swissotel for a business conference. The hotel staff was extremely attentive and made the experience above average. They were very welcoming and patient and answered all of our questions. When I experienced issues with my outlet adapted they were very helpful, provided a spare, and helped direct me to a store to purchase a new one. The restaurant and lobby bar staff were freindly and remembered our names (there were about 40 people). I would stay here again.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
1 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this review, December 17, 2013
Thank you very much for your wonderful feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Le Plaza Basel

Property: Swissotel Le Plaza Basel
Address: Messeplatz 25 | 4058 CH-Basel, Basel 4058, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Basel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#7 Business Hotel in Basel
#9 Luxury Hotel in Basel
#13 Family Hotel in Basel
#14 Romantic Hotel in Basel
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Swissotel Le Plaza Basel 4.5*
Number of rooms: 238
Official Description (provided by the hotel):
Basel is not only a Swiss City with a big heart, with a smile on their face people from Basel proudly declare it a major city in pocket size format and they are right. The city by the Rhine offers everything you could wish for in a city trip. Culture and Business go hand in hand and only the sky is the limit. The same holds true should you decide to stay at the Swissotel Basel. No matter if you are traveling to the border triangle, the old town, the Rhine, the musical theatre or to other numerous sightseeing spots in Basel, all of which are in walking distance. Centrally located you will not only enjoy our elegant guest rooms but also real Swiss hospitality. Swissotel Basel provides 238 spacious rooms and suites with satellite LCD TV. Start your day right with a sumptuous breakfast at our Grill 25 restaurant or room service, make use of the complimentary newspaper, free wifi, complimentary use of our Puerovel Sport with a sauna and a steam room. Our concierge team would be delighted to assist in planning a day trip or assist in getting tickets to numerous Events and shows. Additionally our gusts truly value our pillow menu in the guestrooms as well as the espresso machine. Should you feel the need to discover even more of Basel and its surroundings, you can make use of your complimentary mobility ticket, which is provided to you for the duration of your stay to use the public transportation system, even for the day of your arrival and departure. ... more   less 
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Also Known As:
Swissotel Le Plaza Basel Hotel Basel
Swissotel Le Plaza Hotel Basel
Basel Swissotel Le Plaza

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