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“Average”

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Radisson Blu Hotel, Basel
Ranked #24 of 51 Hotels in Basel
GreenLeadersPlatinum level
Cairo, Egypt
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Average”
3 of 5 bubbles Reviewed April 28, 2014

I frequently travel to Basel for business trips. I stayed in Radisson Blu Basel once and these are my comments:

NB: I had a business class room.

Pros:
- Great location
- Friendly staff
- Nice breakfast

Cons:
- My room didn't smell really good
- Air condition is very noisy
- The shampoos/soap smell is irritating
- Might be a bit picky here but room design is not very nice (from a designer point of view) The carpets are a bit tacky to be honest with lame typography on them.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YassElmasry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerRelationsRDB, Director of Sales at Radisson Blu Hotel, Basel, responded to this review, April 30, 2014
Dear YassElmasry,

thank you for taking the time and giving us your detailed feedback. We are pleased that you liked our great location, friendly staff and nice breakfast. If anything is not right with your room, you can call 24 hours our One Touch Service. For example- the air condition can be turned off. We have many different roomtypes - also with wooden floor- if you prefer this. We would be glad to welcome you another time in the future to convince you of our service.

Kind regards,

Sebastian Willert, Front Office Service Manager, Radisson BLU Hotel Basel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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609 reviews from our community

Traveler rating
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    92
    25
    19
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Any
English first
São Paulo, Brasil
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed April 19, 2014

I staid in this hotel for several months on a project. In Basel, there is a general lack of good hotels, take this into consideration when reading this review.

Strengths:
- The gym is really nice, 24 hours open
- The swimming pool is great, though restricted opening hours
- Provided rooms to work very flexibly
- Very nice staff
- Nice breakfast

Weaknesses:
- Mediocre housekeeping. Rooms not always cleaned properly, mini bar not refilled all the time
- Paper thin walls, in some rooms you can overhear conversations in the room next door
- Air condition makes noise
- Some rooms are spacious, others are the size of a shoe box
- Some of the rooms have a very small desk
- Unfortunately, the restaurant is not up to standard. There are few dishes they get right
- Unnerving jingle from the TV on every arrival

Room Tip: Make sure you don't get a shoe-box sized room.
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DanSampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerRelationsRDB, Director of Sales at Radisson Blu Hotel, Basel, responded to this review, April 26, 2014
Dear DanSampa,

thank you for taking the time and writing your detailed feedback regarding your stays at our hotel. We are pleased to hear that you appreciated our 24h gym, pool ( for security reasons only open during presence of staff), friendly staff and nice breakfast.

The hotel was opened in 1950, completely renovated in 2008-2010. Therefore we have many different roomtypes and roomsizes. Please inform us next time in advance so we can find a suitable room for you. We reported your remarks to the housekeeping and restaurant to achieve further improvements.

We hope to welcome you again in the future whenever you stay in Basel.

Kind regards

Sebastian Willert, Front Office Service Manager, Radisson BLU Hotel Basel
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London, United Kingdom
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed April 15, 2014

I stayed here with my partner to see the Basel Christmas market. The hotel is clean and quiet, the room is of a good size, with a comfortable bed. The location is in Central Basel, 15 minutes walk from the station. Breakfast buffet has a good choice.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerRelationsRDB, Director of Sales at Radisson Blu Hotel, Basel, responded to this review, April 16, 2014
Dear John M,

thank you for your positive feedback on TripAdvisor. We are pleased to hear that you appreciated our central hotel location, the size and comfort of our rooms and our large breakfast buffet. Hopefully we can welcome you again in the future whenever you are staying in Basel.

Kind regards,

Sebastian Willert, Front Office Service Manager, Radisson BLU Hotel Basel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 15, 2014 via mobile

This hotel is well maintained! I have slept here many times for business reasons and i always enjoyed my stay.
Their restaurant is fully functional, service is perfect and friendly staffs.
Nevertheless you'll get a free Tram ticket and wifi.
Anyway, i like it! thumbs up!

Stayed March 2014, traveled on business
Helpful?
1 Thank Jason_ffm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerRelationsRDB, Director of Sales at Radisson Blu Hotel, Basel, responded to this review, March 16, 2014
Dear Jason_ffm,

thank you for taking the time and giving us your positive feedback regarding your regular stays at our hotel. We are glad to hear that you appreciated our fully functional restaurant, perfect service and friendly staff.

We are looking forward to welcome you another time in the future so you can enjoy the free tram ticket and free wifi again!

Kind regards

Sebastian Willert, Front Office Service Manager, Radisson BLU Hotel Basel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed March 1, 2014

firstly, i haveto say the people who work at this hotel are very helpful, accommodating and just generally friendly and nice. they helped me with directions, ideas for activities and addressed my concerns in a very professional manner.

that being said, i really expected a better experience in terms of our accommodations. first we found that the sheets were not clean, which put me off but when i asked that they were change the woman at the front desk was apologetic and offered to change our rooms. i didn't want to bother anyone, just wanted clean sheets so i declined and just asked that the sheets were changed and she assured us they would be.

when i went to take a shower, the shower cap package was already opened, the shower cap itself was wet (we hadn't used it yet!) and obviously used quite a few times. no mind, i just made do and didn't feel like getting dressed again and asking for a new one- i thought it wasn't such a big deal and moved on.

the worst part, for me was that throughout the night at about 1-2 minute intervals there was a pretty loud and very bothersome noise from what i can assume was the heating or air unit that went on and off. it woke me up at about 1 am and continued for the entire night, making it impossible for me to sleep, though my son slept through the whole night and because i didn't want to wake him up to i just tried (stupidly) to sleep through it to no avail. needless to say i had no sleep that night which didn't help to enjoy the next day and sightseeing in basel- the point of our trip. i complained to the front desk in the morning- the man up front was apologetic and nice and said he would definitely have it checked out but i was a bit irritated that i lost a night's sleep in a hotel- exactly the point of staying there was to have a good nights sleep to enjoy the city the following day.

the pool was fine, the sauna and steam was good as well, though i can't help regretting having stayed at the radisson blu basel, paying more money for what i believed to be a 'quality' hotel and getting a very low quality experience. the location is great, the staff great but if you have a bad nights sleep- all the rest is a bit lost.

personally, i wouldn't recommend this hotel to others and for our next trip to basel (we visit quite often and plan on staying overnight in basel again) i will definitely be looking for another hotel for our stay.

Room Tip: stay somewhere else for a clean hotel and a good nights sleep.
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amaraya8nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerRelationsRDB, Director of Sales at Radisson Blu Hotel, Basel, responded to this review, March 2, 2014
Dear guest,

thank you for your long and constructive feedback. We are glad to hear that you liked our staff and the way of welcoming you. The accomodation rates in Switzerland are in general on a higher level in than in other countries. For any wish and concern you can contact our front desk team 24 hours a day, 7 days a week rightaway. They will find a suitable or better room whatever it may be.

Kind regards

Sebastian Willert, Front Office Service Manager, Radisson BLU Hotel Basel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Level Contributor
100 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 bubbles Reviewed February 4, 2014 via mobile

Good location and friendly staff let down by poor housekeeping.

Room not cleaned by 8pm in the evening, no fresh toiletries in the room at check in (half used from previous guests), used cups left in rooms, glasses not replaced, a cup with lipstick from previous guests left unused away from the kettle by us......but returned fully "lipsticked" to the tray as clean the next day.

Really, really need to go back to basics with regard to room cleanliness.

On the positive side, those times we did complain, the issues were dealt with rapidly

Stayed February 2014, traveled with friends
Helpful?
1 Thank SantAntoni1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerRelationsRDB, Director of Sales at Radisson Blu Hotel, Basel, responded to this review, February 8, 2014
Dear SwissMike1,

thank you for your positive, constructive feedback. We are pleased to hear that you liked our hotel location and our staff skills. Our housekeeping team received an additional training.

We would be glad to welcome you again whenever you are coming to Basel.

Kind regards

Sebastian Willert, Front Office Service Manager, Radisson BLU Hotel Basel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed January 18, 2014

I always enjoy nice rooms, friendly staff and nice swimming pool and sauna in this hotel. Bathrooms could be bigger and pricess lower, but they follow Swiss standard. Hotel is near city center, tram stop in front of the hotel, but hotel is quiet.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
2 Thank Ivan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerRelationsRDB, Director of Sales at Radisson Blu Hotel, Basel, responded to this review, March 10, 2014
Dear Ivan V,

thank you for your friendly and positive feedback. We are glad to hear that you appreciate our rooms, friendly staff, fitness SPA area and central location.

We are looking forward to welcome you again whenever you are coming to Basel.

Kind regards

Sebastian Willert, Front Office Service Manager, Radisson BLU Hotel Basel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel, Basel

Property: Radisson Blu Hotel, Basel
Address: Steinentorstrasse 25, Basel 4001, Switzerland (Formerly Radisson SAS)
Phone Number:
Location: Switzerland > Canton of Basel > Basel > Vorstädte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Basel
#15 Luxury Hotel in Basel
#16 Business Hotel in Basel
#17 Family Hotel in Basel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Hotel, Basel 4*
Number of rooms: 206
Official Description (provided by the hotel):
Contemporary Six-story Hotel located downtown, near theater, banking & shopping. ... more   less 
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Also Known As:
Radisson Blu Hotel, Basel Hotel Basel
Radisson Basel
Basel Radisson

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