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Radisson Blu Hotel, Basel
Ranked #24 of 51 Hotels in Basel
GreenLeadersPlatinum level
Annemasse, France
Level Contributor
590 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 257 helpful votes
“The Best!”
5 of 5 bubbles Reviewed January 13, 2013

Everything tip top here, the smiling personnel, the breakfast (except for the temperature of the beautifully scrambled eggs, perhaps) the very nice pool and sauna etc, the slippers in the room, the wifi connection that works, the location. Nothing more to ask, bravo!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hask74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
supermajo, Director of Sales at Radisson Blu Hotel, Basel, responded to this review, January 15, 2013
Dear Sir or Madam

Thank you very much for your positive feedback about your stay in our Hotel in Basel.
We are glad to hear that you like our staff, the restaurant & pool and the location of the Hotel.
As we always try to improve our service attitude we will forward your suggestions about the breakfast to our team. We are looking forward to welcome you back in Basel.
Please do not hesitate to tell us how we can improve your satisfaction.

Kind regards


Anne Theunert
Front Office Service Manager
Radisson Blu Hotel Basel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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611 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Kuala Lumpur, Malaysia
Level Contributor
109 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed January 10, 2013

Fast and efficient service and definitely a hotel that always tries to say YES. I forgot my iPhone charger and the front desk in less then 30 seconds loan me one. I also obtained free usage to the public transport in Basel (bus/trams); free WIFI and with breakfast buffet. The rooms are modern and chic looking although the bathrooms are bit small considering the size of the room. Good proximity to the shopping district, museums and other attractions.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sweeteners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
supermajo, Director of Sales at Radisson Blu Hotel, Basel, responded to this review, January 12, 2013
Dear Sirs,

we thank you for your stay at our Radisson Blu Hotel and for taking time to give us your feedback on tripadvisor.

We are glad to hear that you enjoyed your stay in our hotel especially our fast and efficient service as well as the free usage to the public transport in Basel (bus/trams); free WIFI and our breakfast buffet.
We regret that a few bathrooms are a bit too small for a 4-star hotel. Our hotel was renovated and refurbished a few years ago and at that time we tried to improve the size of the rooms as well as possible.

Your feedback is really appreciated and we will forward your given feedback to all of our staff. Please let us know if there is anything else we can do for you to make your next stay more comfortable.

We are looking forward to welcome you once again in our Radisson Blu Hotel, Basel.

Sincerely


Stefanie Benkert
Front Office Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tavistock, United Kingdom
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

It is 4 years since we stayed here, but were instantly recognised and greeted warmly at reception. Because we were staying between Christmas and New year, a quiet time, we were given an upgrade room to business class. The hotel has been extensively refurbished and we fully enjoyed our 3 day stay in comfort. This is our favourite city centre swiss hotel because of its position with trams outside (free with mobility ticket) and cinemas in the next street. Shopping in the sales was a joy. The staff are superb as is the breakfast. Only needed a light salad at teatime to fully enjoy breakfast the next day - fresh fruit salad, melon, orange segments covered in apricot jogurt, followed by their tasty scrambled egg, bacon....... Why is Swiss bread so nice especially their dark brown wholemeal. Imagine sitting having breakfast watching the world go by and the trams.
The coop sell snacks and rolls if you are on a budget or out for the day. Recommend train trip to Luzern. Also visit to zoo.
This must be our 5th stay at least and can`t wait to return.

Room Tip: Rear facing rooms have no view but are quieter.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcquarrievideo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
supermajo, Director of Sales at Radisson Blu Hotel, Basel, responded to this review, January 4, 2013
Dear Sir or Madam
We thank you for your stay in our hotel and for taking time to give us a feedback on TripAdvisor. We are glad to hear that you fully enjoyed your 3 day stay in our hotel as well as our extensive breakfast buffet and the excellent location of the hotel near to the city centre.
Your feedback is really appreciated and we will forward this positive feedback to all of our staff.
Please let us know if there is anything else we can do for you to make your next stay more comfortable.

We are looking forward to welcome you once again in our Radisson Blu Hotel, Basel.

Sincerly

Stefanie Benkert
Front Office Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed December 29, 2012

This is a very basic 4 star and really it would be better to market itself as a good 3 star to mange expectations. Rooms are tiny and services limited. Hotel needs to be refurbished! Only positive was the friendliness of reception and room service staff.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Curvy_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
supermajo, Director of Sales at Radisson Blu Hotel, Basel, responded to this review, December 30, 2012
Dear Sir or Madam

Thank you for your stay in our hotel and for taking your time to give us a feedback on TripAdvisor.

We regret that you had one of the smaller rooms, which actually are a bit too small for a 4-star hotel, and therefore the room did not meet your expectations. Our hotel was renovated and refurbished a few years ago and at that time, we tried to improve the size of the rooms as well as possible. We are glad to here that you appreciate the friendliness of our reception and room service staff, we will forward this positive feedback to them.

Please let us know if there is anything else we can do for you to make your next stay more comfortable.

We would be glad to welcome you again in our hotel and wish you a Happy New Year!

Sincerely,
Ruth Inniger
Front Office Clerk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
charlotte, nc
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed December 22, 2012

Really good service at this hotel very nice and clean, rooms were small by American standards, but very typical for Switzerland. Trolley right outside of front lobby, good breakfast, must ask for breakfast upon arrival and it was suggested that if we book the days in advance we get 10 SF off which was a good deal since everything is so expensive. Again, very good service in the restaurant, had dinner one evening and it was pricey but very good. Room service was also very good. I would recommend this hotel to other travelers to Basel on business. The people working at this hotel are wonderful, especially necessary when you do not speak German or Swiss-German. We only spoke English and they were so accommodating. The people make this hotel worthy of staying.

Room Tip: Ask for a room on the back of the hotel, and if you can get the business floors, such as floor 5, th...
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovenlife1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
supermajo, Director of Sales at Radisson Blu Hotel, Basel, responded to this review, December 27, 2012
Dear Charlotte

Thank you for your stay in our Hotel and your positive feedback on the page TripAdvisor.
We are glad to hear that you enjoyed your stay with us and that you will recommend our Hotel to other travellers in your situation. We are proud to hear that you like our service attitude and the staff as well as your visit in our restaurant <<filini>> and the room.
We are looking forward to welcome you back in Basel and wish you a Happy New Year.

Kind regards


Anne Theunert
Front Office Service Manager
Radisson Blu Hotel Basel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed December 21, 2012

The location of the hotel is great - near the cinemas, shops, restaurants. The rooms are quite nice and comfortable also. The room service menu was not very good though and i ended up eating out every night.
Good for business travelers on a short trip to Basel.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrs_SM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed December 11, 2012

We have stayed at the Radisson Blu in Basel several times and have just returned from a 3 night stay and the hotel is as good as ever. The rooms are nicely decorated, we got an upgrade to Business Class rooms which are modern and have a kettle and a coffee maker, safe, iron and ironing board, tv etc. and the bathrooms are also modern. The staff were excellent again and speak perfect English and are always happy to help. Sebastien was particularly helpful and check in and out was quick and easy. The pool and steam room are also well maintained and nice to use after a day at the Christmas markets. All in all, an excellent choice for business or leisure travel in Basel.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bluemantraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
supermajo, Director of Sales at Radisson Blu Hotel, Basel, responded to this review, December 17, 2012
Dear Sir & Madam

Thank you very much for your positive feedback on the TripAdvisor page.
We are glad to hear that you like our Hotel in the middle of Basel as well as our staff.
We always try to improve our service and therefore we are proud to hear that you have given us credit for our service attidude. We are looking forward to welcome you again in Basel.

Kind regards


Anne Theunert
Front Office Service Manager
Radisson Blu Hotel Basel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel, Basel

Property: Radisson Blu Hotel, Basel
Address: Steinentorstrasse 25, Basel 4001, Switzerland (Formerly Radisson SAS)
Phone Number:
Location: Switzerland > Canton of Basel > Basel > Vorstädte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Basel
#15 Luxury Hotel in Basel
#16 Business Hotel in Basel
#17 Family Hotel in Basel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Hotel, Basel 4*
Number of rooms: 206
Official Description (provided by the hotel):
Contemporary Six-story Hotel located downtown, near theater, banking & shopping. ... more   less 
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Also Known As:
Radisson Blu Hotel, Basel Hotel Basel
Radisson Basel
Basel Radisson

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