We have visited Italy 8 times in the last 20 years and have stayed at many fine hotels but none can compare to the Brufani. We have stayed there 3 times, the first for our 50th anniversary. It is not just the physical facility, although it is superb, well located overlooking the valley. The rooms are clean, beds comfortable and A/C quiet and efficient. The pool and spa areas are clean and very relaxing. But the staff is what makes this hotel special. The staff at the front desk, Eva, Tina and Hasson, called us by name whenever they saw us and they were always ready to help. Sara , at the bar, remembered exactly how we liked our drinks after the first time we ordered. Antonio, Lucio and Ahmed make each diner feel like they are the only ones in the dining room. The chef, Giachamo, prepares dishes upon request when given at least a day's notice and food is prepared beautifully. Antonio has always made us feel special, recommending dishes for us to try and wines that compliment the meal. He takes great pride in the meals that are presented. None of this happens by accident. Attention to detail starts at the top. The GM is Stefano Chiesa and he greeted us at the front desk on our first visit. Although he was out of town this trip, he made sure that everyone knew we were coming. We have never met a GM at any of the dozens of hotels that we have stayed at. That is why we keep coming back to the Brufani. If you visit Perugia and don't stay at the Brufani you are missing a real gem.