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“could've been the winner”

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Castello di Petrata
Ranked #6 of 72 Hotels in Assisi
Certificate of Excellence
EastCoast
Level Contributor
103 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“could've been the winner”
3 of 5 bubbles Reviewed September 3, 2013

Agree with all previous travelers - location is heavenly. Views of Assisi and surrounding villages, hills, orchards are breathtaking. Grounds with variety of flowering bushes and fruit trees are well maintained. Old castle rooms are furnished with period pieces and have renovated bathrooms. Unfortunately, it ends right here.
There seems to be complete absence of management in the hotel. The building was completely abandoned during the night with all inside and outside lights turned off. We were told by the reception person that all administrative rooms will be locked but we will have one outside door opened.
In the morning, breakfast room had no attendance. At the back of the room, in the dusted corner covered by spider nets, some slim selection of items was presented. It included a big number of packaged wheat products (that's in Umbria, where fresh made bread is proudly baked daily), small water bottles, instant coffee and butter packets. There were a few cheeses and cold cuts outside with a few flies on top of them. To get freshly brewed coffee, we had to look for someone outside the breakfast room. It happened to be a bar attendant who also served as cleaning lady/receptionist.
There is a swimming pool on the property with the adjacent "spa rooms". The place was supposed to be for relaxation as the beautiful views of the valley was right below. It was a tractor and a grass cutters who disturbed the peace for more then an hour while we were trying to get some rest.
Additional cons: bath tab is tiny (even by European standards, although bathroom is of a decent size), no A/C (open windows provide breeze but 5AM multiple roosters' morning call lasting for hours forced the windows to be closed), restaurant on property is closed (seems that the focus is on big celebration parties not regular hotel guests), pillows are as hard as bricks and beds are too...
Pros: clean, isolated but close to Assisi (if all "cons" are ignored), huge territory.
The property is in desperate need of a loving owner. It could be a winner provided better care and attention.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LovePlanAndTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giuseppina35, Proprietario at Castello di Petrata, responded to this review, September 4, 2013
Dear guest
pleased to read your review , always helps us to grow and to understand that not all guests are guests for the Il Castello di Petrata .
In your review there are many contradictions and nonsense . I respond point by point to its arguments :
• The night the Country house is not abandoned , but there is a guardian who watches the hotel. How can you say that the hotel is abandoned? He has had some problems and no one has been able to help you? Is it just your consideration? The outside lights are on, as well as those in the corridors :
• Regarding the breakfast, this is not served in a corner but in a cave of natural stone ( you can see photos ) . The lady that serves the breakfast, Ms. Marisa , the flagship of our breakfasts , is always present , has been committed to serving breakfast to customers in the garden. Our buffet is very rich and the bread is made daily as sweet cakes and tarts.
• Our beautiful garden you do not get with a magic wand, it needs care and work every day. During his stay of 4 days had to endure the torture of one hour of tractor ... A park of 20 hectares of beautifully kept needs these jobs. Perhaps it would be better for your stay in a hotel in town.
• In a beautiful place in the countryside there are the roosters sing at dawn. If you book a hotel in the country can not expect more , a hotel in the middle of the city will never have the roosters that wake up ... this also depends on what type of holiday has decided to book .
• The hotel's restaurant is never closed , it is open from mid-March every day ... This is also a misinformation
• my family bought this castle was a ruin in 1997 , renovated and opened the Country House " Il Castello di Petrata " in 2002 , every stone , every detail has been placed with love and sacrifice. More than a loving owner Petrata needs of guests loving that you do not ruin a vacation to an hour of mowing ... and respecting the work of others.

...in a single review you were able to criticize the noise of the tractor and the crowing of cocks ......
Greetings
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474 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Los Angeles, California, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 8, 2013

We stayed at Castello di Petrata for two nights but wish we had more time. The staff is very accommodating and helpful, the establishment is very clean, the grounds are beautiful, and the view is breathtaking. We considered staying in Assisi but were so happy that we opted to stay 10 minutes out of downtown and enjoy the quiet and beauty of the Umbrian countryside. The food was pretty good but if you'd like to dine away from the hotel they can give you a good recommendation for other restaurants. We are now trying to talk our friends who are looking into having a destination wedding into getting married here as they have all the facilities for a beautiful wedding.

Room Tip: Check in as early as you can and you might get to pick your room. They showed us the two available...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tiffany P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goulburn, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 30, 2013

Castello di Petrata is a charming small castle perched high on the hills of beautifl Assisi. The staff are warm and welcoming. Nothing is too much trouble for the staff. The gardens are a delight to walk around, plenty of deck chairs by the pool and little nooks to hideaway and take in the breathtaking scenery. The rooms are large and rustic with beautiful furnishings. The food is excellent, with breakfast the same. There is plently of parking. I would definately consider staying here again. Well done.

Room Tip: Any room would be good. There is beautiful scenery at every angle.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juliana483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridge of Weir, United Kingdom
Level Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed June 4, 2013

Idyllic location in the hills above Assisi. We had a very warm welcome and gained the impression immediately that the management and staff could not do enough to make our stay comfortable and memorable. Good facilities at the hotel despite it being a converted medieval building. Exceptionally clean. Breakfast was impressive for continental standards and should even please USA visitors. Beautifully maintained gardens. Opportunity for walking and cycling. There is WIFI and even able to access in our room. Tea and coffee making facilities in our room.
Finding the hotel is easy – approaching from the West on the ss444 just as it appears you are underneath the first part of Assisi at the Ponte Grande – turn left off the road immediately before the bridge and keeping right there will be sign posting from the first part of this road to Castello di petrata.
Assisi which can be easily accessed by car. It is best to park in the main car park below the town and get the elevator up to the old town – parking is not expensive.

Room Tip: It is worthwhile paying extra for the Junior Suite – the room is large.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GerryO09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miri, Malaysia
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

Castello Petrata is fantastic. We stayed there four nights and visited Assisi and trekked the surrounding countryside. Very friendly staff, who go out of their way to make sure you are comfortable. Great food -creative and healthy. They even made us and a Dutch couple special dishes (my Malaysian wife was missing rice, so they made a rice dish!) on request.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joelaing7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed April 30, 2013

I recently reserved a room for two nights in this very inviting looking hotel. The prices were execllent and the pictures looked divine. I was attracted by its proximity to hiking trails in the area. I decided to go with a tour group with included hotels instead. According to the English instructions I was required to give a 10 day notice to cancel reservations and there would be "no charge for cancellations if before 10 days of arrival." In English the caution went on to say that if the reservation were cancelled without a 10 day notice then a one day stay would be charged and this didn't include the 30% deposit.
The order of this caution was different in Italian. In Italian, you are told that there is no charge for for cancellations received with a 10 day notice but this didn't include the 30% deposit!
Where I come from, no charge means no charge! I ended up paying 70 Euro for a room I had cancelled 11 days before.
So my advice is don't make a reservation here unless you are absolutely positive that you will go and that you will stay for the whole period. My reservation was only for two nights. If I had reserved for a week, the deposit would have been 30% of the total stay. I may,however, use this deposit to reserve a room at some time in the future. Yeah, right.

Stayed April 2013, traveled solo
Helpful?
5 Thank letsgoOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giuseppina35, Proprietario at Castello di Petrata, responded to this review, May 13, 2013
Dear Mrs,
I will only respond to his comment with our cancellation policy that you have read and agreed to the time when the reservation was made through our website:
Cancellation Policy: No charge for cancellations if before 10 days of arrival (excluding the deposit of 30% of the total amount,), 1 day charge in the others cases. In all other cases will be required to balance the first night's stay for the price of the official rates.
NB: In the case of bridges, holidays, or reserving packages proposed by the charge structure in case of cancellation or no show, full amount will be booked
I suggest you read correctly the information relating to the cancellation policies before making any booking. You by email has also authorized the withdrawal of the amount from your credit card as a deposit.
It does not seem right to receive a comment so negative towards us when we simply applied the cancellation policies of an ordinary hotel that requires capparra. Among other things, this deposit can be reused for future stays.
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed April 8, 2013

Depending on what is important to you this hotel is great or not so much. First the hotel is not in Assisi. It is about a 20 minute drive because of the small gravel road to get there and back. It made me very nervous going there - the road did not bother my husband at all. When we got there I was very happy to find out that while it was an old castel it had been completely renovated - so basically everything was brand new and spotless. Even the stuff that looked old. Our room was on the third floor - so if stairs are a problem for you ask for a lower floor. The room looked way better in real life then in the photos. Sheets were either brand new or starched. White and very clean. The view was wonderful though the window was small.

My first dissapointment was the internet - they had indicated that wifi was included. This was very important to me because I like to call my children back in the states via the computer. They offered to let me check my email on their computer - but this did not really solve the problem. There was no internet the entire weekend. This was one of the things that I require when I book a room. So if this is important to you beware. The next thing was my husband walked into the room and said - look there is a computer - no it was actually a tv that had a screen smaller then our home computer. It also had NO stations in English - not even CNN. We wanted to watch the news - considering the events in North Korea and were not able to do this. Now if you are looking for a quiet country escape you may consider these non-issues.

We ate the first evening in the dining room. We were not that hungry and I did not want to go down the hill again in the dark. This was one of the most expensive meals for our three weeks in Italy and we got way less. My husband only ordered an anti pasta of meats and cheese. I ordered one main course - that included a very small potato. Then we had one bottle of water and one glass of wine and it was 50 euro. I was also not impressed with the menu selection - quail and rabbit - which once again for some might be a plus - for us not so good.

We went to bed and the tempature was good and the room was quiet. The next morning when I got up to shower - the water was hot and the towels were big. They did not have cream rinse and I called down to ask and they did not offer any. I was brought an olive oil shampoo that actually worked well - but my hair is at my shoulders now - not sure how it would have worked if my hair was longer. Easy fix bring some from another hotel or from home.

Breakfast was served until 1030 - which for my husband was a challenge - but I went down at 10 and they left everything open for him. There was a nice selection as far as Italy goes. Ie ham, cheese, yogert, lots of breads, cakes, fruit, and juices. The woman worked very hard to make my coffee the way I am use to at home - though it took a little work to explain what nofat meant - we finally got and interpreter and got it worked out. The woman in the breakfast coffee area was very pleasant and helpful.

The grounds were beautiful and the parking was easy.

On Sunday when I went to check out they gave me a bill for the entire amount. I was frustrated because I thought I had prepaid for the room and had an email that said as much. After a number of phone calls and about 20 minutes they indicated that this had not been done even though the email said so. I called American Express and was able to verify this. Problem was it was time consuming and frustrating when we thought we were going to drop our key and be on our way.

Final answere good and bad - depending on what is important to you.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giuseppina35, Proprietario at Castello di Petrata, responded to this review, April 10, 2013
Good morning,
Thanks for the review written and the beautiful words written on our Castle.

I reply to your review just to clarify some things that do not respond to reality. The castle is 6 km from Assisi (10 min) and the way you have done is wrong, you use Tripadvisor... just read the other reviews to understand that there are two roads, one wrong and correct.

- Your room is not on the third floor simply because the castle has only 1st and 2nd floor. You were made to see two rooms a 1st and a 2nd floor and you chose the one on the 2nd.

- The wi-fi in the hotel works correctly in all the rooms, it's your computer that had problems connecting, all of our clients in the hotel have quietly used the wi-fi. I do not understand why your problem has become our problem, the reception is not a shop that repairs computers and has proposed to use our computer!

- The television in the room has 5 foreign channels (CNN, BBC, ZDF, TV5, France 24) was enough to press on the control 10, 11, 12, 13, 14 ..... do not stop at number 9. This fact was never communicated anything to the reception immediately explained that I would like to do!

- Regarding cream rides do not know what to say, a complimentary toiletes in the room is not a beauty salon that contains different products depending on the length or type of hair, they are dirty or clean! There are high-quality products that can accommodate the needs of most of our guests!

- Concerning dinner you consumed:

1 selection of meats and cheeses regional
1 pasta with truffles
1 braised veal with potatoes
2 dessert
water
wine

If this meal is not worth 25 euro per person ......

On our menu includes vegetarian dishes, gluten-free, there are quail and rabbits .... I do not know where to have seen them!

- With regard to the pre-payment of the room we have explained that your credit card AmericaExpress there has no authorized the payment. We sent you an email prior to your arrival and we were surprised when we on departure you remembered and did not understand. However, the AmericanExpress in 15 minutes you explained the reasons for not pre-payment.

I hope that reading this review I can understand the positive aspects and at the same time understand the confusion in some aspects of the story! However we need to improve our service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castello di Petrata

Property: Castello di Petrata
Address: Via Petrata 25, 06081, Assisi, Italy
Location: Italy > Umbria > Province of Perugia > Assisi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 72 Hotels in Assisi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Castello di Petrata 4*
Number of rooms: 22
Official Description (provided by the hotel):
Far from it all, let yourself be carried away by the silence, colours and scents of the soft Umbrian hills, where what counts is the sunset, the perfume of the earth and flowers. A true oasis of peace where Aldo and Giuseppina's family and their staff welcome guests with courtesy and kindness into the warmth of a private residence,for a holiday in harmony with art and nature. Petrata Castle, an ancient 14th century fortress and its annexed chapel, nestles in the midst of gentle hills on a quiet and sunny plain, 600 metres above sea level and only 6 km from Assisi. Its position of dominance in the surrounding countryside, allows it an wide panoramic view of Assisi and the Umbrian valley. ... more   less 
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