we were so excited to go stay here.. great location and beautiful looking mansion.. the day before our scheduled arrival.. we got an email saying there was a problem with their broiler and they had to cancel our room. they offered us a room at their "country" location which supposedly was only 3 miles from town. we were only to be in assisi for one night, so locaiton was CRUCIAL to our stay.. they offered to provide transport back and forth so we agreed to try.. we arrived at the new country hotel and it was just ok. the room was half the size of what we booked, no views and 15 full minutes from town.. and the manager wouldn't even get on te phone with me to discuss options. they still wanted to charge us the same price and only offered a free dinner at a fixed menu restaraunt as an apology. Our feeling ws that they should've comped our stay... since it was sooo inconvient and NOT what we booked.. they didn't agree, wouldn't have the courtesy to tell us directly and in my opinion... did VERY bad business. they would rather have a room empty then provide good customer service to people they displaced. thankfully we found a GREAT hotel in town that gave us an amazing suite with gorgeous views of Umbria.. for the same price! Hotel Giotti... I'm bummed about the Mansion. Stay away.
- Official Description (provided by the hotel):
- San Crispino Historic Mansion is the perfect place if you wish to spend an unforgettable stay in a real medieval ambiance, with all modern facilities, right in the historic centre of Assisi, the city of St. Francis. If you come inside and close the heavy wooden door behind you, you lose the understanding of the meaning of space and time. Everything is quiet, intimate and comfortable, you will have a chance to spend your holidays in the past: in fact all the units have been carefully and perfectly restored, named after the natural elements of the Canticle of the Creatures: Brother Fire, Mother Earth, Sister Moon and Stars, Sister Water, Brother Wind, Brother Sun and Beatitude. ... more less
- Reservation Options:
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- Also Known As:
- San Crispino Historical Mansion Hotel Assisi