I was tempted to give this a 2 out of 5, but the location and price are good. The hotel is easily accessible by short walk from Piazza Matteotti.
The Bad: the woman at reception (and who I interfaced with mostly during my stay) was exceptionally unfriendly. I’ve travelled in Italy a number of times over three decades, and never encountered someone so distinctly unhappy with my arrival, as if I’d taken her away from something much more important. She seemed bored, annoyed, detached (even with her heavy, colored eye makeup and Gucci glasses) and was quite brusque. After check in, she took me outside, around the corner, up some stairs, and into a second set of rooms. The room was “basic.” So basic in fact that I had no hot water or heat for the first night. At B’fast (5 Euro extra) I let the same woman know. She said “impossible.” I told her I’d be happy to demonstrate. She reminded me that breakfast done precisely at 10 a.m.
Thereafter Esmeralda (the “cleaning lady”) was quite pleasant and helpful. Got the hot water on and heat later that evening.
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