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“Right by the train station” 4 of 5 bubbles
Review of Hotel Italia

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Hotel Italia
Ranked #8 of 40 Hotels in Siena
Certificate of Excellence
Raleigh, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Right by the train station”
4 of 5 bubbles Reviewed December 29, 2012

Very convenient to the train station, come out and just go up a set of escalators, once you pop out hotel is just on your right. The room is the largest room I have ever stayed in while in europe, that being said it was a nice room but if they made the room the slightest bit smaller they could have made the bathroom, mainly the shower a bit larger. I am a petit 5'3 and every time I turned I hit a wall in he shower, my husband was pretty miserable in the shower. Location of the train station was great but it was a bit far out from the city center around a 25minute walk. If you are able to catch a bus it is a 10 minute walk. It is not bad but certainly not the most convenient. I will say the entire staff was so friendly and VERY helpful! The spoke very good English and were very helpful in getting us places or recommending spots to eat. Hotel staff was great!!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-italia-siena, Direttore at Hotel Italia, responded to this review, January 3, 2013
Dear Heather,

thanks for sharing your opinion on Trip Advisor.
This is a historic building readjusted as an hotel. To make the room we had to follow the bearing walls scheme… and the room surfaces couldn’t be “regular size”
I’m so proud you enjoyed that much all my staff…I also think they’re incredible :-).
Hoping to welcome you again after the next renovation, we all wish you an incredible 2013.

Federica Fiochi and the Staff
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (135)
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English first
Kuala Lumpur, Malaysia
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed December 24, 2012

We stayed in a "standard room" located on the ground floor in mid December. While it is located within 10 minutes walking distance to the historical sites, we found the hotel room dated, at least the one we were staying in. The heater was not working when we checked in but was swiftly repaired in a couple of hours. This was no fun when temperature plunged to zero degree during our visit. The walk in closet was also very dusty and we found dust on all the clothes hangar. This room must have been left vacant for a long time. The room also has no view what so ever other than a car which is parked next to our window. Bed was too soft as well.

While experience was disappointing, we noted that the "superior" rooms are more well furnished, at least on brochure. I guess one just need to pay more in a town with few hotel choices.

Room Tip: Don't take any rooms on the ground floor
See more room tips
  • Stayed December 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Bernard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-italia-siena, Direttore at Hotel Italia, responded to this review, December 26, 2012
Dear Bernard C,

thanks for your review that gives me the opportunity to answer and explain something more about Hotel Italia.
First of all I sincerely apologise for the heater problem even if it was quickly solved and for the dust as well, I’ll ask the maid to check immediately what was wrong in order to avoid this will happen again.
But you also complain about standard rooms saying they need refurbishment… YES! THEY NEED!

In fact on our web site you can read: STANDARD ROOMS: these are our “Senior Rooms” and have been partially renovated. For these reasons they have a cheaper and convenient price.
I think we were and we are very very clear, the choice was up to you.

What I’m surprised about, is you didn’t complain at all during your stay…I could have solved the matter finding for sure the right room for your needs. Now I just can read your review, answer, but nothing more.

Just to know…next January we will also refurbish the hall, the bar and the breakfast room…to go on with our Extreme Makeover, maybe you’ll appreciate and consider Hotel Italia for your next visit to Siena as well.

Best regards.

Federica Fiochi
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1 review
5 of 5 bubbles Reviewed December 13, 2012

This hotel is an excellent choice, well located, just a few minutes walk from the historic center and adjacent to the train station. Very very clean, offering a great hot breakfast with eggs and sausages and bacon. The room was really comfortable, quiet (only a few rooms are facing the street), spacious, spotless and as other guests already said well-appointed. The reception staff: friendly, with a sincere smile, polite, always helpful and extremely efficient.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Geohar73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-italia-siena, Ricevimento at Hotel Italia, responded to this review, December 14, 2012
Dear Geohar73,

thank you so much for your brilliant words about our hotel and our staff.

From the management to the reception and the cleaning staff, we work hard to make your stay pleasant from the beginning to the end and we always try to do it with a smile. If we get one back, it’s even better and our job becomes a pleasure.

After our make-over works in January, you should come back and see our new reception lobby and our new sound-proof windows in all of the hotel!!!

My very best regards from Siena,

Jannicke Lien
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head, South Carolina
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 25, 2012

The hotel is in a great location. It is just outside the city gate. Easy walk to old city. We stayed in the annex and it was quite nice and comfortable. Small inconvenience in having to go outside to go to main hotel for breakfast. Staff was very helpful in providing directions and recommendations for restaurants.

  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-italia-siena, Direttore at Hotel Italia, responded to this review, December 1, 2012
Dear Richard,

thank you so much for leaving a review about us. We really appreciate it.
The Historic Center of Siena is an Human Heritage of the World, so from the 60’s it is completely closed to traffic. I'm very glad you enjoyed our excellent location immediately out of the city walls, nearby the main gate, Porta Camollia.
All the Staff thank you for your compliments, hoping to greet you as our guest again, soon.
Sincere regards,

Federica Fiochi and the Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camas, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 16, 2012

Stayed here 3 nights in October. The hotel is outside the city walls about 20 minute walk to the city center but a short walk from the train station. From the train station ascend the 7 escalators to Via Cavour and turn right (we went the wrong way at first). Note the hotel neon sign will be backwards to you (A I L A T I) but it's the first hotel. The hotel is a good value in Siena, rooms are pleasant and breakfast is adequate. It does seem to have thin walls and tile floors, though. We could hear the conversation of the people in the next room and could hear the high heels clattering on the floor.

Room Tip: Superior rooms come with free wifi.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EAllan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-italia-siena, Direttore at Hotel Italia, responded to this review, November 20, 2012
Dear Mr Allan,

Thank you so much for leaving this review about our Hotel.

The escalators are a great advantage for people arriving by train to get here without efforts! As you explained, just taking the escalator inside the mall in front of the station till the top, and after a few meters on your right you will see the ITALIA (or AILATI :-)) neon sign.

In January we will make some important renovations...It could be a good pretest to come and visit us again! Please note you'll always find best deals and offers on our web site.

Sincere regards,

Cristina Masoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
131 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed November 11, 2012

The hotel is excellent, well located (just a few minutes walk from the historic center and the block next to the mall where we go down to the train station). The room is large, airy, well decorated. The bed is good. The staf is very good and the breakfast is wonderful with fruit, cereals, eggs, bacon and various types of breads and croissant.
The only inconvenience was the use of the Internet. The ad said there is free wi-fi and it was an unsecured network. So not worth ...

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Primaflor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-italia-siena, Direttore at Hotel Italia, responded to this review, November 12, 2012
Primaflor,

what a wonderful review!
Many thanks for spending your time in leaving this great comment about us.

Let me inform you our Free (FOR DIRECT RESERVATION ONLY) WiFi is absolutely a secure network. In fact you need a user and a password to access.
Just think that because of the Italian laws our provider MUST keep all the access and users’ passport details for a long long time…too much…

Thanks for appreciating our services and for defining our breakfast…wonderful, I’m very glad you enjoyed your stay.

If you come back and visit us after January 2013, you’ll find a lot of interesting news and renovations! Don’t forget to check our web site tariffs, the most convenient of the web.

Kind regards from me and the staff,

Federica Fiochi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 9, 2012

it's a bit far from the main sights in siena. e.g piazza del campo is about a 20 min walk away but I only stayed 1 day in siena so just made the walk out once. it is very close to the train station through a series of elevators so it's convenient for daytrips that way. the hotel itself is awesome. very clean, great hot breakfast with eggs and sausages, yes american breakast in italy! I had asked for a room with view and they wer extremely accomodating giving me a room with a corner balcony! very nice stay

  • Stayed October 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank liazzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-italia-siena, Direttore at Hotel Italia, responded to this review, November 12, 2012
liazzie, thanks for staying with us and for leaving this kind review.
I’m very pleased you enjoyed your stay and especially our breakfast…our American breakfast!!!

Let’s come back soon…after January you’ll find a lot of amazing surprises…
Sincere regards from a rainy Siena today…

Federica Fiochi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Italia

Property: Hotel Italia
Address: Viale Camillo Benso di Cavour 67, 53100, Siena, Italy
Phone Number:
Location: Italy > Tuscany > Province of Siena > Siena
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#1 Best Value Hotel in Siena
#3 Business Hotel in Siena
#7 Family Hotel in Siena
#7 Romantic Hotel in Siena
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Italia 3*
Number of rooms: 66
Official Description (provided by the hotel):
Friendly 3 star Hotel close to the Siena City Centre,completely refreshed, easy access from the train station by the escalator, parking (to be reserved). All comforts: Air Conditioned, Tv Lcd Sat with free Sky Channels, WiFi (free for reservation on our web site),Great Buffet Breakfast with cold and hot delicacies, dainties for the sweet tooth guests, gluten free and vegan food.From May to September enjoy for free Garden Hotel’s swimming pool. ... more   less 
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Also Known As:
Italia Hotel Siena

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