I was here on a sudden short trip to Siena. The disability of the person who is in charge of the phone and email (the old woman) caused some misunderstanding and made me come without a room to stay. Luckily, with the helpful help and better English ability of the son (receptionist at the hostel), I was able to stay in another nearby hostel with the same price.
However, they asked for 5 euros more for the Siena tax, which I find kinda strange as there is no document mentioning that tax. Yet, I was too tired after waiting 1 hour (said by the owner:" I will be there in 10 minutes!") so I just paid all. The stay was really good as the room was nice and clean. But after that when I got home, I discovered that they charged me TWICE for the room! I emailed them - no reply. I called them, asked if the woman speaks English or not, "Yes", then bla bla, "I dont speak English!". Well, sorry but you had better hire someone who can speak English if you put your phone number on every international booking website!
Even now my problem is not totally solved, as my friend had to come there in person and take the refund for me. They still dont know what the problem is, yet not give a harsh about repaying the money. I'm just so disappointed when everytime I called the lady, before hanging up, she even whispered to herself bad swearing words in Italian! Really bad mannef, I must say!
Another thing about location. Even though the hostel is so near to the center, but it is not so easy to find as there is no sign and the street is small. You have to look for the TripAdvisor super small sticker on the window of 2nd floor of this hostel to detect it.
Also, recently the home number doesnt work. Good luck with the grumpy old woman on the cell phone if you need to call them.
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