Idyllic Tuscany setting with 360 degree panoramic views. Really enjoyed the tranquility. Comfortable villa ideal for up to 6 people and set up with absolutely everything one would need. The welcome package was a very nice touch and happily consumed. We made constant use of the 2 terraces/patios and the pool and were also glad to have the BBQ to use. My only recommendation is to try and arrive on the first day during daylight as we personally had trouble finding the entry road in the dark. We would definitely like to come back again.
It was very nice.
Steve is so helpful.
Beautiful Toscan country landscape.
The house is so pretty.
We would like to come back.
Great location in the centre of Tuscany. Couldn't of hoped for better views form the property. Very adequate property for 3 adults and 2 children. The children enjoyed the pool apart from being a little chilly!
We enjoyed our weeks stay in this beautiful location.
Would highly recommend.
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We have stayed in various places similar to this for the past 15 years in Italy and are experienced travelers to this region.
Our first day here we had a small medical issue. We looked at the written information provided for medical assistance and found it to be incorrect, outdated and incomplete. We attempted to contact the proprietor and left a message hoping he would provide the correct information. No response We solved this issue ourselves.
When we arrived the pool was being repaired and unusable. This of course was beyond the control of the proprietor. Several days after this we ran out of water. After an entire morning without water we again tried to contact the proprietor with no success. We solved this issue ourselves. Frustrating.
At our second to last day we lost our electricity for an entire morning. Written Information was provided in respect to the location of the fuse box which very poor. We again phoned and left a message. Happily one of the permanent residences helped us. We showed him the instruction provided and he confirmed would not find fuse box with the information provided.
On our last day at noon we finally heard from him. He indicated that he found out about the pool problem two days after we arrived!! He did indicate we could use a pool on another one of his properties, not much help if you are leaving the next morning. I explained the issues that we had and was told me rather arrogantly that this was not a full service hotel. I was shocked at his attitude I indicated I understood that this was not a full service hotel and we never expected that type of service. BUT water and electricity are very important. He indicated he did not receive any of our previous calls. We have three cell phones with three different carriers and never had issues in Italy or anywhere else in Europe. The proprietor indicated that he runs the villa from ENGLAND. During our conversation he provides the same lame excuses a multitude of times and continued to try and defend and undefendable position . I was frankly not happy with him. He did offer to pay us for lack of the pool after I requested but at this time WE HAVE NOT RECEIVED A PARTIAL REFUND!!
As this is being run from England it is incumbent that communication should be readily available. There are easy remedies to this. Providing outdated, vague, incomplete information is not acceptable. You expect water and electricity and timely responses to any problem. Out of a five day stay we wasted a day fixing problems!!