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Reviewed January 23, 2016

Villa San Paolo tries to offer an exceptional experience and succeeds in some areas. Rooms are an okay size with modern, unremarkable furnishings. Receptionist service is Gen Y brusque. While the food in the restaurant was truly excellent (some of the best we had in Tuscany), the restaurant was severely understaffed and took hours to get served. The included breakfast buffet is barely an afterthought for them.

Room tip: Rooms with a view of the Tuscan hills are available at a slightly higher cost
Date of stay: October 2015
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank AdventuresEscapes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LUIGI Z, Direttore at Villasanpaolo Resort & Spa, responded to this reviewResponded January 31, 2016

dear Guests from beautiful San Francisco , my personal gratitude for your stay with us dated back to october 2015. I can assure you and readers we are genuinely committed to always learn how to improve our standards , with true dedication to hospitality for our interntional Clientele; as much as we are sincerely sorry when individual expectation are not fully met. In full respect of your review , please allow me to say that it is hard to reply and explain, being not aware of your stay details and after a so long time. Very openly and friendly , my suggestion is to express comments and feelings ( especially the less positive ) during stay itself; we can correct and adjust what necessary and let guests have a memorable stay , as stated from so many other reviews. I believe a objective reply in regard of being (eventually ) understaffed, or kindness of Reception Team is in fact given by so many other reviews. Hope to welcome back soon to Villasanpaolo and sincerely thank you for your vacation with us, Luigi Zaccardi

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Reviewed December 29, 2015

We stopped here on the last leg of our honeymoon. The staff had prepared our junior suite in a lovely way, with red petals & towel swans on the bed.
The room was comfortable, with a jacuzzi tub and a large separate shower.
Nice complementary accessories.
Breakfast is in a lovely room overlooking the hills, the view is great.
The breakfast Selection is typical Italian: lots of sweet things, bread, cold cuts (but no salmon), eggs & bacon, two cereal types, yogurt, juices, teas and coffees.
The staff was fab.
The spa was great, we spent nearly a couple of hours there, very relaxing.
The wifi was quite slow.

Date of stay: December 2015
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Granduelle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LUIGI Z, Direttore at Villasanpaolo Resort & Spa, responded to this reviewResponded January 1, 2016

We wish to tell you all our sincere gratitude for your choice and confidence in Villasanpaolo, and it has been our pleasure to Welcome your Honeymoon in San Gimignano ! we really hope to welcome you back soon, and we wish you a New Year 2016 full of joy and prosperity, yours very cordially Luigi

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Reviewed December 17, 2015

Great stay for 2 nights of relax in Tuscany. Comfortable room with amazing view. SPA access very easy. Nice swimming pool and jacuzzy in the basement. Dinner in San Gimignano could make the difference

Date of stay: December 2015
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank cristiano_rossetto77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LUIGI Z, Direttore at Villasanpaolo Resort & Spa, responded to this reviewResponded December 27, 2015

Our most sincere gratitude , signor Cristiano for your stay with us and for telling your experience and positive comments on Villasanpaolo resort . we are looking forward to welcome you again soon for the next vacation to San Gimignano, yours very cordially from Villasanpaolo Team and myself. Luigi Zaccardi

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Reviewed December 6, 2015

Sara and lorenzo made the stay of us. Their personal touch with incredible service made this very important occasion for my girlfriend and me count even more. Very pleased to have stayed in such a wonderful hotel!

Date of stay: November 2015
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Tejas Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LUIGI Z, Direttore at Villasanpaolo Resort & Spa, responded to this reviewResponded January 1, 2016

Sara and Lorenzo , with all other Colleagues and myself are sincerely proud for your review and by all means to learn that your vacation and special occasion in november has been well assisted . Hope to see and welcome you again soon and today we wish you a Happiest New Year 2016 ! Villasanpaolo Team and Luigi

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Reviewed December 4, 2015

Excellent accommodations and service in the hills of Tuscany. Especially like to recommend Antonio in the dining room and Luigi at the front desk as being exceptionally helpful during our stay. Excellent recommendations from the front desk for places to eat in nearby towns.

Date of stay: November 2015
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank jaforrey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LUIGI Z, Direttore at Villasanpaolo Resort & Spa, responded to this reviewResponded January 1, 2016

signori Forrey , we are sincerely grateful for your stay with us and so happy to learn that you keep good memories of your experiences at Villasanpaolo and in Tuscany ! We all wish you a very Happy New Year 2016 and hope to welcome you back soon . cordially from Antonio , all our Team and myself Luigi

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