I am not one that frequently writes very bad/negative reviews or read them for that matter, but you should be warned for this hotel. When I arrived at the hotel, I was greeted by the manager, an old Italian guy who didn't understand/speak English. OK, it has it charms, a ‘real Italian’, but not to run a hotel!
Basically in order to book my breakfast, I had to look up the translation on the internet. In addition, the television and hair dryer were not working (properly), but I did not bother to mention it due to the language issue. However, the worst experience was the sleepless nights due to construction works (during the night!) in the adjacent building. Fair enough, this was not Novecento’s fault. But they did nothing about the problem, just suggested me to use earplugs. Hmm, if only I had thought about that. Really offered no service at all or any financial compensation.
The third day, ready, fully packed to check-out and switch hotels, a younger woman (who spoke English, thank god) was very accommodating and offered me another room in the main building.
To sum up: could have been a great stay if no problems had occurred, cause then you notice the lack of comprehension and lack of service to their guests.
P.S.: There is indeed a distinct smell in the rooms as mentioned by Kathleen283, I think this is due to the products they use to was the towels and sheets.
P.S.S.: If you are still planning to go to this hotel, be prepared to pay in cash.
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- Also Known As:
- Novecento Hotel Pisa