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“Best hotel in Pisa - if you get 50% discount” 4 of 5 stars
Review of Hotel Relais dell'Orologio

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Hotel Relais dell'Orologio
Ranked #28 of 67 Hotels in Pisa
Ljubljana, Slovenia
2 reviews
“Best hotel in Pisa - if you get 50% discount”
4 of 5 stars Reviewed June 12, 2014

Very nice hotel, with excellent location and friendly staff. 5 stars is perhaps a little pretentious (small rooms, noisy air-condition, for example), but if you can get a decent discount (as I did) it's great value for money.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Okapi001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review, August 17, 2014
Thank you for your review on our property and for taking the time to post it on Tripadvisor.
We are grateful to have the opportunity to respond to our guest's views on Relais dell’Orologio and also find it as a learning tool as to what may be improved and what guest's expectations are.
The Hotel has a classic feel of tranquility and a lot of History considering it dates back to centuries. Hotel Relais dell’Orologio is a unique and very well kept property and should not be compared to other hotels in Pisa, Europe and the rest of the world.
We appreciate your valuable comments as they help us to improve our guest experience.
We strive to offer you a superb product and an outstanding service on every day of the year.
We thank you once again for your time and invite you to visit our property again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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604 reviews from our community

Traveler rating
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    117
    68
    57
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
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  • Spanish first
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English first
Oslo, Norway
1 review
5 of 5 stars Reviewed June 11, 2014

Me and my boyfriend ate at the hotel restaurant last night and the experience was amazing! Located in the garden behind the hotel, it was the perfect setting for a romantic evening. Both the food and the service was very good. Our waiter, Fabio especially made sure that we had everything we could wish for. I absolutly recommend dining at this restaurant.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank 611Christine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review, August 17, 2014
Dear Guest thank you very much for your lovely review and kind words towards our Hallet’s Restaurant and the Team. Delighted to learn you enjoyed your time with us and naturally do look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
1 review
5 of 5 stars Reviewed June 9, 2014

We stayed for one night at this hotel and because of our tight schedule we needed some help. The staff of the hotel was very helpful, especially Fabio, the chef, who took care of our needs. Excellent service.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KDRT2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review, August 17, 2014
Dear Guest, thank you very much for your lovely review and kind words towards the Hotel and the Team. Delighted to learn you enjoyed you time with us and that we have been able to make your trip memorable. Naturally do look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 9, 2014

This is not a 5 star hotel – a good 3 star is closer to the mark. It is in a great location and the garden was pretty. However the hotel was a bit tatty around the edges, eg lethal stair carpets that were not properly fixed.

Breakfast was OK – but not what you would normally expect in a 5 star hotel.

A little more time spent on running the hotel and less time responding to trip adviser comments would go a long way.

  • Stayed June 2014, traveled with friends
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank E M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
213 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed June 8, 2014

Exceptionally well located with respect to major tower, church, etc, good restaurants and charming area. Reception staff were friendly, helpful in making phone calls for me as one piece of luggage had not arrived on plane. Breakfast is plentiful and eating it in the lovely garden in the back of the hotel is quite pleasant. Air conditioning was problematic with it sometimes working and sometimes not. Room and bathroom clean. This is a historic townhouse with thick walls and high decorated ceilings. There are a couple of small sitting rooms off the lobby and this makes a gracious place for having a drink or just some quiet time. Wi Fi was spotty. We booked a taxi to pick us up at the airport and the chRge was 60€. The actual cost of a regular taxi from the airport to the hotel is about 12-15€.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank M L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review, August 18, 2014
Dear Guest thank you very much for your lovely posting and I am ever so glad to read how our guests enjoyed their time with us. Indeed we are truly lucky to have a wonderful staff, who care for our guests in a very genuine and thruthful way.
We do appreciate the positive feedback, and also the not so positive feedback as this is a fine tool to us improving where there is need to.
We do look forward to welcoming you back to the Relais dell'Orologio! With kindest regards from us all
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 4, 2014

This is a lovely hotel very close to the tower. We did have air con in our room! staff very friendly, as our flight was 8.00pm I asked if we could have a later check out, which we got no problem, which was excellent. It would be nice if they provided tea/coffee in your room. Take up the rugs that lay on your bedroom floor, very slippy underfoot, also my husband stood on a tac which was poking through the carpet!! We did enjoy our stay here in the hotel.

Room Tip: suite 110 is very nice with living area and two bathrooms!!
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank therese868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, June 8, 2014
Dear Therese86,
Thank you very much for taking the time to write your review and really thank you for your kind words.
We appreciate all your comments which are very important for us to make always more for our precious Guests.
We do hope to see you very soon at the Relais dell'Orologio and to have the possibility to render your stay a fabulous one.
With our warmest regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 30, 2014

Stayed at the hotel for 3 nights! It is located in the heart of the city (very close to Leaning tower), and it is within walking distance to the shopping area.

Staff are very friendly, and they will try to help as much as possible.

the only downside is that there is no air con in the room, not good during summer. Breakfast is good and you can sit outdoor and enjoy your breakfast.

I also sent them an email before I arrived to inquire about the hotel shuttle service, they replied and said it would cost 60euros for them to arrange an airport pick up (while normal taxi costs about 11 euros from the airport to the hotel)...

Wifi works everywhere in the hotel, so this is another plus! would recommend!

  • Stayed May 2014, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Chloe81love
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, May 31, 2014
Dear Mrs. Chloe,
Greetings from Pisa!
We would like to thank for your nice comments about the Relais. We are really very glad that you enjoy the property and the beauty of the city. Our staff is proud about his job and do always the best to make the stay of the Guests a memorable one.
We do really apologize for the inconvenient about the air-conditioning, but unfortunately, due to a restriction made by the City Hall, we have been able to turn on the A/C just a couple of days ago.
Please consider us at your entire disposal for your next visit in Pisa and please accept our best regards.

The Management and the Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Relais dell'Orologio

Property: Hotel Relais dell'Orologio
Address: Via della Faggiola, 12-14, 56126, Pisa, Italy
Phone Number:
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Business Hotel in Pisa
#5 Romantic Hotel in Pisa
#12 Luxury Hotel in Pisa
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Relais dell'Orologio 5*
Number of rooms: 25
Official Description (provided by the hotel):
Located really close to the leaning Tower of Pisa, the age-old Relais dell’Orologio is the ideal place to visit the City, its monuments, the University, its museums, its squares, its markets, its shops, its artisan workshops by foot and to move about its province towards Lucca and Versilia. For a romantic getaway, for a honeymoon, to experience art, culture and the humanity of the place, in other words to appreciate Tuscany. ... more   less 
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Also Known As:
Hotel Relais Dell Orologio
Relais Dell Orologio Hotel

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