When we arrived having booked months earlier (using booking.com) we were told there were no rooms for us. We had to wait in the midday sun for nearly 45 minutes to be moved to alternative accommodation (this with elderly folk and young children)The receptionist could not have been less helpful . The owner arrived and spent 5 minutes talking on his mobile before introducing himself as the driver and taking all 6 of us plus luggage to another hotel. He was clearly not interested in discussing the problem.
It was a much cheaper alternative and altho staff there were friendly the family room was tiny. The receptionist at Villa S had promised that our taxi fares from the airport to the Villa S would be reimbursed but the owner refused. We were offered a discount on our Villa S rates which effectively meant that we paid the full rate for the alternative hotel but the room we were given as a 4 person room is actually sold as a triple so my kids shared a single bed for 2 nights which was not comfortable for them at all.
Overall given the plethora of similar complaints I would not recommend this hotel. It is a clear the owner has no interest in providing good customer service. I looked around the outside of the property as well and can state unequivocably we would not have used the pool (it was filthy) and the outside areas were a mess. In some ways it probably worked out better to be moved!
Conclusion - book elsewhere.
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