I loved this tour, and my mother and I both picked up on how to ride a Segway very easily. I was a little nervous after reading these other reviews but it was fine! Our tour guide was wonderful and knew the answer to all of our questions. The audio tour got a little boring, but I just tuned it out while I took my pictures and zoomed around the courtyards :)
One problem with this tour, though, was that I booked it through tickitaly.com. They sent us the wrong meeting information and the description on their site and the conversation I had with their promoter made it seem like ascending Pisa was included in the tour, which was not the case. When we arrived where we were supposed to meet the tour and no one was there, I immediately called the contact numbers given. The woman who answered (not my fabulous tour guide) texted us "directions" for where we were supposed to be. Her directions consisted of "the newspaper stand" on a street that she said was ten minutes away. Not especially helpful. We found a taxi, and he said that the street was super long and he had no idea where she wanted us to go. Luckily, she called back and she was able to describe it enough to him that he got us there.
So, in short, the tour itself was wonderful, but the prep work leading up to it needs some work!
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