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“Owners just do not care”

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Beside Pisa Airport
Ranked #190 of 251 Pisa B&B and Inns
Reviewed February 13, 2013

Good location. We arrived at 1pm and knocked on every door and window to get in. The phone number wasn't working. I went across the street to ask the cafe if the place had closed but no. After half an hour, another guest pressed some buzzer but didn't want to let us in. he sent someone out to us who let us into a coffee/office room and we waited another 15 mins for a rude woman to come who seemed out out of her way by us. That room had bookings sitting out, a bottle of vodka and wine also sitting out. She put us in a room with a double and bunk beds and just said 'No English'. We only wanted to drop off our bad until later, she huffed and puffed about getting us a key and making the bed, so we just left her to it. That evening we ate across the road in a brilliant cafe, which was so cheap. We arrived back at 9.30pm and had to ask the man if he was the owner before i paid (he could've been any guest). He never greeted us with a hello/thanks/goodnight nothing. Awoken by other guests during the night and at 12.30 by the husband and wife upstairs having an argument. Its like a hostel but where the owners just want to make a quick buck and not have to see anyone or staff the hotel.

Room Tip: Let the owner know what time you are arriving and just maybe someone will be there to let you in! G...
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  • Stayed: February 2013, traveled as a couple
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Thank CathrynDaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 - 30 of 147 reviews

Reviewed November 11, 2012

I stayed at Beside airport bed and breakfast for one night with my boyfriend. We booked it as it is at walking distance to the airport and we had to fly at 6.30 am.
Its location is the only quality, cause the rest is far away from being a decent b&b. the room was kind of ok, but the toilet (to share) was horrible, dirty and with not even a hook to hang our towels. The door of the room didn't close properly, so lights from the reception/hall was coming in. The worst thing was that the rooms are close to the reception and the owner was playing angry birds at night, then chatting and arguing loudly on the phone with no respect for us and the other guests' sleep.
Not to mention that we didn't get a receipt for the Tourist tax even though I specifically requested it.
As said, great location for those of you who are catching early flights, but I bet you can find something better in the same area.

Stayed: November 2012, traveled as a couple
Thank Marinillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2012

Walking distance to Pisa airport is its only redeeming feature. No public reception area - the building was locked with metal shutters drawn down and we waited for ages for someone to turn up - the intercom was broken and nobody answered the phone. The reception desk was in a dark narrow hallway where the staff member wrote our details (including passport info) on a scrap of torn paper underneath a list of other people - didnt feel professional or secure at all. The unfriendly staff asked us to pay in advance before seeing the room as we were checking out before 10am. Room was in an apartment block next door - mosquitos everywhere, stains on the walls from where previous guests had been getting rid of them, 'double bed' was two campbeds pushed together, one of which was broken. TV was broken and the aerial socket and power socket were hanging out of holes in the wall. Bedroom and shared bathroom doors were frosted glass - not much privacy. Very noisy room, both from the road outside and from hearing other guests. Definitely do not recommend.

  • Stayed: October 2012, traveled as a couple
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Thank Sophie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

Stayed in August, no air con, no fan, couldn't even keep the window open due to noisy airport traffic at all hours. Couldn't sleep due to the heat and noise.

Other than that it was clean, asked for a twin room but got a double, shared bathroom with 3 other rooms (so only 1 shower). Not great customer service. Quite close to city centre (walkable), VERY close to the airport. Fine if you want the cheapest hotel around, although don't stay in the hot summer months if you want a comfortable night's sleep.

Room Tip: Ask for a room away from the road, in the main building
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  • Stayed: August 2012, traveled with friends
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Thank suda_2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2012

Bad Points
- Mosquitoes in the room, was cleaned poorly, only half a roll of toilet paper and double bed was two singles pushed together (seems common in Italy).
- Not a real hotel/hostel, seems to be the downstairs of someones house, Reception is a desk in a small hallway blocking access to your room.
- Every time we came back to premises it was a different person working who seems to have no contact with the previous person. Super unorganized and terrible communication.
- Kicked us out of our room at 9.30pm on our second night as they had a internal communication stuff up*.

Good Points
- Location is 500 metres from airport
- Rate was good for Pisa, 50 euros for double room with private bathroom

*When we checked in we specified two nights, when we met the owner that night who checked our passports we specified two nights, when we left a note that next morning we reminded them we were here for one more night and to call us if there were issues. 9.30pm we get back and our room is empty, our stuff is in the hallway (except a cupboard of clothes they forgot to move out) and apparently someone else is moving into that room later that night. Of course there is a third new person on reception who claims we should have moved out that morning, read our note but apparently decided not to call even though we had left everything in our room and taken the key!! Absolutely ridiculous!

To the poor girl on receptions credit it wasn't her fault but the previous 2 people who had not passed on anything and she found us a replacement hotel for the same rate. We were then told we could catch a bus or taxi to our new place as it was 40minutes walk across town. Both of which we were expected to pay for (and after asking for the bus timetable they had stopped running!!). After kicking up a fuss they managed to arrange a ride for us.

Steer clear!

  • Stayed: August 2012, traveled as a couple
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Thank Te_Tuakana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2012

We stayed here for 1 night, since our flight was leaving very early from Pisa airport. The hotel is at a 5 min walk from the airport, so that is great! We booked our room (with a shared bathroom) online through booking.com, and when we arrived at the hotel we upgraded it to a room with a bathroom (for ourselves). The room was clean, standard, not to comfortable beds, but ok. The room had free wifi. Our room was next to the reception, so it was a bit nosy. I would have not stayed here for more then 1 night (or for a holiday adress), because it has no atmosphere, nice views, etc. But for a night (connecting to a flight) it is great.

Room Tip: I would pay a bit more to have your own bathroom.
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  • Stayed: July 2012, traveled as a couple
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Thank avwrdv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2012

I booked a room at Beside Pisa Airport over a month ago, but when my friend and I recently arrived in Pisa, the place had no rooms due to a supposed "problem" with the reservation program. The girl at the reception told us that we would be transferred to a different hotel in Pisa in about 20 minutes. However, we ended waiting for over an hour before we were taken to the other hotel. Consequently, we arrived at our hotel in the wee hours of the morning completely exhausted. The whole experience was extremely frustrating, so I wouldn't recommend choosing to stay here in the first place.

  • Stayed: July 2012, traveled with friends
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Thank tanc2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beside Pisa Airport

Address: Via Dell'Aeroporto 48, 56121, Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Hotel Style:
Ranked #190 of 251 B&Bs / Inns in Pisa
Price Range: $31 - $71 (Based on Average Rates for a Standard Room)
Number of rooms: 16
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