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“Great Break in Pisa” 4 of 5 stars
Review of Abitalia Tower Plaza

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Abitalia Tower Plaza
Ranked #16 of 68 Hotels in Pisa
London, United Kingdom
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Break in Pisa”
4 of 5 stars Reviewed October 13, 2013

The hotel has a great location with a pool and is great for families. The leaning tower is a stone's through away and if you have a room facing the right direction you can view at least some of the sights straight from your window. We found the hotel by chance driving in the region and it was a welcome respite.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank mm1357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 14, 2013
Dear Guest,
Thank you for your review , we are ready again to welcome and pamper you for a new great experience to Tower Plaza.
The entire staff is proud and happy to send you my heartfelt thanks for the words shared in this his review , attention, and his description of some details of the stay can not give you even more force to what we are trying to carry on with the contribution of all. Among our daily Commandments we highlighted what we have to be manic because every little detail makes a big difference.
We're so glad that your wonderful discovery has taken place in this time of profound change and commitment on the part of all.
Thank you very much for this force that gives us with his words , expect the best to visit the Tower Plaza Pisa , his province and the Region of Tuscany deserve the attention of tourists. The mistake that many people make is in fact take Pisa as a stop and then move to the things to see and do , the geographical position is recommended that the exact opposite , take Pisa as a base and then move
Best Regard's
Director
Gianluca Ghelarducci
---------------------------------------------
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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wakefiield
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed October 7, 2013

When we arrived at Abitalia Tower Plaza hotel we found that the agent we had used to book the hotel had ceased trading and had 'forgotten' to let us know; but had cancelled our booking with the hotel... not a great start. HOWEVER.... the hotel was FANTASTIC!!!! The lady on reception found us a room straight away, collected together all the documents that we needed to try and get our money back from the agent we had used and got us a great deal on rebooking the room on arrival.
The hotel was very clean and modern. The rooms were large and bright and the hotel was beautiful throughout with a great view of the Leaning Tower of Pisa.
The breakfast was again fantastic, with bacon, eggs, bread, cakes, cheese and juice; all topped off with the most helpful staff.
Overall we cannot thank the hotel; particularly the lady who dealt with us on arrival for a wonderful stay!

Room Tip: A car would be ideal when staying here to explore the surrounding towns.... especially Lucca!!!!
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Brear86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 7, 2013
Dear Guest
thanks for when he wanted to share with TripAdvisor travelers.
As shown with its review can only give satisfaction and new blood to continue our growth path.
I'm happy for the staff who managed , with enormous passion and commitment , to make them live a hotel industry experience to his liking.
Never assume anything, but that thought renews the belief that it can extend in time the memory of an experience . Both from teaching to all of us to understand how much can be detrimental not meet your satisfaction .
In addition to the pleasure of reading as experience aI Tower Plaza has been to his liking and because the staff has been able to better interact with her, I am delighted with growing signs that I receive from our guests. Their attention to small details , grant us the strength to believe even more strongly in our path. Ideally dissatisfied , we want to learn more every day the love for detail, his review gives us new energy to not stop anymore.
On his next stay which we hope will take place as soon as possible .
Best Regards
Director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kendal, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 5, 2013

We stayed for three nights during September and were lucky to get a suite with a view of the pool from the front and the tower at the back. The room was lovely, modern and very spacious. Found the beds comfy and room well cleaned every day. My only niggle regarding the room would have been that the water pressure in the shower was a little poor, it seemed to take a long time in the shower even though it was very impressive to look at.
Breakfast every morning was delicious and kept well stock by the staff who were helpful & spoke good English, we used the pool facilities which were well maintained and even took a trip to the wellness centre, as it was free of charge which was a great added bonus.
The hotel is fantastic value for money, I would happily return.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Amie_lou7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 6, 2013
Dear Guest
thanks for when he wanted to share with TripAdvisor travelers.
As shown with its review can only give satisfaction and new blood to continue our growth path.
I'm happy for the staff who managed , with enormous passion and commitment , to make them live a gastronomic experience to his liking even for breakfast.
Never assume anything, but that thought renews the belief that it can extend in time the memory of an experience . Both from teaching to all of us to understand how much can be detrimental not meet your satisfaction .
In addition to the pleasure of reading as experience aI Tower Plaza has been to his liking and because the staff has been able to better interact with her, I am delighted with growing signs that I receive from our guests. Their attention to small details , grant us the strength to believe even more strongly in our path. Ideally dissatisfied , we want to learn more every day the love for detail, his review gives us new energy to not stop anymore.
There escapes his observation on the water pressure in the shower , we immediately checked in the rooms, but in none of ns . Suite / Suite J / Lounge Suite, Superior Rooms / De Luxe has been found little water pressure , may have been motivated by a momentary thing and fortuitous
I am grateful also for having pointed out the deficiencies encountered by you , this is an opportunity to improve our standards in order to ensure the best of his complaint are hereby to ask if you can contact the hotel by providing its name and / or number. room in which he stayed and the exact day .
On his next stay which we hope will take place as soon as possible .
Best Regards
Director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, England, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 3, 2013

We've just had a two night stay at the Tower Plaza and I wished we had booked for more! The value of the hotel is amazing and offers extremely high value whilst not compromising quality. The views of the tower from the deluxe room we had were just sublime and the room itself was of a very high standard, with twin double showers and a queen size bed.

We had two evening meals that offered very good value with an excellent wine list and service to match and compares favourably to stand alone restaurants. The reception staff were also knowledgable and friendly.

For anyone visiting Pisa or the surrounding areas, this is the perfect spot. It is only a ten minute walk to Pisa's San Rossore Station, which is ideal for trips to Lucca - just 20 minutes away - and negates the need to use Pisa Centrale in the southern area of the town. Plus the leaning tower and other attractions are only a further few minutes away. The Hotel has a large presence, yet is actually sensibly sized and has a tranquil feel leaving you with a very relaxing experience.

If we return to the area in the future, this we will certainly be staying here again. It is sublime.

Darren Hoggett & Melanie Buttery

Room Tip: Get a room that overlooks the tower and the cathedral. It is worth the extra!
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Darren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 4, 2013
Dear Customer,
I want to thank you for taking your time to review the Royal Victoria Hotel, thus enabling us to monitor the quality of our services in order to approach more and more to your expectations; Guest satisfaction is a primary goal of Abitalia Hotels & Resorts.
We are pleased you enjoyed the hotel and our services, our staff receives continuous training for a friendly approach with the guests, and to follow the guidelines Abitalia customizing services to meet every guest, every day to confirm that this attitude Direction .
Hoping to have you soon as our guest again, I offer my most cordial greetings.
Director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north-east england
Level Contributor
165 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed October 1, 2013

I'm a little nervous writing this having seen the Manager's responses to other reviews, but here goes........

The hotel is modern, spacious and clean. The bed is very, very comfortable and we had fantastic double shower with huge shower heads. There was plenty of parking available when we were there and while, yes, it is a bit out of town, its a good base for touring Tuscany.

A few niggles though - our room key didn't work after our first night and had to be reset, the air con only goes down to 21 degrees which was too hot for us to sleep (an environmental thing?), the bedside lamp didn't work and one of the bathroom lights were out. None of these were major things, but just not 5 star for me. And again, I hesitate to mention this given the Manager's response to other reviews, but we found that the reception staff attended to what they were doing/continued their conversation with other staff before attending to us.

These are just niggles though, and I'd still recommend this hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank redhead49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 1, 2013
Dear Customer,
I want to thank you for taking your time to review the Royal Victoria Hotel, thus enabling us to monitor the quality of our services in order to approach more and more to your expectations.
Cleanliness and hygiene is a priority in Abitalia, the rooms are cleaned by a specialized staff, the Housekeeper occurs every day the standard of cleaning, just to ensure maximum cleanliness. We are happy to see that this was very much appreciated as well as the professionalism and courtesy of the staff.
Taking note of His judgment, we immediately checked in the room, which she dealt with the inconvenience caused by the lights, you will remember I went up and I personally have partly solved
Not being an electrician the other problem arising from a bathroom light personalente I could not fix it so I had to contact an external assistance but, given the time was not available, so the repair was carried out until the next day. Our Cola since before handing the room we had to check the efficiency of all lights
I am grateful also for having pointed out the deficiencies encountered by you, this is an opportunity to improve our standards in order to ensure the best of his complaint are hereby to ask if you can contact the hotel by providing its name and / or number. room in which he stayed and the exact day.
Please accept our sincere apologies for failing to meet your expectations, in the hope that it will in the future give us the opportunity to prove to the professionalism and accuracy of our services.
Sincerely
Director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
middle england
Level Contributor
222 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
2 of 5 stars Reviewed September 27, 2013

From the very beginning our stay was blighted. The receptionist was charming but interrupted the check in to deal with a phone call. After 10 minutes her manager came over to expedite things but it was still interminably slow.
The good news is that we were given an upgrade, the bad news was that this was to a smelly suite in which the a/c did not work.
The good news is that we were rapidly transferred to an adjacent room in which the air conditioning did work. However it was very difficult to figure out the lights with their cheap plastic surroundings and we had to clamber over the rubbish of the room next door which had been left outside for over 12 hours.
The sulphurous smell of the bathroom luckily did not pervade the rest of the suite.
Internet connection was free and fairly reliable, but why not one Code for all devices with a cookie to ensure that a separate log-in was not required every single time?
The breakfast was pretty awful with cheap and nasty juices (undrinkable) with the vivid yellow scrambled eggs having been made from powder (unless the chef was having an off day)
Most disappointing of all was that in the evening at a certain time, snacks were free with a drink, but because we had purchased our bottle of wine before this arbitrary time, we were denied snacks, which rankled somewhat. This was rather petty and completely unworthy of an hotel which ranks itself as a five star.

As for proximity to the Duomo: it is a 1.5km walk along a dusty smelly road (the latter being due to stagnant water in the ditches lying alongside the road, outside the influence of the hotel) although one could always get a taxi, but it is pleasant, normally,to be able to walk to these attractions.

Go somewhere else!!!

Room Tip: Find another hotel
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank mottyandfluff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, September 28, 2013
Dear Guest,
thank you for having expressed his thoughts and sharing it with TripAdvisor travelers.
Obvious to me is not pleasant to read what you have expressed mainly in the way in which it expressed .
Despite having visited the facility , with the family, expresses a strong opinion towards us . I can understand not sharing our choice, I do not pretend that everyone is in agreement with the management policies of our beautiful facility, but at least I ask respect for all those who, on a daily basis , work and do their best to help guests spend moments of relax .
We accept confrontation and criticism, we do not accept lack of respect for free , including the sudden interruption of a conversation.

Reception : sorry for the slowness of procedures due to a large influx
Lounge Suite / Apartment: in fact she was given a lounge suite whose air-conditioning system has failed. Like any device , like any mechanical thing , the fault may occur in fact we immediately proceeded to change lounge suites

I will not go on about how much she writes inherent in the garbage and the plastic because it does not correspond to true. Each room service is readily performed rid , staff performs over the recovery of what has been brought in the rooms, 2 additional rounds per day so that nothing has to stand in the corridors and public areas. If, however, we report the speech about how we have been requested or a big discount for the inconvenience change rooms immediately and the non-payment of taxes in order not to write negative reviews , frankly I expected this review, in fact she was not applied any discount and we just apologize for the change room for a carve between the ' more readily solved

Terrible breakfast and whatever else mensiona , not true
I'm sorry that I write similar inaccuracies and may not prove everything with photographic evidence .
Our restaurant serves typical Tuscan cuisine and Italian for lunch and dinner and the prices are very much in line with the market Pisano for the structures of the same level , we are sorry that you have not met your expectations , we hope that your next stay give us still have the opportunity to try the ns . gastronomic offer .
Breakfast is an exclusive of our Hotel , starting from 7 until 10.30 to 11 am; to provide a service to those who need to start a pleasant awakening
- BREAKFAST BUFFET from 7 to 10:30 with a choice of rich buffet with organic food , diet and celiac
- COURTESY BREAK 10:30 to 11:00 in our bar with pastries and delights of our pastry chef .
As if our kitchen, "in view of customers " was not oriented to the transparent authenticity of the recipes that we offer with typical suburbs of Pisa.
We have 3 different types are accompanied by a tart homemade croissants double varieties on the buffet , bread of various quality for those who have the need for toasting bread pan and toast . There are scrambled eggs and bacon. As far as the restaurant usually is characterized by the service and quality , so much so that we are against the trend compared to many hotels, because there are so many inhabitants of Pisa who go to dinner / lunch with us , organizing weddings and also special events , we believe that we provide a service worthy of note. Our cuisine is based on fresh foods and expressed , the courses are always designed
We can not will understand the observation inherent in the fact of improving in baked goods , but remember that being " home-made " outside the context , shapes and taste than those purchased by large houses specializing in confectionery materials . For juice , being considered a possible change brand

Free Wi Fy is assigned a unique person , if a person has two units, eg the pads + I phon as far as possible we grant 2 passwords per person . If all sail in unison that the connection is normal at certain times pose go slow.
The codes are personal wi fy are limited in duration , a minimum of one day up to 3 days when it expires or is not valid upon receipt there is always the option of taking another code

We have internal rules regarding food and drink , a copy of this is also in the room
In the pool , as well as the bar and restaurant is forbidden to consume their drinks
Especially in the pool only serve drinks in plastic cups. Have you rightly nervous because the wait staff has asked you to consume , compared to your project that included tap into the buffet of appetizer , then consume food and drink you buy drinks from the outside at a super market. I can not find nothing scandalous in this , in fact I personally find distasteful show up at the restaurant and bar with their own bottles and offended because the staff makes note that the buffet is free but assumes at least the consummation
He had promised to write a negative review , he kept his promise but frankly these episodes can only take justice to the structure accused by you of any misconduct unacceptable
The road that connects the hotel to the Tower of greater need in our care and maintenance lighting , battle we fight with the council , but a careful observer as you will have noticed that the highway outside of the hotel does not belong to the context hotels and therefore as poor maintenance due to the hotel ?
I hope that this clarification will be appreciated , of course I'm available and easily found at its discretion, for more details.
Talk of misconduct ..... A personal courtesy, no longer has to use this term in this context is not befitting a Lord as her .... and before writing certain opinions dictated by personal resentment and not justified please think about it several times
Thanks .....Regards
Director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Abitalia Tower Plaza

Property: Abitalia Tower Plaza
Address: Via Caduti del Lavoro 46, 56122, Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Pisa
#8 Business Hotel in Pisa
#8 Romantic Hotel in Pisa
Price Range (Based on Average Rates): $
Hotel Class:5 star — Abitalia Tower Plaza 5*
Number of rooms: 121
Official Description (provided by the hotel):
Great view over the leaning tower and close to the natural reserve of San Rossore, Abitalia Tower Plaza features an open air swimming pool, a relax room with Turkish bath, massage room and fitness corner, a fabulous restaurant "I Sovrani" and a lounge bar "La Piazzetta." 121 bright rooms among which glamorous suites like the "Honey" and "Golden-Silver". ... more   less 
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Also Known As:
Abitalia Tower Plaza Hotel Pisa

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