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“Better than its four-star classification”

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San Luca Palace Hotel
Ranked #1 of 52 Hotels in Lucca
Certificate of Excellence
Cambridge, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
“Better than its four-star classification”
Reviewed August 14, 2014

We have just returned from the San Luca Palace in Lucca, and cannot praise it enough. If it were bigger and had large-scale facilities such as a swimming pool it would no doubt be graded as five-star - but then it would lose its character as a welcoming, family-run hotel. The staff are friendly, knowledgeable and very helpful. The reception staff took a great deal of trouble to arrange transport for us to and from the Puccini Festival at Torre del Lago. The decor is traditional without being old-fashioned, and our spacious room, like the public areas, was spotlessly clean. The buffet breakfast is excellent. Its location is very convenient, just inside the walls of the old town (and it is less than a five-minute walk from the bus station, very welcome if you are arriving from Pisa airport by bus). The air-conditioned room was overlooking the pedestrian-zone street but totally sound-proof. We would recommend this hotel to anyone visiting Lucca, for its high standards of service, its cleanliness and its friendliness.

  • Stayed August 2014, traveled with friends
    • Value
    • Location
    • Service
Thank Stephen Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Sydney, Australia
Level 3 Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 3, 2014

Stayed here for two nights on a whim. I was immediately wowed by the room - it was huge and beautifully appointed. The bathroom was the same - I particularly like the shower design with the built in seat.

The bed was massive and extremely comfortable. My only complaint was the air conditioning which I couldn't seem to regulate properly (it wouldn't change temperature!)

The staff were extremely helpful and friendly. The breakfast was impressive with a wide selection (bubbly with breakfast, anyone?).

I would definitely stay here again - handy location (10 euro taxi fare from train station / 15 min walk), well appointed and great staff.

  • Stayed July 2014, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
2 Thank Skaat88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio Vista, California
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 31, 2014

We stayed here for two nights at the end of May. We had a large, very comfortable room with beautiful furnishings and that rarity in European hotels, good lighting (including light for reading). The breakfast buffet is ample and everything was very fresh. Everyone on the staff was extremely helpful and friendly. A walk around (on top of) the wall was recommended to us, and was a highlight of our trip. There is a small bar with both streetside (pedestrian street) and indoor seating.

After we returned home, the hotel emailed to inform us that there had been a mistake in our final bill and we were owed a refund. It took awhile for this to be processed, due to complications with a wire transfer, but we were grateful that the hotel management dealt with us so honestly.

This was one of the best hotel experiences I've had. We will certainly return.

  • Stayed May 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
2 Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2014

We recently stayed at this hotel and can't say enough about the wonderful staff. We were originally going to stay at a nearby hotel that was rated 5 stars and were so disappointed when we walked into it that we left and were able to get the only available room left at San Luca Palace Hotel at the last minute. What a great experience! Everyone from the hotel manager to the wait staff was incredibly friendly, helpful and attentive. Our hotel room was huge, quiet and comfortable. The management booked us into two different restaurants, one for each night of our stay and they were both an excellent dining experience. This hotel is located inside the walls of Lucca and that is where you definitely want to be as everything you want to see and do is within walking distance. We highly recommend this first class "boutique hotel" to anyone visiting Lucca or the Tuscany countryside. Next time we will stay longer!

  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
1 Thank NGS1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Albans
Level 4 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 28, 2014

We stayed here for 2 nights at the start of a trip to Tuscany. Everything was wonderful. The staff were very helpful and were happy to book us a table at a local restaurant. The room was large and comfortable. Lucca is a lovely town and the fact that the hotel is right in the centre made it very easy to use as a base. Breakfast was amazing - one of the best - including delicious torte della nonna that you have to taste!
It is also worth knowing that the hotel has bikes you can borrow so you don't have to pay to hire one - we rode round the walls late at night which was a magical experience.
Can't wait to come back!

Room Tip: We had room 11, it overlooks the street but there are no cars allowed and the sound proofing is exce...
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  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
1 Thank PapayaStAlbans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
166 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed July 27, 2014

We stopped for 2 nights at the end of June. The hotel is in great location inside the city walls, and we left the car in the hotel’s own car park. The hotel itself has welcoming and helpful staff who were great to us when we arrived very late after a delayed flight and with one bag still at Heathrow. We managed to get a late meal just down the road and then when we overslept breakfast they set up a table for two just for us, on the pavement, which was perfect.
The room wasn’t the biggest (we went for a standard double) but what you really get here is the chance to walk or bike around Lucca and really get to see the town.

  • Stayed June 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1 Thank ArkLark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Haven, Connecticut
Level 5 Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 22, 2014

We only had one night at this hotel, but it was a wonderful stay. We arrived early, after a flight from the east coast, and were thrilled when the staff told us our room would be ready in a few minutes, and would we like complimentary breakfast while we waited? It was a perfect welcome to a family of five tired and hungry travelers. The room was large and well-appointed - had an old-world palace type of feel. The location was perfect - quiet but right in the center. The staff took our car and parked it for us, bringing it back promptly when needed. Breakfast was very good, the staff members were all helpful and kind, and we had a really great stay. We will return the next time we visit Lucca!

  • Stayed June 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Luca Palace Hotel

Property: San Luca Palace Hotel
Address: Via San Paolino 103, 55100, Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#1 Family Hotel in Lucca
#1 Luxury Hotel in Lucca
#2 Business Hotel in Lucca
#3 Romantic Hotel in Lucca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Luca Palace Hotel 4*
Number of rooms: 26
Official Description (provided by the hotel):
This superior 4-star hotel is situated in the beautiful historic centre of the magnificent city of Lucca, within the boundaries of the city's ancient original walls. The hotel offers 26 luxurious, elegant, air conditioned double rooms and suites. Each of the well-appointed and comfortable rooms has satellite TV and an area in which you can relax or get some work done. Every room features an internet connection point offering internet access free of charge.Parking available with extra cost. ... more   less 
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Also Known As:
San Luca Palace Lucca

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