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“Excellent hotel, great staff”

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San Luca Palace Hotel
Ranked #1 of 48 Hotels in Lucca
Certificate of Excellence
Madison, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent hotel, great staff”
Reviewed April 19, 2014

My husband and I spent two nights here and could not have asked for a better experience. The staff went above and beyond to make our stay comfortable, and even parked our car. The gentleman overseeing the bar was especially accommodating. Wonderful experience!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wielmiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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586 reviews from our community

Traveler rating
    449
    118
    14
    4
    1
See reviews for
100
317
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Omaha, Nebraska
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 18, 2014

We stayed at the San Luca Palace Hotel for two nights, and were very pleased with our choice. The hotel was in a great location to explore the old part of the city. Desk staff was very helpful in suggesting restaurants for dinner and making reservations. The room was comfortable and large enough to spread out our things and unpack a bit. It was a bit noisy, as the room faced onto the walking street in front of the hotel. We were glad we had read the reviews telling us to ignore instructions from our GPS device. Be sure to follow the hotel's driving directions.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank omahatraveller124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level 6 Contributor
150 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed April 16, 2014

Family of 3 stayed for four nights, and can't think of anything that we would have chnaged about this hotel. Service is consistently excellent and always friendly, our room was spacious, clean and well presented. Bathroom/Shower/WC likewise. Well placed for easy access if you are driving, and if like us you make the mistake of driving through Lucca using the Satnav they undertake to contact the authorities on your behalf to avoid the fine etc that would normally follow. Breakfast is plentiful, fresh and of good quality including gluten-free, soya milk etc if that is what you want. Thay also have bicycles free for guest use, which are good to scoot around on...try the top-of-the wall route round the city for good views.
Highly recommended, this is an excellent hotel.

Room Tip: all rooms seem to face the busy side...so higher would be better if noise is an issue...try the thir...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rugby, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed April 5, 2014

We stayed here for two nights and are sad to leave. We drove to Lucca from the UK and there is parking at this hotel the staff will park your car for you if you wish. Very friendly team, led by Simon when we stayed, they were so helpful and we really felt at home. Hotel is stylish, clean and comfortable. Rooms are lovely and a good size, food is also good at the hotel. They will suggest alternate restaurants which were also great. Hotel will provide bicycles to get around Lucca on. All in all a lovely hotel and we would stay again and will recommend to our friends. Thanks so much!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Elm, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 27, 2014

I visited from Texas and I have stayed in many hotels in Europe. This was by far the best stay I have ever had. The breakfast was phenomenal and the rooms were amazing. The staff is without a doubt the best in the business!! On a scale of 1-10 I would rate this hotel and 11.

I just can't say enough good things about this hotel and it's staff.

Room Tip: The water pressure was excellent, which for seasoned European travelers you will understand what I m...
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlsbad, California
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 4, 2014

My husband and I stayed 4 nights in early February. The staff welcomed us warmly and the car park was a bonus. The room was large, very comfortable and quiet with a modern bathroom. The hotel's location within the walls was excellent and the breakfast buffet was superb. The staff spoke English and gave excellent advice on Lucca's restaurants. We would definitely stay at this hotel again and highly recommend it.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crans-Montana, Switzerland
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 22, 2014

Very convenient and elegant Hotel in the very centre of Lucca, but pay attention the hotel sits at the edge of a car free zone , they have a small private parking lot beside the hotel. The best entrance to town is through Porta San Donato where a pubblic parking area is also available close to the Hotel. The staff was extremely friendly from the phone booking till our leaving providing us many useful suggestions about restaurants and art sites around the town. Room and bathroom was very large, confortable and well decorated. Wifi is available in the Hotel but not in the room. Breakfast excellent with many different options and fresh fruits with tipical international style, unfortunanely local popular food was not available.

As Lucca is a very well kept Middle Age-Renaissance period town, during our stay ( long week end) we wanted concentrate our attentions mainly to the works of the local important sculptor of the early Renaissance Matteo Civitali. So we visited the Cathedral of Saint Martin and the relevant Museum, the church of Saint Michele and the 2 National local Museums : Villa Mansi and Villa Guinigi. At. all thèse sites, beside the Matteo Civitali's Works, there are on show paintings of many local and foreigners painters and artists who worked in Lucca ( Berlinguero, Jacopo della Quercia, Filippino Lippi, Andrea della Robbia,Batoni, Tofanelli, Ridolfi e Marcucci, Amico Aspertini, Beccafumi, Jacopo da Pontormo,Fra Bartolomeo, Guido Reni, Bronzino, Tintoretto etc).
Next time o course we will come back

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Luciano G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Luca Palace Hotel

Property: San Luca Palace Hotel
Address: Via San Paolino 103, 55100, Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#1 Family Hotel in Lucca
#1 Luxury Hotel in Lucca
#2 Business Hotel in Lucca
#3 Romantic Hotel in Lucca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Luca Palace Hotel 4*
Number of rooms: 26
Official Description (provided by the hotel):
This superior 4-star hotel is situated in the beautiful historic centre of the magnificent city of Lucca, within the boundaries of the city's ancient original walls. The hotel offers 26 luxurious, elegant, air conditioned double rooms and suites. Each of the well-appointed and comfortable rooms has satellite TV and an area in which you can relax or get some work done. Every room features an internet connection point offering internet access free of charge.Parking available with extra cost. ... more   less 
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Also Known As:
San Luca Palace Lucca

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