I'd booked early at Casa Biancalana to attend my sister's wedding in Tuscany. They'd taken a credit card booking happily and I'd confirmed the booking the week before as I'm 33 weeks pregnant and really didn't need anything to go wrong, as I knew it would be very hot (it was 37 degrees). Atilla congratulated me and said she looked forward to welcoming me. So far, so good. We arrived to and after a lot of loud knocking on the door (they can't hear you unless they're right by it...!) we went in. To be told that we couldn't have the room we'd securely booked as the person staying there wasn't feeling well and wanted to stay another night. They suggested a 'flat' 3km up the road with no facilities and then coming back to the hotel to use theirs, and then move our stuff again the day after (the wedding day!) to the hotel to suit them. They didn't seem apologetic or offer any discount for the extreme inconvenience this would cause. They also refuse to consider asking the other guest to move given that the room had been securely booked for some time. Very disappointing and causing myself and my husband a lot of stress. We could only give up and go and and find another room - thereby ruining a day of our holiday. We found the Hotel Villa Cheli on the south west side of Lucca and I can't rate it highly enough - a warm welcome and couldn't have been more accommodating, unlike Casa Biancalana. If this is the way they run a business and treat customers then I think it's a great shame.
- Official Description (provided by the hotel):
- Welcome to Casabiancalana For those who love beautiful, the taste and refinement and search for a Bed and Breakfast in Lucca as an alternative to more expensive hotels in the area, in B&B Casa Biancalana a unique solution, that is a level Bed and Breakfast absolutely top, with rooms and apartments located in a splendid villa of the 1600, tastefully furnished and renovated, to provide a unique ambience and excitement guests .... Inside the B&B there are also two receptions rooms, la Limonaia room and the Hall of Portraits, for the Organization of events, ceremonies and meetings. A solution to the Top, absolutely not comparable to traditional Bed and Breakfast in Lucca and its province ... ... more less
- Reservation Options:
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- Also Known As:
- Casa Biancalana Lucca
- Casa Biancalana Hotel Lucca