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“Great location, excellent staff and service, comfortable room”

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A Palazzo Busdraghi, Residenza d'Epoca
Ranked #13 of 53 Hotels in Lucca
Certificate of Excellence
Redmond, Washington, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great location, excellent staff and service, comfortable room”
5 of 5 bubbles Reviewed August 15, 2012

Our family of three stayed five nights at Hotel A Palazzo Busdraghi in July, 2012. The friendly and helpful staff were extremely service-oriented and exceptionally pleasant in their interactions with us. Guests enter the hotel from Via Fillungo, through a courtyard, and up a flight of interior stairs to the lobby. The interior of the hotel is clean, well-maintained, and features beautifully detailed, hand-painted walls. The breakfast buffet included fruit (whole and sliced, such as watermelon, cantaloupe, pineapple, apples), soft- and hard-cooked eggs made to order, pastries (both savory and sweet), a selection of sliced cheese and deli-style meats, yoghurt, muesli / granola, and coffee, tea, or hot cocoa, made to order.

As other guests departed over the five days we stayed at this hotel, I had the opportunity to see 5 of the 7 rooms in this hotel. Each of these guest rooms appeared as equally inviting as our own, and I would have enjoyed any of them.

Streets within the walled section of Lucca are predominantly pedestrian, with limited auto access. We appreciated the availability of reserved parking in a nearby gated parking lot, accessible using a remote control provided at the reception desk. There is a daily parking fee if you choose to use this handy amenity.

During our stay, outside temperatures were particularly hot (over 100 F / 38 C). Hotel air-conditioning, both in the lobby and rooms, provided a comfortable and welcomed relief.

I hope we have the opportunity to stay again at Hotel A Palazzo Busdraghi. If you are a traveler who prefers good service in a small hotel setting, this is the right hotel for you.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apalazzobusdraghi, Responsabile reception at A Palazzo Busdraghi, Residenza d'Epoca, responded to this review, August 22, 2012
Dear Lisa! Thank you so much for your lovely review about our hotel and staff. We truly appreciate that our services and amenitites were enjoyed.
We strive every day to provide great service to all of our guests and comments such as yours are such a nice reward to our daily efforts.
We hope to see you in the future, and wish you an excellent rest of your summer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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210 reviews from our community

Traveler rating
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See reviews for
39
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Mexico City, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 6, 2012

Best place to stay in Lucca, small, located in the bast area. Rooms are perfect. We really had a great time there. the hotel is located inside the city walls. excellent service, does not have a restaurant but includes a perfect breakfast.

Room Tip: located inside the city Wall, perfecto place to stay in Lucca
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jose luis v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apalazzobusdraghi, Responsabile reception at A Palazzo Busdraghi, Residenza d'Epoca, responded to this review, August 23, 2012
Dear Jose Luis!
Thank you for sharing your feedback on TripAdvisor on your recent stay at A Palazzo Busdraghi.
It is great that you were pleased with our service, rooms, breakfast and took advantage of our location.
if you find yourself in the area again, we would love the opportunity to serve you once more!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 bubbles Reviewed July 17, 2012

We really enjoyed our 2 nights stay in Lucca and it was helped by the location of the hotel and its very friendly and helpful staff. Although central to all shops and attractions, it was really very quiet. The hotel had great character, the room was clean and modern and the breakfast was first class. I'd love to go back to Lucca one day and would definitely stay here again.!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank veronica v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about A Palazzo Busdraghi, Residenza d'Epoca

Property: A Palazzo Busdraghi, Residenza d'Epoca
Address: Via Fillungo 170 | Centro Storico, 55100, Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Airport Transportation
Hotel Style:
Ranked #13 of 53 Hotels in Lucca
Price Range (Based on Average Rates): $$
Hotel Class:3 star — A Palazzo Busdraghi, Residenza d'Epoca 3*
Number of rooms: 8
Official Description (provided by the hotel):
Marta, and all the staff of Palazzo Busdraghi, with the new owner, will welcome their guests in a charming, silent and pleasant atmosphere, attending the guests stay, giving good advices and suggestions of visit, organizing tours to the nearby most interesting sites. June 2012..: Our Residenza is getting renewed! New owner, new management, accessories, perfumes and atmosphere, tasty breakfast! AIC certification for gluten free breakfast, and vegan breakfast on demand. ... more   less 
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