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All reviews minute walk modern hotel walled city old city hotel staff comfy bed a lovely place to stay excellent breakfast visit lucca pool walls bikes francesco cheese meats
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Reviewed May 6, 2017 via mobile

We stayed for three nights at Easter. The location is very handy, you can walk into the centre in 6/7 mins and there's plenty of space to park the car, without paying, across from the hotel. The receptionists were very welcoming and friendly. The room was really small and plain as was the bathroom but it was fine for a few nights. The breakfast was OK, with quite a good choice, but a bit messy, I think due to the fact that the hotel was packed. We had to wait to get a table outside as most tables hadn't been cleaned or were occupied. There's a nice swimming pool too but we didn't get to try it. I think we'd come back in a quieter period of the year.

Date of stay: April 2017
Trip type: Traveled as a couple
1  Thank cosybabes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelSanMarcoLu, Responsabile relazioni pubbliche at Hotel San Marco, responded to this reviewResponded May 8, 2017

Dear Guest, thank you so much for your review. We are happy that you had a good stay by us and we wait for you next time that you'll decide to visit Lucca and its neighbors. Sincerely after reading what you wrote, we were not expecting only 3 balls, probably we lost some points because the hotel was full and everybody decided to enjoy breakfast at the same time, without considering that breakfast starts at 7:00 a.m. everyday (holidays included). However we are glad that you liked our breakfast selection even though a little bit messy. We are currently making changes to the buffet, so we wait for you next time to try it again.
Best regards,
Margherita
Division Marketing and Communication

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2017

By chance we stumbled on this oasis after 7 hrs on the motorway. On our way to Il Ciccio Renaissance Resort. Move over Marriott Hotels this it. Tired distraught at night and lost , a fortunate stop at a local Pizza place provided us solace. He rang the Hotel and within minutes, car was there to direct us to this Hotel. Where in the world is this sort of thing done . We did not have a booking!!
Well done front desk and the Hotel room , breakfast and certainly the attention and informative dialogue from the front desk lady ( Sth African angel) the next day were a revelation. Nothing too much trouble.
and then of course the walk into the old town , so close, was the "icing"
The value is great the service magnificent and all I can say is GO THERE and again well done. PS decor is a little quirky which added zing. Loved it. We will go again for sure
Robert and Lesley Australian and NZ

Date of stay: April 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank robertoS6469YJ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelSanMarcoLu, Responsabile relazioni pubbliche at Hotel San Marco, responded to this reviewResponded April 20, 2017

Dear Guest, thank you for your kind words and, most of all, for appreciating our design, that makes our hotel something special!
We hope to see you again!
Margherita
Division Marketing and Communication

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Reviewed November 15, 2016 via mobile

Not large room, but the space was very smart planned. Quiet. Comfortable wide bed. Free parking. Good breakfast for beeing 3* in Italy. We liked the location, 5-10 minutes walk to the wall. Not cheap bar.

Date of stay: November 2016
Trip type: Traveled as a couple
Thank ralfs561
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelSanMarcoLu, Responsabile relazioni pubbliche at Hotel San Marco, responded to this reviewResponded November 17, 2016

Dear Guest,
thank you for your concise review.
Come back to visit us again if you're planning to return to Tuscany.
Best regards
Margherita
Division Marketing and Communication

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2016

We had stayed at hotel San Marco in 2014, and because our experience was so positive, we decided to use it for our recent trip to Italy. As we had found previously, the hotel offers a convenient location to the center of the city.( 10 minute walk) Our room was quite comfortable and very clean. The staff (Francesco and Sandro) could not be more helpful in making restaurant reservations, providing recommendations where to eat and just overall great customer service. This hotel provides plenty of free parking and a very formidable breakfast.

If you are travelling to this part of Tuscany and are planning on visiting Lucca, Pisa or Cinque Terre, the Hotel San Marco would be an excellent choice.

Date of stay: October 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
1  Thank CountryGentleman_9
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelSanMarcoLu, Responsabile relazioni pubbliche at Hotel San Marco, responded to this reviewResponded November 17, 2016

When a guest chooses our hotel once it's a pleasure, when he chooses us twice time it's a big satisfaction!
And, as we say in Italy, "non c'è due senza tre"... and we hope you could return to vist us for the third time!
Margherita
Division Marketing and Communication

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Reviewed November 2, 2016

This is a good place to stay. Super friendly staff, and nice rooms that are clean. The hotel is only a short walk to the old town centre. It has a nice swimming pool as well. We were there on business, as many times before, and we are always warmly welcomed so it feels a bit like home away from home. Some rooms do get have noise from the kitchen at ungodly hours, rooms further away from the kitchen are super however. I imagine this is as nice a hotel for families/couples as for business people. And it is a family run business, as far as I know, which is always a plus! Support local businesses always!

Room tip: Away from kitchen.
Date of stay: September 2016
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Wenche t
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelSanMarcoLu, Responsabile relazioni pubbliche at Hotel San Marco, responded to this reviewResponded November 7, 2016

Dear Guest,
we've really appreciated your review because not only you wrote kind words about your stay but you've underlined a fundamental issue: to support local businesses always!
We hope you return to visit us soon,
best regards,
Margherita
Division Marketing and Communication

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