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“Superp Hotel” 5 of 5 bubbles
Review of Hotel San Marco

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Hotel San Marco
Ranked #6 of 53 Hotels in Lucca
Certificate of Excellence
Green Bay, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Superp Hotel”
5 of 5 bubbles Reviewed October 27, 2013

I have been staying here for 15 years. It is always clean, convenient, and quiet. I take all my business groups here. The easy access, free parking across the street solves the head ache of hotels inside the wall. Just a couple of blocks from the wall puts you right into the North end of town and easy access to the best shopping and restaurants in Lucca. The service is four star and friendly. Everyone speaks English and are happy to answer your questions. I don't go anywhere else. You should try it.

Room Tip: All rooms are quiet and comfortable If you have trouble with moving around, try for a room on the ba...
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  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BrianGrahovac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, October 28, 2013
Dear Mr. Grahovac,
it 's a real pleasure for us to read your words of appreciation.
The relationship we have built over the years allow us to consider you and your colleagues as part of our "family". Hope to see you soon in Lucca.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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392 reviews from our community

Traveler rating
    176
    177
    34
    4
    1
See reviews for
57
184
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London England
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed October 11, 2013

We spent 2 nights at Hotel San Marco following a stay at a 5 star hotel in Florence and consider that the staff was better than that of the 5 star hotel.

A spotlessly clean bedroom and bathroom made our stay relaxing and comfortable.
The weather wasn't really suitable to go in the pool but we spent a few hours relaxing by its side.
With on site parking and within easy walking distance of the old town this a perfect spot for a visit to Lucca .

If you want 5 star service at 3 star prices you won't be disappointed!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Toxop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, January 7, 2014
Dear Guest,
we think that the statement "5 star service at 3 star prices" in your review is one of the thing that most rewards us.
Thank you for your kind words, see you soon in Lucca!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Espoo, Finland
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 18, 2013 via mobile

We visited this hotel on June 2013 Italian tour. It is quite a new hotel just a couple of blocks away from Lucca city wall and few more steps to the piazza dell anfiteatro which is good spot to eat lunch or dinner out. This hotel is a Perfect place for travellers with own cars - they have plenty of free parking space close by.

Rooms are very modern and spotless with extremely comortable beds. Breakfast is just a average but included into quite cheap room price.

Lucca is one of our favorite old cities in Italy - very nice atmosphere and rustic well preserved outlook.

We would definately stay again in this comfortable hotel.

Stayed June 2013, traveled as a couple
Helpful?
Thank Sulo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 18, 2013

We stayed at the San Marco for a week from 10-17 August 2013. The hotel got our holiday off to a brilliant start just by the friendliness of the owner's welcome. This was matched throughout our stay by the really lovely staff. A typical example was that when I asked if there was anyway I could print my ferry booking to Elba for later in the week, the receptionist simply said 'sure, come round and use the reception computer'. We also didn't spot the underground Campari when we first arrived but the hotel staff just told us to leave the car keys with them and they'd move the car for us - which they did. Breakfast is a nice cold buffet, fruits, meats, cheeses etc, and the hotel has a pizza menu, with pizzas coming from a local restaurant. The hotel is no more than10 minutes walk from the walled city and as such, is just a perfect location. The pool is clean and just about big enough to do a decent swim in. And don't be deceived by the 3*s. the rooms are well maintained, modern and clean. We're now staying in a 5* hotel in Elba, as I write, and there is simply no comparison with the level of service and warmth of welcome. San Marco every time!

Stayed August 2013, traveled as a couple
Helpful?
2 Thank DenzilLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 8, 2013

Thank you for a wonderful stay at Hotel San Marco.
Thank you to the most wonderful staff and especially Francesco who was so helpful to my friends lost in Lucca. All staff went above and beyond the call of duty to make my stay so enjoyable and I look forward so much to returning.

The hotel is very well situated just 10 minutes walk to the walled city so you can enjoy both the lovely calmness of the gardens and pool of the hotel, while been only a short walk away from the hustle and bustle of the centre of town.

Only one downside - nothing to do with the hotel - but beware of what taxi company comes to fetch you to take you to the station on your departure. The fare I paid on my arrival from Lucca train station to San Marco Hotel was €8.50. When the hotel kindly booked my return taxi to the train station on my departure that taxi company charged €20.00 for the same trip!!!! When I made a complaint they claimed the €20.00 fare was because we had booked the taxi via the hotel 2 hours before the trip (at 10am for a Midday departure). What a feeble excuse. I would imagine if we had booked just at the time we needed it, we would have been given that excuse also. So Beware - do not use the taxi service in Lucca with local telephone No. 02-53-53 - etaxi. Other taxis were very honest.

Thank you to San Marco Hotel again.

Valerie Pierce

Room Tip: The air conditioning was truly wonderful
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  • Stayed August 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Valerie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 16, 2013

An unusual modern building (with an interesting past as an ex car showroom, a church and a couple of other incarnations) set in a residential area and only a 10 minute walk from the walled town of Lucca and some decent local restaurants and gellaterias in the 'old-new' town outside the walls. Immaculately clean, very comfortable beds and pillows and staff whose warmth, friendliness and helpfulness we cannot speak highly enough! The breakfast buffet is perfectly acceptable, if a bit samey and though they don't have their own restaurant they serve excellent pizzas brought in from a local pizzeria. Thank you Francesco, Chiara, Fabio, Ena, Alessandro, Alberto, Jacqueline and the rest of the team, we look forward to coming back soon!

Room Tip: Choose a room overlooking the pool
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elena W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Versailles, Kentucky
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed July 7, 2013

This hotel is just terrific. It is in a great location - only a short walk into the walled part of Lucca. The room was ample-sized and very clean. The breakfast was very good and served in a lovely, cheery indoor room or on a very nice terrace. I liked the fact that it is a fairly small hotel and the staff always seemed to remember our names. In fact, the staff is the most outstanding part of this hotel. They were incredibly helpful and gracious. Everyone was happy to help with anything that we needed. We definitely hope to be able to stay there again.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel San Marco

Property: Hotel San Marco
Address: Via San Marco 368, 55100, Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Room Service Swimming Pool Airport Transportation
Hotel Style:
#9 Business Hotel in Lucca
#12 Romantic Hotel in Lucca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel San Marco 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
San Marco Hotel
San Marco Lucca

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