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“Excellent traditional Italian gem!” 5 of 5 bubbles
Review of Hotel Universo

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Hotel Universo
Ranked #39 of 53 Hotels in Lucca
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent traditional Italian gem!”
5 of 5 bubbles Reviewed January 3, 2013

Lovely hotel, perfectly positioned to explore the beautiful town! Room was spacious and opened our windows to a beautiful view of the square.

The hotel is tradional Italian grandure, no mod cons but the air con did the job in the 90 degree heat.

There was a range of couples with our holiday party and all from different backgrounds and we all said we'd go back to the same hotel and can't wait to go back to Lucca.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank greygoosejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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449 reviews from our community

Traveler rating
    107
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    111
    41
    22
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Exeter, United Kingdom
1 review
1 of 5 bubbles Reviewed December 29, 2012

what a total disapointment, my husband had always wanted to stay here. from the outside it looked like we were going to step back in history and stay in a magnificent hotel.....how wrong we were!! the reception staff were unfriendly they were boardering on rude. the rooms were awful with odd sized single beds pushed together and the bathroom was cold and full of mildew. the toilet was far from clean.....and as for the breakfast, if you like luke warm bitter coffee and cold boiled eggs you will enjoy. this was a complete diasapointment considering the wonderful location.

  • Stayed November 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank sally h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UniversoLucca, Proprietario at Hotel Universo, responded to this review, January 21, 2013
Dear Friend, thank you for reviewing our hotel here. I am really sorry that your stay was not up to the expectations. It seems that you didn’t like neither the hotel neither the staff so it’s very difficult for me to answer to this comment.
Please trust me if I say that we care. We care of our guests, we care of our job. We try every day to give our friends coming here the sensation of being everytime more then welcome and we try to let our guests feel that we are here for them, to make their holidays pleasant in our beautiful city. The only thing I can say to you is that I really hope I will have an other chance with you to show you what I’m saying: we care. Marianna Marcucci – Hotel Universo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Lucca hotels

Surfers Paradise, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 10, 2012

We found this hotel easy to find once we arrived by train. The receptionist was very helpful. the room was small but very comfortable. Great to have your own bathroom. Breakfast was served n the dining room each morning and was very good. The hotel is in a great position with bars and restaurants all around. We went back a few streets and found some very good local restaurants with great a great local menu. Saturday night it seems the whole of Lucca comes to this area to be seen. Everyone dresses up and just mill around chatting. Great place will come back some day and we would stay in this hotel again great value and quiet.

Peter and Diane Asmar

Room Tip: All rooms had a good view
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
158 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed November 9, 2012

I stayed here on holiday this year in August. I booked a classic superior room which was clean and had a view over the piazza below. It was also very small and a bit basic. The main problem was the shower - the bathroom had modern fittings but the shower cubicle was very very small - you bang your elbows just reaching for the soap. This would have been fine for a few days but not for the week we had planned. However, following an issue with the air-conditioning we were upgraded to a deluxe room by the VERY helpful and friendly staff and what a difference! It was like a loft-style apartment with a walk-in shower and loads of space. It did not look out over the square but this was in fact a good thing because it was much quieter!

Breakfast is included and was adequate - there is not a huge choice if you are used to buffet-style breakfasts and the breakfast room is very cramped and a bit dingy. Everything that was supposed to be fresh was very fresh though and there was plenty of it. Set up of the food buffet could be a lot better with drinks on a separate table which would ease the flow and a lick of paint in a lighter colour would make it a more pleasant environment.

The hotel as a whole has a wonderful feel of faded grandeur and is in SUCH a good location. You are a stroll away from restaurants, bars, churches, museums plus the city walls and the train station. We really enjoyed our stay but if you can afford the deluxe room then I'd recommend you go for it.

Room Tip: Go for the deluxe room particularly if you are tall - the classic superior rooms are very clean and...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kate T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missoula MT
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

Hotel Universo was our first stop on our first trip to Italy. What a wonderful place to start a journey. It is located on a beautiful piazza with restaurants nearby. The room was cozy and comfortable and clean. The staff was very friendly and helpful. It does have the smallest elevator I have ever been in but that was part of the charm. Our first night we went to bed very early then we were awakened by beautiful music playing in the piazza, we looked out our window and people were dancing the Tango inside a circle of luminaria's, children were playing and riding tricycles. It was such a wonderful welcome to Italy. Located in a very convenient spot to get to see Would recommend to Hotel Universo to anyone wanting a great place to stay. It is centrally located and easy to get to all of the things we wanted to see in Lucca. This is a charming, old place to stay if you want to get a feel of the past.

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank molntanamama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Dorado Hills, California
Level Contributor
143 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed November 2, 2012

This 300 year old hotel is a grand, old, probably haunted gem. The ambience is dark and mysterious, especially at night. The room was large and clean, and had beautiful tile in the bathroom. The breakfast was good. The staff were not the friendliest, but were quite professional. The elevator was unreliable, causing us to carry our heavy bags down 5 flights of stairs.

Stayed October 2012, traveled as a couple
Helpful?
2 Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed October 29, 2012 via mobile

This was our second stay at Hotel Universo in 2 years. The location is perfect and the price reasonable compared to other hotels within the walls of Lucca. Overall the hotel is impressive but dated. To me it felt like I'd stepped back into the 50s. There's not a lot of staff around which I didn't mind because it added to the feel of ' stepping back into the past'. If you need anything, the reception staff are cool but efficient.
Our room was okay. Clean and fairly comfortable. No english speaking TV channels but I didn't mind that. Bathroom clean. Shower recess very small and water pressure varies a lot. The first day the shower went to only a trickle when someone in another room was also using the shower so I tried to shower before 7 am to miss the 'peak time'. There were very few supplies provided in the bathroom, just shampoo and shower gel but the staff provided more if you ask for it. The free wifi had weak connection in our room so we mostly had to go down to the sitting room or breakfast area to reliably use the internet.
Breakfast was a cold continental selection, bread rolls, spreads, croissants, cold sliced meat, cheese, cold boiled eggs, cereals, yoghurt and tinned fruit. The coffee was in an urn but it tasted fine.
For the price, location and unique atmosphere, I'd be happy to stay here again, especially if it's just for a few nights.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank cargo999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Universo

Property: Hotel Universo
Address: Piazza del Giglio 1, 55100, Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#5 Business Hotel in Lucca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Universo 3*
Number of rooms: 56
Official Description (provided by the hotel):
The Hotel Universo is the very first hotel built in Lucca, locatedo in the hearth of the historical centre. Estabilished as a guesthouse around 1850, under the name of "Locanda Universo and Tosca" it became an hotel in 1857. The Hotel is definitely the best starting point to discover the treasures of Lucca and its surroundings: within a few minutes walk you can reach all the sights of the city. ... more   less 
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Also Known As:
Universo Hotel Lucca

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