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“Nice hotel with a great location inside the walls”
Review of Hotel Ilaria

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Hotel Ilaria
Ranked #4 of 47 Hotels in Lucca
Certificate of Excellence
Reviewed July 28, 2014

We booked this hotel at the last possible minute, based largely on Trip Advisor reviews, and were very pleased with our choice. We wanted to stay inside the walls and Hotel Ilaria worked perfectly for us.

When we first arrived, we were taken to our room, which was very hot. After an hour or so walking around town, we came back to a still hot room. We were moved to another room with perfect AC- problem solved, no complaint here.

The front desk staff was great- very nice and very helpful at every turn. The wifi worked well and the sitting area was very nice. Only drawback we encountered was poor breakfast spread- the property really needs to improve this.

We would stay at this property again.

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank C B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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313 - 319 of 1,132 reviews

Reviewed July 28, 2014

This is our third stay in this hotel and whilst very good we think there are some small signs of decline. We took a room in the Residenza where their best rooms are. This is described as recently refurbished but we couldn't see any signs that there had been any further refurbishment since our last visit five years ago (when the rooms appeared to be new). Air-con is centrally managed here so if you want adjustments (like off at night) you have to phone down and ask. There were some very small issues with the room (the plunger behind the tap controlling the basin plug had its knob missing making it difficult to use, the top of the toilet roll holder was missing so the paper kept falling off and the handles of two of the three drawers just pulled out [they should have been glued in]). These are small things but irritating and because they are small they are easily fixed but haven't been; my guess is they hadn't been reported. Breakfast we felt also wasn't up to the standard of previous visits with slow replenishment by the single member of staff (who worked very hard…not her fault). Nevertheless this is still a nice place to stay and perfectly positioned to explore this lovely old town. The staff are very friendly and helpful and replied to email queries prior to booking promptly. Would we stay a fourth time? Not sure…I think we'd explore alternatives before making a decision.

  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Barry_in_Bristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2014

The hotel is in a great location when visiting Luca. The staff are very helpful and friendly, the rooms are very clean and spacious. The hotel has a lovely garden area, and provide free refreshments all day, which is very useful. The hotel is in a great position to access all the sites in Lucca. I would recommend the hotel.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank Knutsen1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2014

I can only echo the great feedback about the Ilaria. Friendly helpful reception and hotel staff, nice and clean air conditioned rooms, well situated close to the core (5 minutes walk) and railway station (10 minutes), free bike hire and much more. The hotel is also situated very close to the Gli Orti Di Via Elisa restaurant, where the food was out of this world and not too expensive. will definitely return

Room Tip: rooms on the non road side to the terrace would be slightly quieter although we didn't experienc...
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Stayed: July 2014, traveled with family
Thank Adam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2014

This was our first visit to this amazing city. The hotel is in a very convenient location for tourists like ourselves. Short walk to everywhere and free bikes available if you want to explore more quickly! Rooms are basic in the main hotel but the superior rooms in the annex are much more roomy and stylish. Breakfast is excellent with many choices for any taste. We will return.

Room Tip: Hard to imagine a bad room here.
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank AlD134634
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2014

We have just spent a long and very enjoyable weekend at Hotel Ilaria.

The location is really convenient just inside the walled centre and the city is a good choice if you want to see some of Tuscany.

All the staff were very friendly and were ready and willing to make the stay enjoyable. Free bike hire and valet parking added to the experience.

Our room was comfortable and quiet ... Try to take a room on the front of the hotel and on the second floor.

Room Tip: Try to take a room on the front of the hotel and on the second floor.
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  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Matthew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2014

For the money and location, I think you'd find it hard to find fault with this hotel. We were there for the music festival and found the staff, accommodation and location ticked all the boxes. If I had to find a fault it was that I was on the same floor as the breakfast area and they start setting up at 520am so if you're a light sleeper- pop in some earplugs or go up a floor! I would definitely book again for next year as otherwise it was perfect!

Stayed: July 2014, traveled with friends
2  Thank crocettesontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ilaria

Address: Via del Fosso 26, 55100, Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Lucca
#2 Family Hotel in Lucca
#4 Luxury Hotel in Lucca
#4 Romantic Hotel in Lucca
Price Range: $86 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ilaria 4*
Number of rooms: 41
Official Description (provided by the hotel):
Hotel Ilaria and the Residenza dell'Alba are situated in the center of Lucca, within the renaissance walls. Approaching to a medieval door and overlooking on a secular park, under a majestic plane tree, you will enjoy a spectacular architectonic scenery. Our hotel residenza dell'alba are the ideal place for a moment of charme or for a business meeting in a space of light and green designed by the history. ... more   less 
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Also Known As:
Ilaria Hotel Lucca

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