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Hotel Ilaria
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Reviews (1,188)
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Reviewed February 9, 2013

Perfect location to do a walking tour of Lucca. Just inside the east wall near the Elisa entrance. The staff is very helpful and professional and the breakfast is excellent. The room is very comfortable, clean and relaxing. Will stay here again during my next visit.

  • Stayed: February 2013, traveled solo
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Thank None7759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauroCusinato, Direttore at Hotel Ilaria, responded to this reviewResponded February 10, 2013

Goodevening,

we really thank you for the kind review left on TripAdvisor and we hope to see you again!

Best Regards
Mauro Cusinato

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2013

3 nights, immaculate rooms, Casa Alba rooms are something worth trying to have... in the centre of the city, quiet, and easily accessed by car. Service, food, ambiance, are all meritorious of commendation. "Savoir faire" with my foreign travelers was much appreciated, and nice to see that some hotels are looking further ahead than others in catering for a more demanding clientele, and with different requirements. Staff attentiveness also is well worth mentioning. A certain return location in the future.
Nice also to see that the owner, on location, in his off lobby office, door open and down to earth attitude.

Room Tip: try the rooms in the casa Alba Annex... next to the Medieval city gate. for history and architecture buffs.
  • Stayed: December 2012, traveled with friends
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1  Thank gemsintheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauroCusinato, Direttore at Hotel Ilaria, responded to this reviewResponded January 19, 2013

Good evening,

thank you very much for your kind review. It is our pleasure reading about your positive opinion.
We hope to see you again,

Best Regards
Mauro Cusinato

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Reviewed January 12, 2013

We have stayed several times in hotel Ilaria, and we love it!
Every employee is very friendly, the atmosphere is very good.
The breakfast is something to wake up for, and the rooms are very clean.
In the lobby there is a bar with free drinks and snacks. Besides that you can borrow the bicycles from the hotel, and there is free internet you can use.
It is very centrally located in Lucca that you must visit.

Thank you Mauro and staff, we felt like home!

  • Stayed: January 2013, traveled as a couple
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Thank Marie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauroCusinato, Direttore at Hotel Ilaria, responded to this reviewResponded January 17, 2013

It's a great pleasure to see that our guest return to us!
Thanks a lot for your loyalty.
We wait for you soon.

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Reviewed January 1, 2013

Ideally located, spacious room , clean and additional service such as providing bikes. It has a beautiful terrace overlooking a gorgeous garden..
( coffee for breakfast was mot that good... Which is the only minus one may add).

  • Stayed: December 2012, traveled with family
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Thank smart_and_select
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauroCusinato, Direttore at Hotel Ilaria, responded to this reviewResponded January 22, 2013

Dear Guest,

thank you very much for sharing your comment on TripAdvisor. We are happy to know you apreciated our hotel.

Hope to see you again,

Best Regards
Mauro Cusinato

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2012

This hotel is located near the east gate along the city wall accessed by Via Elisa which has restricted access for cars. Hotel is on Via del Fosso intersection.

Stayed one night and slept comfortably. We arrived early, just before noon and our room was not ready. Receptionist asked if we would take another room on the ground floor which was ready. We did and it looked out onto the street. The room is nicely furnished with a lot of wood paneling. Bathroom is very modern and a bit small like other hotels in the area.
Shower has no curtain or door so water splashes outside of the shower area. Mopping job required.

Not sure if the thermostat in the room works. Couldn’t change the temperature of the room which was a little warm despite the cool weather in November. There is a safe in the closet and a small fridge. WiFi works with decent speed.

Breakfast buffet was included in the price of the room and it was very adequate. Average by Italian standards, but very good to excellent compared to free breakfasts at hotels in USA; even the paid ones. Hot English breakfast items are available. Continental breakfast items available also and of course local cured meats and fruit. Walnuts were in season so there was a basket of them in the buffet table.

In the lobby there is a self- service counter with Coffee machine and various cold beverages as well as light snacks. This is available throughout the day for hotel guests. A very thoughtful and convenient feature that I wish other hotels would provide. There are nearby restaurants on Via Elisa.

I chose this hotel because there is a full time hotel staff unlike many B&B places in Lucca which can be more expensive, but run into problems when the operators are not there when you arrive. Also I was sharing the room with my sister, and I know for sure that there are twin beds as it is not clear at the B&B hotels throughout the walled city of Lucca.

Overall I was happy with the hotel and if I find myself in Lucca again, I would definitely consider staying here.

  • Stayed: November 2012, traveled on business
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Thank Deepslumber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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