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“Great Location - Beautiful hotel”
Review of Hotel Ilaria

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Hotel Ilaria
Ranked #4 of 48 Hotels in Lucca
Certificate of Excellence
Newburyport, Massachusetts
Level 5 Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great Location - Beautiful hotel”
Reviewed October 3, 2012

This hotel is located within the walls of the city of Lucca, and right by one of the grand arch entrances to the city. A nice quiet location but right where you want to be. We stayed in a wonderful room - clean, air conditioned, sizable bath and shower. The staff was service oriented. there were bicycles available for free to ride on the walls around the city (or within the walls ifyou desired). Breakfast was wonderfully prepared and presented. Afternoon snacks and beverages were also available. If you have heavy luggage take a taxi from the train station to the hotel - well worth the modest fare instead of climbing stairs.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank YoloJeff265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, December 25, 2012
Good evening,

we thank you for writing on TripAdvisor about our hotel. We are glad to know you liked staying with us!
We hope to see you once more,

Best regards
Mauro Cusinato
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,081 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 1, 2012

Great location in Lucca, about 15 minute walk from train station. We stayed in room 21 in the annex which was a spacious two bathroom loft. Front desk staff was very friendly and helpful. The hotel has bikes they lend out for free so you can take a tour of the town. Breakfast was included and included eggs, sausage, cereals etc.. A great way to start the day. Would recommend the annex for anyone staying in Lucca.

Room Tip: Choose a room in the annex building. Our room#21 was great.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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Helpful?
3 Thank Teri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, December 26, 2012
Dear guest,

thank you so much for writing about us on TripAdvisor, you words are very kind.
Thank you for recommending our annex, where superior rooms and suite are located.

We hope to welcoming you again,

Best Regards
Mauro Cusinato
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grootlo, Brabant, Belgium
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 29, 2012

Nice rooms - renewed, with wooden laminate floor - excellent breakfast. The only remark is that the matress is a bit hard but this seems to be case everywhere in Italy. The hotel has an closed off parking and is located at walking distance of the historic center.

  • Stayed September 2012, traveled on business
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    • Cleanliness
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Helpful?
1 Thank Anne-Marie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 5 Contributor
82 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 26, 2012

A lovely hotel in a great position. Loved the little touch of cake, biscuits and drinks all day to help yourself, nice breakfast and a lovely terrace to relax after a busy day. The only negative I can say is the beds are a on very hard and the sheets could have been softer too but those two things wouldn't put me off staying at the hotel again.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
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Helpful?
Thank lollipoplondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crewe, United Kingdom
Level 5 Contributor
73 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 19, 2012

Really nice hotel in a great location just outside the old city walls.

Very nice room overlooking the old city, air-conditioned with a nice bathroom. Bar and restaurant areas are nice, although like everywhere in Tuscany hotel prices make you grimace. Breakfast was good on sunny terrace, staff were helpful and there's on site parking, which is a real bonus in Lucca, although they charge you an extra 10 euros a day to park your car in their own car-park?

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
Thank Gordonrgs37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin Lakes
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 13, 2012

We stayed at the Ilaria this August. It was one of more reasonably priced hotels during our tour of Italy (the other locations were pricier-Capri, Venice, Rome). I agree with the "clinically correct" reviewer that everything was nice but a little sterile. We too stayed at the separate building away from the main hotel which my kids initially found a little creepy as we arrived in the evening. After, the first day, we were much more comfortable. As a family, we loved having the 2 levels and 2 separate bathrooms. It was nice to have separate space when traveling with kids. We found all the staff to be incredibly helpful and kind.
In fact, we initially had reserved 2 rooms thinking there wouldn't be enough beds for our family of 4 in one duplex room and when we checked in the attendant commented that the 2 rooms would be too much for our family. They permitted us to cancel one of the rooms and just charged us 30 euros to bring in another bed for one of our children.
We did enjoy the breakfasts and found everything to be well stocked and seviced. The free rental bikes was a real plus. The reception staff was extremely helpful in booking a wine tour for us and advising us on beach visits. When we needed anything additional (paper products, towels, etc.) the staff was very courteous and prompt.

  • Stayed August 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank thetruescoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellingborough, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 13, 2012

We went to Lucca for seven days and booked this delightful hotel within the city walls. Everything went well from the checkin to our departure. We had a superior double room, which is situated in the annex about 100 yards from the main hotel. At first we were a bit disappointed that we were not in the main hotel where breakfast is served but when we got to the room, we realised why it was classed as a superior room. It was very large, beautifully furnished with a nice large bathroom. We did see a room in the main hotel, which was not as large as ours but still very good. The next thing we must say is how good the staff were, everyone we met went out of their way to provide the best of service, especially Claudia and Carla on reception. Nothing was too much trouble for them, from booking dinner at the many good restaurants in Lucca to showing where places within the city were. We used two of the restaurants belonging to the hotel (albeit elsewhwere in the city), which were both very good - one was just around the corner from the hotel called Gli Orta and full of locals. The breakfast was one of the best we have experienced on our many trips within Europe and North America, it was buffet style but again the staff went out of their way to help.
If we are in Lucca again, we will certainly stay at the Hotel Ilaria again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ilaria

Property: Hotel Ilaria
Address: Via del Fosso 26, 55100, Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Lucca
#2 Family Hotel in Lucca
#4 Romantic Hotel in Lucca
#4 Luxury Hotel in Lucca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Ilaria 4*
Number of rooms: 41
Official Description (provided by the hotel):
Hotel Ilaria and the Residenza dell'Alba are situated in the center of Lucca, within the renaissance walls. Approaching to a medieval door and overlooking on a secular park, under a majestic plane tree, you will enjoy a spectacular architectonic scenery. Our hotel residenza dell'alba are the ideal place for a moment of charme or for a business meeting in a space of light and green designed by the history. ... more   less 
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Also Known As:
Ilaria Hotel Lucca

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