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“Can't wait to go back there again”
Review of Hotel Ilaria

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Hotel Ilaria
Ranked #3 of 51 Hotels in Lucca
Certificate of Excellence
Melbourne Australia
Level Contributor
188 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Can't wait to go back there again”
Reviewed July 28, 2011

We had a lovely stay here at Hotel Ilaria. Three of us, including our 15 year old daughter. The room (more an apartment really) was very spacious. She had a bed made up on the double pull out sofa downstairs, and the main bathroom to herself. We had the lovely king bed upstairs with walk in robe and huge ensuite with walk in shower. The staff were fantastic with any of our travel questions. We borrowed bikes from the hotel to ride around the wall a few times, good bikes too.
I can't wait to go back to Lucca, it was the highlight of our month in Europe and I'm glad we spent 6 days here so we could really relax. Lucca is a great base for then venturing out to Pisa, Florence and Sienna etc. Walking around the town is so lovely, you just stroll to all the restaurants each night.
I can't recommend this hotel and town highly enough. Oh, and breakfast was fabulous.

  • Stayed April 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Colourqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, September 10, 2011
Dear Colourqueen,

many thanks for your very nice review on TripAdvisor, I'm glad to see you enjoyed your room, our services and the city.
Yes, you are right, Lucca is really a good base to stay as you can easly move into a different town and here there is a lot to see as well.

Hope to see you again,

Best Regards
Mauro Cusinato
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (125)
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English first
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 26, 2011

We stayed 2 nights at Hotel Ilaria and wish we could have stayed longer. Lucca is such a nice town and could have spent more time exploring the surrounding area. Of the 8 nights in Tuscany, this room was the highlight of the trip. Stayed in the facility down the street from the hotel. Fantastic room! On the top floor which was a very large room with a sleeping loft and second bathroom. Very spacious and top quality finishings. Location was perfect for us since we like to walk a bit to restaurants etc. Used the hotel bikes to ride around the walls of Lucca which was great fun. Nice breaky included at a charming terrace.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank DaveCanada_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, September 10, 2011
Dear DaveCanada_11,

many thanks for writing in there! That's such a kind review!
Hope you enjoyed your stay in our historical town,

Best Regards
Mauro Cusinato
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackmore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 25, 2011

Fantastic hotel in a terrific location. Friendly and very helpful staff,
Bedrooms comfortable and spacious.
Garage parking, tight , but our car was always available whenever we asked.
Hotel facilities great, free bikes, free drinks and snacks during the day.
Excellant breakfast, which could be taken in your room, in the breakfast room or on the spacious terrace.
Also an extra bonus for my wife, who is a Coeliac, was the availability of gluten free products for breakfast.

Room Tip: Ask for a bedroom overlooking the terrace, although all rooms were quiet.
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank FairviewBlackmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, August 3, 2011
Dear FairviewBlackmore,

I would like to thank you for the kind review lef on TripAdvisor.
I'm so glad to know you enjoyed our services and operating.

Hope you will come back to Hotel Ilaria and Lucca,

Best Regards
Mauro Cusinato
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 21, 2011

We had intended only to stay for one night in Lucca, but were captivated by the city, and the ease of getting to Pietrasanta, the sculpture centre (and a sweet little town well worth a trip).
The Illaria has easy parking, is situated just inside the walls (thru an archway - road is closed to non residential traffic but hotel guests and their vehicles count as residents, so drive on through!). The hotel was clean and comfortable, with comprehensive amenities including free coffee/water/trea and cookies in the lobby for that downtime between the end of the afternoon's cultural explorations and the beginning of the evening's culinary ones. Staff were gracious and informative.

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jajalondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, August 3, 2011
Dear Jajalondon,

many thanks for this review!
I'm happy to see you liked Lucca and our services. Many thanks for your kind words.

Hope to hearing from you again,

Best Regards
Mauro Cusinato
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heidelburg
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 20, 2011

The property was beautiful and well maintained, the staff accomodating and courteous and the location ideal. What more can I say? We were traveling with small children and felt very welcomed and comfortable at this hotel.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank travelingman055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, August 3, 2011
Dear Travellingman055,

I'm glad you found or property a good place to stay during your holiday and to know that you felt welcome and confortable.

Thank you so much for this kind review

Best Regards
Mauro Cusinato
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farnham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 19, 2011

Hotel - (i) Perfectly situated 5 minutes walk from the town centre and its many attractions. (ii) Lovely hotel and (double) room - bed was a little hard. (iii) Excellent breakfast and generous light, free buffet all day. (iv) Valuable, free internet/wifi at service any time.
Staff: Charming, very courteous, efficient and friendly at both reception and room servicing.

Room Tip: Our room was on 2nd floor overlooking Via del Fosso - very quiet.
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank fosso_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauroCusinato, Direttore at Hotel Ilaria, responded to this review, August 3, 2011
Dear Fosso_11,

I'm really glad to know that you enjoyedyourstay with us and that you liked our staff.
Many thanks for writing about us in there,

Hope to see you again,

Best Regards
Mauro Cusinato
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
84 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed July 16, 2011

A shaky start...after two taxis, a flight and two trains my greeting at the door was 'have you got a reservation?' At the desk they couldn't find it prompting 'Do you have the right hotel?' After producing the paperwork it seemed I had.
The manager apologised the next day.
PROS - Great location.
Room adequate, clean and quiet.
Common areas generally in good condition.
Sun terrace with loungers (not mentioned on website)
CONS - No information in room about hotel/area.
Lack of attention to detail generally.
I have stayed in three hotels in Lucca on past visits - the Noblesse is the best and is priced accordingly. The Ilaria is probably the best of the rest.

  • Stayed July 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sagittarius_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ilaria

Property: Hotel Ilaria
Address: Via del Fosso 26, 55100, Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Lucca
#2 Family Hotel in Lucca
#3 Luxury Hotel in Lucca
#4 Romantic Hotel in Lucca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Ilaria 4*
Number of rooms: 41
Official Description (provided by the hotel):
Hotel Ilaria and the Residenza dell'Alba are situated in the center of Lucca, within the renaissance walls. Approaching to a medieval door and overlooking on a secular park, under a majestic plane tree, you will enjoy a spectacular architectonic scenery. Our hotel residenza dell'alba are the ideal place for a moment of charme or for a business meeting in a space of light and green designed by the history. ... more   less 
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Also Known As:
Ilaria Hotel Lucca

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