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“A place to come back, but......” 4 of 5 bubbles
Review of BEST WESTERN Grand Hotel Guinigi

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BEST WESTERN Grand Hotel Guinigi
Ranked #11 of 53 Hotels in Lucca
Certificate of Excellence
rome
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“A place to come back, but......”
4 of 5 bubbles Reviewed April 23, 2012

Im staying in this moment to this hotel,
during summer they offer some bikes to rent, because the hotel its situated 10 min.by car from city walls. the hotel is clean, efficent, the rooms are clean, the tv is an Lcd hanged on the wall of the room.
in my room there's only shower hub. the only things not perfect is that is a bit far from city center, so you need to catch a taxi, or a bus nr.11, that it takes aprox.10 minutes.
wifi internet is free.
The restaurant is good and the waiters have good manners,
a kitchen fine, with fresh fish and typicall tuscany cusine.
The fitness room is on the 5th floor, with large windows and a terrace,
tapis roulant, cyclette, and another stuff to built muscles. In a room beside, there's a Sauna.
The only thing that miss: water (as usually you can find in other hotels, together with sometimes apples, or tea).
Its my second time here, and I think I'll come again.

Room Tip: Choose room with view on the mountains, the valley in the back of the hotel (the other view: is on t...
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  • Stayed April 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank andros77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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863 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (48)
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Kfar Saba, Israel
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 23, 2012

Just what you expect of a Best Western hotel. Efficient, Clean and comfortable. We took a room for four, with our two teens and it was very comfortable for all of us. The location of the hotel was a bit disappointment for us, as it is not a walking distance from the old town. But since we were visiting off season there was plenty of parking in and around the old town. We did not get much information from the front desk, but upon request we were given instructions to a nice restaurant for dinner, which was packed with locals and very nice. Breakfast was OK. it was also helpful to have a gas station and a supermarket next door. Also take into account that the hotel is located in the main road, but our room faced the back and we did not have any noise.

Room Tip: ask for a room facing the back
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  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Heart7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holstebro, Denmark
Level Contributor
579 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 bubbles Reviewed October 30, 2011

Very good hotel with freindly staff and nice large rooms, easy to find. But if on holliday you need a car or do have to travel in taxi or bus into the fantastic town center Lucca. The rooms and hotel is modern and very clean. Restaurants does have very nice food and wine at very good prices and a staff which does help you in a very proff and informativ way. Breakfirst very good , but they sill have to learn to cook a good scrambel egg !! A hotel which is recomendabel for holiday and business and very good value for money, will for sure stay there again.

  • Stayed October 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Danes55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
365 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
4 of 5 bubbles Reviewed October 18, 2011

We stayed here as part of a tour package through Italy. It was quite a distance from the central part of Lucca, definitely not walkable and I don't believe that there was public transportation available. The hotel is nice but lacks the modern look of a new hotel, but everything is in working condition. Despite being hotel guests here, there is charge for internet service in your room but the hotel is nice enough to have a complimentary computer in the lobby for guest use, but the printer was not in working condition. Fortunately did not need to utilize the printer as it would have been inconvenient if I needed to print out our airline tickets after checking in on-line. Another guest was complaining about that inconvenience.

Our overnight stay included a dinner and breakfast plan. The food choice was preselected for dinner, but it was a nice choice - family style which included Barley Soup, pasta with green and tomato sauce, roast pork, roast potatoes, mixed salada and tiramisu cake for dessert. Very efficient service and the waiters worked very hard keeping up with our group of 21 members. The breakfast selection was nice also, but was quite busy as there were quite a few other tour groups that were scheduled during that time frame as well. Food was buffet style but they were promptly replaced when it was low.

Our standard room faced the garbage area; therefore, it was a bit inconvenient to hear the trash being brought out all night long, as we left the window open since it was quite warm in the room. The room key is hooked on a rather heavy stone like piece which was quite heavy and clumsy. It was somewhat inconvenient, but we only stayed there overnight.
The room was actually quite warm; since there was no air conditioner, we needed to leave the window open. Rooms are kind of dark as the lighting is not that bright, okay but can use a notch higher with the lighting. One other minor thing was that the walls between the rooms were not really soundproof. We were watching TV ~ 10p.m. and neighbors banged on the wall because they could hear our TV on- which was not loud at all.

If you want to do away from the main part of the town of Lucca, this is the place to stay as it is somewhat quite isolated from other businesses, Nearby some houses but definitely not walkable to shopping or other businesses. All in all, it is not a bad place for an overnight stay in the Lucca area of Italy.

Room Tip: The rooms toward the left end on the 1st floor facing west of the hotel face the garbage area so i...
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  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank karenpammy2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed October 4, 2011

Its a great hotel no two thoughts about it.
But we booked the top of the line room, thats a suite with one king and 2 beds but on checking in we were asked for 50 Euros more for extra people and no where on the website does it say that and while booking it PRICELINE never mentions it but writes it in FINE PRINT.
I had to pay the 50 Euros without which they wouldnt give me the room and we were driving in and it was like 10 PM.
I wouldnt say that the hotel staff was rude or something but I would ask everyone to check what room you are booking through to priceline.com as its a rip off.

Just make sure what you are getting as they have similar room with sofa bed too and thats what I was offered even if it said on my reservation that its one king and 2 double beds.

Just a heads up as you wouldnt want to be paying more for nothing again.

overall a good hotel good rooms great breakfast and nice staff.

Room Tip: eat the breakfast its included and good one.
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  • Stayed September 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hitvyas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Witney, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 22, 2011

We booked our hotels through Holiday plus and really did not know what to expect as this was our first trip to italy and we do not speak italian. We had to book dinner and breakfast through the deal we bought.
The staff were so helpful, our room was lovely - new, clean and we had a lovely view of the mountains etc from our window.
The dinner and the resturant staff were increadible....they were so helpful - gave great recomendations and the food was of an excellent standard!
I would definately reccomend a visit to Lucca - lovely italian town and would most certainly recommend a night at the best western - we had a great stay!

Room Tip: Ask for a room facing the mountains (back of hotel)
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington, Connecticut
Level Contributor
340 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
5 of 5 bubbles Reviewed September 15, 2011

Location: Ideal for those driving to Lucca. It is on the via Romana, a short distance from town. From its website, I thought we would be able to walk to the walls but it is too far. The public shuttle bus stops right outside the hotel and is a 6-7 minute drive into the old walled city. It's too bad the shuttle service stops at 8 pm, because we had to use a cab to get back after dinner.
Amenities: after 10 days on the road staying in quaint and charming agriturismi, the BW was a big change. On the positive side, it had great AC, an elevator and flat screen TV....but those are the negatives too. It's basically a charmless chain hotel with no unique features at all. It was unusually hot during our trip so the AC was welcome though! I was happy to have free wifi service and the login and passwords change every 24 hours. Don't forget to stop by the desk to get the new information every day.
The breakfast room is large with a good variety of foods...even scrambled eggs which were quite good. We didn't try the restaurant or bar.
There are bikes to rent out front, but the street the hotel is on has quite a bit of traffic. I would be nervous to ride a bike on it. Once in town, there are many bike rental spots so I might use one of them instead.
Cleanliness: perfect! New sheets every day, bathroom was spotless. No complaints whatsoever.
Staff: everyone was very pleasant during check in and with our typical questions. There was a welcome packet given to us with our key that included a list of restaurants in town, a map, the shuttle bus schedule and other bits of helpful information. I was disappointed that when we asked to purchase shuttle bus tickets at the reception we were told that they ran out that morning. This was at 6 pm...it would have been nice if someone had made a run to get some more since buying them on the bus costs twice as much. Pre-paid tickets are 1 euro and on the bus they are 2. Not a huge sum, but the staff could have made sure to have enough on hand.
Views: none, except for a huge parking lot, which is a very lovely sight when you are used to driving and parking in tiny spaces!
All in all, this is a fine, mid-price hotel for people arriving by car. We were very happy with this choice.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank travelfreak53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Grand Hotel Guinigi

Property: BEST WESTERN Grand Hotel Guinigi
Address: Via Romana 1247, 55100, Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Lucca
#7 Luxury Hotel in Lucca
#11 Family Hotel in Lucca
#16 Romantic Hotel in Lucca
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Grand Hotel Guinigi 4*
Number of rooms: 158
Official Description (provided by the hotel):
Modern hotel located near the historic center, offers tasteful decor, meeting facilities, restaurant & bar; staff is multilingual. ... more   less 
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Also Known As:
Best Western Lucca
Lucca Best Western

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