The reservation was made thru the booking channel booking.com and we read over the ridiculously check in policy of " no check in after 9.pm."
After we approach the accommodation at around 9:20 pm, we called the host in order to ask for empty parking spaces.
The host, answered "we don't have a reservation and the check in is closed."
So we tried to explain her that we are late, but in front of the house looking for a parking spot. She didn't want to hear us out and hang up the phone. She didn't even call to inform us about the check in closure eventhough we provided our mobile phone numbers.
After trying again, she pushed away the call.
So we decided to go and ring the bell and explain the situation. After several bells an old women ( her mother, non English speaking ) opened the door. The communication was a disaster till her grand daughter came and translated everything.
So, I explained her again the situation. They promised me to call us, since the room was empty anyway.
Till today the call remained. Instead they charged the credit card and were not willing to refund the amount for courtesy reasons, due to the fact that we arrived 20 minutes later....More