I booked this car transfer ahead of arriving in Florence. As we got off the cruise ship, our guy was standing there with all the other taxi/transfer guys with my name on a sign. We had 6 adults and 1 baby. The van he drove us in was a Fiat. It was pretty crammed for 7 people. When I booked the car transfer, I was told the van would have air conditioning. Let me just say, there was no air conditioning. It was 30+ degrees and it was so hot in the van that we had to open the windows. We literally had beads of sweat dripping off our forehead.
In addition, in my prior correspondence with the company representive, before arriving in Florence, I was promised a set price. I don't know why the guy driving the van had the meter going. I know he can shut it off if he wanted to because he did that when he dropped us off from one place and picked us up later. Anyways, it made my car ride very uncomfortable because I didn't know if he was going to try to change the price after the fact. I guess I could've asked but he was a man of few words and barely spoke any English. In any case, I had my email printed off to back up the price in case he was going to argue with me. He did not, thankfully and we paid him the agreed price.
I understand that we requested a car transfer and not a tour guide, but the driver barely spoke 10 words to us for a span of 8 hours. Which also made the car ride very awkward.
Dispite it all, the driver took us to the places we wanted to see. We wanted to see Florence and Pisa and that is what he did. So if you are simply looking for a car transfer, then this company is for you. However, if your looking for a comfortable ride and a spunky driver to take you places, I would not use them.
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