This hotel is the best in Florence (and the competition is weak) but as a frequent guest at Four Seasons Hotels it falls well below normal Four Seasons' standards in many respects. The hotel is divided into a main building (the Convent) and an annex (the Palace) separated by five minutes walk with transport provided between the two by golf-buggies (hardly five star and most definitely not suitable in the winter). Some staff exude attitude more than courtesy and many seem to lack basic training; the front of house department being the most notable for apparently regarding guests and their requests as irritants that disturb a siesta. The public areas of the Convent are beatuifully appointed and the quality of the food is excellent but the "out house" is to be avoided. Housekeeping standards are mediocre with a noticeable reluctance to replcace soaps and shampoos. Some rooms are dowdy and in need of refurbishment. I had booked a Four Seasons Room and was obviously either downgraded without acknowledgment (or reduction) to a lower category or the website descriptions of rooms is totaly inaccurate. Yet this Four Seasons hotel has huge potential and it is particularly unfortunate that it remains unrealised under the hotel's current management. From its sister hotels, bring Rene Beauchamp from Prague as general manager, Michal Dedera from Chicago as Director of Rooms, and Nizar Ghaith from Amman to run Human Resources and what should be a Florentine jewel may begin to shine. Action please!
- Official Description (provided by the hotel):
- Welcome to Four Seasons Hotel Firenze. An enchanted city sanctuary in the midst of Florence, where an art-filled Renaissance palazzo and conventino frame a centuries-old private park. Relax amidst original frescoes and sculptured reliefs, graced by sunlight and airy garden vistas. Sip espresso under majestic trees, lounge by the open-air pool or bask in Italian spa secrets. Wonders of the Uffizi and Duomo are a stroll away. Tuscan hill towns beckon. ... more less
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- Also Known As:
- 4 Seasons Hotel Firenze
- Florence Four Seasons