Dedo Boutique Hotel was indeed a very nice and pleasant surprise to me and made my week stay in Florence much more enjoyable and memorable! This is a boutique hotel. However, the friendliness and helpfulness of the Hotel staff, the cleanness of the room, the details and uniqueness of the hotel decors in the room or in common areas are way more impressive compared to those large franchised hotels at the same price range. The hotel was easy to find using google map. I arrived at the train station (Firenze Santa Maria Novella) from the airport express bus. It was about 6 or 7min walk to the hotel. The Hotel is situated in a large building. The reception is on the third floor. When I got there, other hotel guests were also there waiting for the elevator. (There was no apparent sign at ground floor to indicate the floor number of the hotel or maybe I missed it. Suggest hotel to put up a sign to direct hotel guests.) The check-in was smooth. I was a bit earlier than the 3pm check-in time. My booking was for a single room. The room size was for one person as expected but was more than enough for myself (I traveled with only one full size luggage lightly packed). Bathroom was very practical with shower and with all needed toiletries. Lighting in the bathroom was bright which is my preference. The room was very clean. The location was perfect for my preference. I did not want to be in the center of the tourist attraction areas. I preferred some thing a bit away from the center area but within walking distance for me so I also get to explore the local residential areas away from the tourist center to checkout the restaurants and groceries. The location of Dedo is exactly what I was looking for. It was about less than 15min walk to Ponte Vecchio and the nearby attractions, shops, restaurants and cafe. The breakfast was sufficient but every plate of food was nicely plated and fresh. The hotel staff was also very helpful and flexible in accommodate my request of setting up an extra bed for my friend who also joined me later. Wifi was everywhere in the hotel and in the room with impressive speed. On my second day stay at the Single room, due to some issue with the external pipe of the building, my shower would not drain. It was on the day of a local public holiday, the hotel staff tried his best to contact the hotel maintenance, and in the same time tried many times to solve the problem by himself. Unfortunately the maintenance person was away on holiday and the emergency repair would not arrive until the next morning. The hotel staff explained everything to me and arranged for me a quadroom for us. Although the interruption was a bit inconvenient, but I appreciated very much for hotel's immediate attention and effort to resolve the issue. The shower drainage was fixed the next day. Also because of this interruption, we got to experience the stay in the Hotel's quadroom. It's fairly large room with four beds (1 kind size and 2 single beds). This room is perfect for a family with light luggage with an amazing view of the city. Overall, I enjoyed my stay at Dedo very much. This hotel would definitely be my default pick for my next visit!