Firstly, the gelato product itself doesn't deserve this terrible rating. In fact, the gelato is quite pleasant, although servings are small compared to other gelato places in Florence. What really really puts us off is that there is this 1 lady staff on the morning of the 8th Nov, who was extremely rude to every single customer who came in, during the 20 minutes that we spent at this gelateria. I really think this lady shouldn't be serving customers...since she is so grumpy and serves with a scowl. This staff gave this place a bad name, and really spoilt the whole experience too. I will not go back there, and will advice all of you to just head to the other gelato places in Florence such as Carabe, Santa Trinita, de Neri, which gives you great gelato, great value and a great experience!
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